Solve paper-handling problems
The following problems with media cause
Problem | Cause | Solution |
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Poor print quality or toner adhesion | The paper is too moist, too rough, too | Try another kind of paper, between 100 |
| heavy or too smooth, or it is embossed | and 250 Sheffield, with 4% to 6% |
| or from a faulty paper lot. | moisture content. |
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Dropouts, jamming, or curl | The paper has been stored incorrectly. | Store paper flat in its |
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| wrapping. |
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| The paper has variability from one side | Turn the paper over. |
| to the other. |
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Excessive curl | The paper is too moist, has the wrong | Use |
| grain direction, or is of |
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| construction |
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| The paper varies from | Turn the paper over. |
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Jamming, damage to product | The paper has cutouts or perforations. | Use paper that is free of cutouts or |
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| perforations. |
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Problems with feeding | The paper has ragged edges. | Use |
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| laser printers. |
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| The paper varies from | Turn the paper over. |
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| The paper is too moist, too rough, too | Try another kind of paper, between 100 |
| heavy or too smooth, has the wrong grain | and 250 Sheffield, 4% to 6% moisture |
| direction, or is of | content. |
| or it is embossed or from a faulty paper |
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| Use | |
| lot. | |
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Print is skewed (crooked). | The media guides might be incorrectly | Remove all media from the input tray, |
| adjusted. | straighten the stack, and then load the |
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| media in the input tray again. Adjust the |
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| media guides to the width and length of |
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| the media that you are using and try |
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| printing again. |
More than one sheet feeds at one time.
The product does not pull media from the input tray.
The media tray might be overloaded. | Remove some of the media from the tray. |
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The media might be wrinkled, folded, or | Verify that the media is not wrinkled, |
damaged. | folded, or damaged. Try printing on |
| media from a new or different package. |
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The product might be in | At the computer, follow the onscreen |
mode. | instructions to deactivate |
| mode. Or, at the product, open and close |
| the |
| The pickup roller might be dirty or | Contact HP Customer Care. See Service |
| damaged. | and support on page 97 or the support |
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| flyer that came in the box. |
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| The | Set the |
| the input tray is set at a length that is | to the correct length. |
| greater than the media size. |
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ENWW | Solve |