Manuals / Brands / Computer Equipment / Printer / HP / Computer Equipment / Printer

HP P1102W Laser CE658A#BGJ Solve common Windows problems, Solve common Macintosh problems

1 136

Download 136 pages, 2.81 Mb

Solve product software problems

Solve common Windows problems

Error message:

"General Protection FaultException OE" "Spool32"

"Illegal Operation"

Cause	Solution

	Close all software programs, restart Windows, and try again.
	Delete all temporary files from the Temp subdirectory. To find
	the Temp folder, complete the following steps:
	1.	Click the Start button, and then click the Run item.
	2.	In the Open box, type %temp%.
	3.	Click the OK button. A Windows Explorer window for the
		Temp folder opens.
	See the Microsoft Windows documentation that came with the
	computer for more information about Windows error
	messages.

Solve common Macintosh problems

Table 8-3Problems in Mac OS X

The printer driver is not listed in the Printer Setup Utility or the Print & Fax list.

Cause	Solution

The product software might not have been installed or was installed incorrectly.

Make sure that the product .GZ file is in the following hard-drive folder:

●Mac OS X v10.4: Library/Printers/PPDs/Contents/ Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using.

●Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ Contents/Resources

	If necessary, reinstall the software. See the getting started guide for
	instructions.

The Postscript Printer Description (PPD) file is corrupt.	Delete the .GZ file from the following hard-drive folder:
	● Mac OS X v10.4: Library/Printers/PPDs/Contents/
	Resources/<lang>.lproj, where <lang> is the two-letter
	language code for the language that you are using.
	● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
	Contents/Resources
	Reinstall the software. See the getting started guide for instructions.

ENWW	Solve product software problems 91

Contents

Page Page Page Page Conventions used in this guide TIP: CAUTION: WARNING Page Table of contents 4 Connect the product 5 Paper and print media 6 Print tasks 7 Manage and maintain the product 8 Solve problems Appendix A Supplies and accessories Appendix B Service and support Appendix C Specifications Appendix D Regulatory information Page 1 Product basics Page Page Front and left side view Page Back view Serial number and product number location Control-panellayout Page 2 Software for Windows Page Page Setup dialog box Page Setup Print dialog box Print Setup Printer Properties dialog box (printer driver) Page Use the uninstall utility to remove Windows software Programs All Programs Uninstall Use the Windows Control Panel to remove software Embedded Web server 3 Use the product with Mac Supported operating systems for Macintosh Supported printer drivers for Macintosh Remove software for Mac HP Uninstaller.app Continue Change printer-driversettings for Macintosh HP Printer Utility for Mac Embedded Web server Create and use printing presets in Macintosh Create a printing preset Presets Save As Use printing presets Print on both sides manually 4 Connect the product Page HP Smart Install CD installation Supported network protocols Install the product on a wireless network with HP Smart Install Install the product on a wireless network with the software CD Install the software for a product currently on the network 2.Click the HP Smart Install tab Download Perform a peer-to-peer (ad-hoc)wireless installation HP Smart Install Turn off the product wireless unit Use the Wireless Configuration utility Restore default wireless settings View or change network settings Set or change the network password IP address Link speed setting 5 Paper and print media Page Page Properties Preferences Paper/Quality Type is Size is Page Supported paper and print media types Tray and bin capacity Priority feed slot Input tray Tray adjustment for short media (base models only) 6 Print tasks Stop the current print job from the control panel (wireless models only) Stop the current print job from the software program Windows Vista and Windows 7: Cancel Delete Use a printing quick set Create a custom printing quick set Select a page size Select a paper type Select the print resolution Manually print on both sides (duplex) Create a booklet with Windows 2.Click the Print on both sides (manually) check box Booklet layout Left binding Right binding Print multiple pages per sheet with Windows Print Page Borders Page Order Orientation Select page orientation with Windows Page 7 Manage and maintain the product Configuration page Print Information Pages Config Page Supplies status page Demo page Information tab Settings tab Networking tab HP Smart Install tab Links Auto-Offmode Change the Auto-Offdelay time Device Settings Auto-Off Print with EconoMode Print-cartridgestorage HP policy on non-HPprint cartridges HP fraud hotline and Web site Recycle supplies Redistribute toner Replace the print cartridge Page Page Replace the pickup roller Page Page Replace the separation pad Page Page Clean the pickup roller Clean the paper path 4.Click the Device Settings tab Cleaning Page Clean the print-cartridgearea Page Clean the exterior Downloads and drivers Page 8 Solve problems Troubleshooting checklist Factors that affect product performance Page Page Page Common causes of jams Jam locations Clear jams from the input tray Page Page Clear jams from the output areas Page Clear jams from inside the product Solve repeated jams Change the jam recovery setting 2.Click the Device Settings tab Auto Off Page Light print or faded Toner specks Dropouts Vertical lines Gray background Toner smear Loose toner Vertical repetitive defects Misformed characters Page skew Curl or wave Wrinkles or creases Toner scatter outline Moisture Change print density Device settings Print Density Page Solve direct-connectproblems Solve wireless problems Page Solve common Windows problems Solve common Macintosh problems Page Page Page A Supplies and accessories Paper-handlingaccessories Print cartridges Cables and interfaces B Service and support Page Page Page Page Page Page Page C Specifications Page D Regulatory information Page Protecting the environment Ozone production Power consumption Toner consumption Paper use United States and Puerto Rico Non-U.S.returns Material restrictions Chemical substances Material Safety Data Sheet (MSDS) For more information Page Page Laser safety Canadian DOC regulations VCCI statement (Japan) Power cord instructions Power cord statement (Japan) Laser statement for Finland Luokan 1 laserlaite VAROITUS VARNING HUOLTO Substances Table (China) FCC compliance statement—UnitedStates Exposure to radio frequency radiation Australia statement Brazil ANATEL statement Canadian statements Notice for use in France Notice for use in Russia Korean statement Taiwan statement Index Page R recycling