Solve connectivity problems

Solve direct-connect problems

If you have connected the product directly to a computer, check the USB cable.

●Verify that the cable is connected to the computer and to the product.

●Verify that the cable is not longer than 2 m (6.56 ft). Replace the cable if necessary.

●Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.

Solve wireless problems

The installation program cannot detect the product during the setup process.

Cause

Solution

 

 

The product is off.

Verify that the product is on and ready. Restart the product if

 

necessary.

 

 

The product is too far away from the wireless router or access

Move the product closer to the wireless router or access point.

point.

 

 

 

A personal firewall program is blocking communication.

Temporarily disable the firewall program to install the product.

 

Re-enable the firewall program once the product installation is

 

complete. If disabling the firewall allows you to communicate

 

with the product, you might want to assign the product a static

 

IP address, and then re-enable the firewall. For information

 

about firewalls that are used in an HP environment, see

 

www.hp.com/support/XP_firewall_information.

The product is not communicating with the wireless router or access point.

●Verify that the wireless light is on. If it is not on, press the wireless button.

●Move the product closer to the wireless router or access point, and then try again.

●Restore the default wireless settings.

a.Turn the product off.

b.Press and hold the wireless button and the cancel button, and then turn the product on.

c.Hold the buttons until all the lights blink in unison, and then release the buttons.

If the error persists, uninstall the product, and then re-run the installer program. When prompted for network settings, provide the settings, and then continue the installation.

ENWW

Solve connectivity problems 89