Solve product software problems | HP P1102W Laser CE658A#BGJ

Solve product software problems

Solve common Windows problems

Error message:

"General Protection FaultException OE" "Spool32"

"Illegal Operation"

Cause	Solution

	Close all software programs, restart Windows, and try again.
	Delete all temporary files from the Temp subdirectory. To find
	the Temp folder, complete the following steps:
	1.	Click the Start button, and then click the Run item.
	2.	In the Open box, type %temp%.
	3.	Click the OK button. A Windows Explorer window for the
		Temp folder opens.
	See the Microsoft Windows documentation that came with the
	computer for more information about Windows error
	messages.

Solve common Macintosh problems

Table 8-3Problems in Mac OS X

The printer driver is not listed in the Printer Setup Utility or the Print & Fax list.

Cause	Solution

The product software might not have been installed or was installed incorrectly.

Make sure that the product .GZ file is in the following hard-drive folder:

●Mac OS X v10.4: Library/Printers/PPDs/Contents/ Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using.

●Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ Contents/Resources

	If necessary, reinstall the software. See the getting started guide for
	instructions.

The Postscript Printer Description (PPD) file is corrupt.	Delete the .GZ file from the following hard-drive folder:
	● Mac OS X v10.4: Library/Printers/PPDs/Contents/
	Resources/<lang>.lproj, where <lang> is the two-letter
	language code for the language that you are using.
	● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
	Contents/Resources
	Reinstall the software. See the getting started guide for instructions.

ENWW	Solve product software problems 91

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HP P1102W Laser CE658A#BGJ Solve product software problems, Solve common Windows problems, Solve common Macintosh problems

Contents

User Guide Page HP LaserJet Professional P1100 Printer series Trademark Credits Copyright and License Conventions used in this guide Iv Conventions used in this guide Table of contents Paper and print media Connect the productPrint tasks Manage and maintain the product Solve problems Appendix D Regulatory information Appendix a Supplies and accessoriesAppendix B Service and support Appendix C Specifications 119 Product basics Product comparison Environmental features Product features Front and left side view Product views Product views Serial number and product number location Back view 3HP LaserJet Professional P1100 Printer series Control-panel layout Enww Software for Windows Supported printer-drivers for Windows Supported operating systems for Windows Priority for print settings Print jobs Settings Change printer-driver settings for Windows Windows XP, Windows Server 2003, and Windows Server Use the uninstall utility to remove Windows softwareRemove software for Windows Use the Windows Control Panel to remove software Embedded Web server Supported utilities wireless models only Use the product with Mac Supported printer drivers for Macintosh Priority for print settings for MacSoftware for Mac Supported operating systems for Macintosh Click Options & Supplies Change printer-driver settings for MacintoshChange the default settings for all Mac OS X Embedded Web server Supported utilities for Mac wireless models onlySoftware for Mac computers HP Printer Utility for Mac Print a cover Create and use printing presets in MacintoshPrint with Mac Resize documents or print on a custom paper size Print on both sides duplex Print multiple pages on one sheet of paper in MacintoshPrint on both sides manually Connect the product Supported network operating systems wireless models only CD installation HP Smart InstallUSB connection Supported network protocols Network connection wireless models only Click the HP Smart Install tab Install the software for a product currently on the network Turn off the product wireless unit Perform a peer-to-peer ad-hoc wireless installationAd-hoc network View or change network settings Configure the network productUse the Wireless Configuration utility Restore default wireless settings IP address Link speed setting Paper and print media Understand paper and print media use Media type Special paper or print media guidelines Change the print driver to match the media type and size 1Supported paper and print media sizes Supported paper sizes Tray and bin capacity Tray or bin Paper type Specifications QuantitySupported paper types and tray capacity Supported paper and print media types Priority feed slot Paper type How to load paperPaper orientation for loading trays Load paper trays Tray adjustment for short media base models only Print tasks Stop the current print job from the software program Cancel a print job Print with Windows Select a page size Select the print resolutionImprove print quality with Windows Create a custom printing quick set Manually print on both sides duplex Scale a document to fit page size with WindowsAdd a watermark to a document with Windows Print on both sides duplex with Windows Click the Print on both sides manually check box Create a booklet with Windows Select page orientation with Windows Print multiple pages per sheet with Windows Enww Manage and maintain the product Demo ConfigurationPrint the information pages Supplies status HP Embedded Web Server sections Use the HP Embedded Web Server wireless models onlyInformation tab Links Settings tabHP Smart Install tab Networking tab Enable EconoMode with Windows Economy settingsAuto-Off mode Change the Auto-Off delay time Check and order supplies Manage supplies and accessories Redistribute toner Replacement instructions Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Replace the separation pad Enww Enww Clean the pickup roller Clean the product Click the Device Settings tab Clean the paper path Clean the print-cartridge area Enww Clean the exterior Product updates Enww Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Light status State of the product Action Interpret control-panel light patterns Interpret control-panel light patterns Wireless light is blinking Product is attempting to locate a Common causes of jams Clear jams Clear jams from the input tray Jam locations Enww Enww Clear jams from the output areas Enww Clear jams from inside the product Solve repeated jams Change the jam recovery setting Problem Cause Solution Solve paper-handling problems Toner specks Solve image-quality problemsImage defect examples Light print or faded Toner smear DropoutsVertical lines Gray background Skew Loose tonerVertical repetitive defects Misformed characters Wrinkles or creases Curl or waveToner scatter outline Limit or reduce steam or vapor Optimize and improve image qualityMoisture Change print density Enww Properties or Preferences Solve performance problems Solve direct-connect problems Solve connectivity problemsSolve wireless problems Wireless connection is sometimes disabled Product cannot connect to the wireless network Mac OS X v10.5 and v10.6 Library/Printers/PPDs Solve product software problemsSolve common Windows problems Solve common Macintosh problems Print job was not sent to the product that you wanted Hardware troubleshooting Software troubleshootingYou are unable to print from a third-party USB card Enww Supplies and accessories Print cartridges Order parts, accessories, and suppliesPaper-handling accessories Part numbers Service and support Hewlett-Packard limited warranty statement Page Transfer End User License Agreement End User License Agreement Customer support Customer self-repair warranty service Repack the product Enww Specifications Specification HP LaserJet Professional P1100 Printer series Physical specificationsOperating Storage Regulatory information FCC regulations Environmental product stewardship program Non-U.S. returns Return and recycling instructionsPaper United States and Puerto Rico Material restrictions Declaration of conformity base models Radio Module Declaration of conformity wireless models Power cord statement Japan EMC statement Korea Safety statementsLaser safety Vcci statement Japan Power cord instructions GS statement Germany Laser statement for Finland Substances Table China Additional statements for wireless products Korean statement Taiwan statement Index AccessoriesCables Msds Recycling TCP/IP Page CE651-90926* *CE651-90926