HP P1102W Laser CE658A#BGJ 8 Solve problems

HP fraud hotline and Web site ..........................................................................	50
Recycle supplies ...............................................................................................	50
Replacement instructions ..................................................................................................	51
Redistribute toner ..............................................................................................	51
Replace the print cartridge ................................................................................	52
Replace the pickup roller ...................................................................................	55
Replace the separation pad ..............................................................................	58
Clean the product ...............................................................................................................................	61
Clean the pickup roller .......................................................................................................	61
Clean the paper path .........................................................................................................	62
Clean the print-cartridge area ............................................................................................	63
Clean the exterior ..............................................................................................................	65
Product updates .................................................................................................................................	65
8 Solve problems
Solve general problems ......................................................................................................................	68
Troubleshooting checklist ..................................................................................................	68
Factors that affect product performance ............................................................................	69
Interpret control-panel light patterns ...................................................................................................	70
Clear jams ..........................................................................................................................................	73
Common causes of jams ...................................................................................................	73
Jam locations .....................................................................................................................	74
Clear jams from the input tray ............................................................................................	74
Clear jams from the output areas ......................................................................................	77
Clear jams from inside the product ....................................................................................	79
Solve repeated jams ..........................................................................................................	80
Change the jam recovery setting .......................................................................................	80
Solve paper-handling problems ..........................................................................................................	81
Solve image-quality problems ............................................................................................................	82
Image defect examples ......................................................................................................	82
Light print or faded ............................................................................................	82
Toner specks .....................................................................................................	82
Dropouts ............................................................................................................	83
Vertical lines ......................................................................................................	83
Gray background ...............................................................................................	83
Toner smear ......................................................................................................	83
Loose toner .......................................................................................................	84
Vertical repetitive defects ..................................................................................	84
Misformed characters ........................................................................................	84
Page skew .........................................................................................................	84
Curl or wave ......................................................................................................	85
Wrinkles or creases ...........................................................................................	85
Toner scatter outline .........................................................................................	85

viii ENWW