Solve performance problems | HP P1102W Laser CE658A#BGJ manual

Solve performance problems

Problem	Cause	Solution

Pages print but are totally blank.	The cartridge pull tab or the sealing tape	Verify that the cartridge pull tab and tape
	might still be in the print cartridge.	have been removed completely from the
		print cartridge.

	The document might contain blank	Check the document that you are printing
	pages.	to see if content appears on all of the
		pages.

	The product might be malfunctioning.	To check the product, print a
		Configuration page.

Pages print very slowly.	Heavier paper types can slow the print	Print on a different type of paper.
	job.

	Complex pages can print slowly.	Proper fusing may require a slower print
	Narrow or small media can print slowly.	speed to ensure the best print quality.
	Narrow or small media can print slowly.

	Using the FastRes 1200 print quality	1.	Open the print driver, and then click
	setting can cause slow printing.		the Properties or Preferences
			button.
		2.	Click the Paper/Quality tab, and
			then use the Print Quality drop-
			down list to select a lower resolution
			setting.
		3.	Click the OK button or the Apply
			button to accept the setting.

Pages did not print.	The product might not be pulling paper	Make sure that paper is loaded in the tray
	correctly.	correctly.

	The paper is jamming in the product.	Clear the jam. See Clear jams
		on page 73.

	The USB cable might be defective or	●	Disconnect the USB cable at both
	incorrectly connected.		ends, and then reconnect it.
		●	Try printing a job that has printed in
			the past.
		●	Try using a different USB cable.

Other devices are running on the computer.

The product might not share a USB port. If you have an external hard drive or switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, disconnect the other device, or use two USB ports on the computer.

88 Chapter 8 Solve problems

ENWW

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HP P1102W Laser CE658A#BGJ manual Solve performance problems, Properties or Preferences

Contents

User Guide Page HP LaserJet Professional P1100 Printer series Copyright and License Trademark Credits Conventions used in this guide Iv Conventions used in this guide Table of contents Paper and print media Connect the productPrint tasks Manage and maintain the product Solve problems Appendix a Supplies and accessories Appendix B Service and supportAppendix C Specifications Appendix D Regulatory information 119 Product basics Environmental features Product comparison Product features Product views Front and left side view Product views Back view Serial number and product number location Control-panel layout 3HP LaserJet Professional P1100 Printer series Enww Software for Windows Supported operating systems for Windows Supported printer-drivers for Windows Priority for print settings Change printer-driver settings for Windows Print jobs Settings Use the uninstall utility to remove Windows software Remove software for WindowsUse the Windows Control Panel to remove software Windows XP, Windows Server 2003, and Windows Server Supported utilities wireless models only Embedded Web server Use the product with Mac Priority for print settings for Mac Software for MacSupported operating systems for Macintosh Supported printer drivers for Macintosh Change printer-driver settings for Macintosh Change the default settings for allMac OS X Click Options & Supplies Supported utilities for Mac wireless models only Software for Mac computersHP Printer Utility for Mac Embedded Web server Create and use printing presets in Macintosh Print with MacResize documents or print on a custom paper size Print a cover Print on both sides duplex Print multiple pages on one sheet of paper in MacintoshPrint on both sides manually Connect the product Supported network operating systems wireless models only CD installation HP Smart InstallUSB connection Network connection wireless models only Supported network protocols Install the software for a product currently on the network Click the HP Smart Install tab Turn off the product wireless unit Perform a peer-to-peer ad-hoc wireless installationAd-hoc network Configure the network product Use the Wireless Configuration utilityRestore default wireless settings View or change network settings Link speed setting IP address Paper and print media Understand paper and print media use Special paper or print media guidelines Media type Change the print driver to match the media type and size Supported paper sizes 1Supported paper and print media sizes Tray or bin Paper type Specifications Quantity Supported paper types and tray capacitySupported paper and print media types Tray and bin capacity Paper type How to load paper Paper orientation for loading traysLoad paper trays Priority feed slot Tray adjustment for short media base models only Print tasks Cancel a print job Stop the current print job from the software program Print with Windows Select the print resolution Improve print quality with WindowsCreate a custom printing quick set Select a page size Scale a document to fit page size with Windows Add a watermark to a document with WindowsPrint on both sides duplex with Windows Manually print on both sides duplex Create a booklet with Windows Click the Print on both sides manually check box Print multiple pages per sheet with Windows Select page orientation with Windows Enww Manage and maintain the product Configuration Print the information pagesSupplies status Demo HP Embedded Web Server sections Use the HP Embedded Web Server wireless models onlyInformation tab Settings tab HP Smart Install tabNetworking tab Links Economy settings Auto-Off modeChange the Auto-Off delay time Enable EconoMode with Windows Manage supplies and accessories Check and order supplies Replacement instructions Redistribute toner Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Replace the separation pad Enww Enww Clean the product Clean the pickup roller Clean the paper path Click the Device Settings tab Clean the print-cartridge area Enww Product updates Clean the exterior Enww Solve problems Solve general problems Troubleshooting checklist Factors that affect product performance Interpret control-panel light patterns Light status State of the product Action Interpret control-panel light patterns Wireless light is blinking Product is attempting to locate a Clear jams Common causes of jams Jam locations Clear jams from the input tray Enww Enww Clear jams from the output areas Enww Clear jams from inside the product Change the jam recovery setting Solve repeated jams Solve paper-handling problems Problem Cause Solution Solve image-quality problems Image defect examplesLight print or faded Toner specks Dropouts Vertical linesGray background Toner smear Loose toner Vertical repetitive defectsMisformed characters Skew Wrinkles or creases Curl or waveToner scatter outline Optimize and improve image quality MoistureChange print density Limit or reduce steam or vapor Enww Solve performance problems Properties or Preferences Solve direct-connect problems Solve connectivity problemsSolve wireless problems Product cannot connect to the wireless network Wireless connection is sometimes disabled Solve product software problems Solve common Windows problemsSolve common Macintosh problems Mac OS X v10.5 and v10.6 Library/Printers/PPDs Print job was not sent to the product that you wanted Hardware troubleshooting Software troubleshootingYou are unable to print from a third-party USB card Enww Supplies and accessories Order parts, accessories, and supplies Paper-handling accessoriesPart numbers Print cartridges Service and support Hewlett-Packard limited warranty statement Page End User License Agreement Transfer End User License Agreement Customer self-repair warranty service Customer support Repack the product Enww Specifications Specification HP LaserJet Professional P1100 Printer series Physical specificationsOperating Storage Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions PaperUnited States and Puerto Rico Non-U.S. returns Material restrictions Declaration of conformity base models Declaration of conformity wireless models Radio Module Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea Laser statement for Finland GS statement Germany Substances Table China Additional statements for wireless products Korean statement Taiwan statement Index AccessoriesCables Msds Recycling TCP/IP Page CE651-90926* *CE651-90926