Solve setup problems
Problem | Solution | |
Ready message not displayed | The control panel and the printer are not talking to each other, or the | |
| printer or scanner may be turned off. | |
| 1 | Turn the printer off, and then back on. |
| 2 | Turn the printer and scanner off. Make sure all cables and cords are |
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| connected, and then power up in the correct order. |
| Note: Remember to turn the scanner on before turning on the printer. | |
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Control panel buttons not responding | Make sure the printer is turned on. | |
| Note: Remember to turn the scanner on before turning on the printer. | |
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Scanner is not working | 1 | Make sure the scanner is unlocked. See step 5 on page 23. |
| 2 | Turn printer and scanner off. Make sure all cables and cords are |
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| connected, and then power up in the correct order. |
| Note: Remember to turn the scanner on before turning on the printer. | |
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Test document did not print | 1 | Verify that each electrical outlet has power. |
| 2 | Make sure all cables and line cords are properly seated. |
| 3 | Restart the copy job. |
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Unable to send or receive faxes | 1 | Make sure the telephone fax line cable is properly connected to the |
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| fax modem port on the print server and to the fax phone outlet. |
| 2 | Repeat the fax setup. See “Set send and receive fax information” on |
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| page 32. |
| 3 | Refer to the online information on the MFP CD. Click View |
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| Documentation Use MFP Solving fax problems. |
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Network scanning modes | Scan to network modes must be configured in order to show up in the | |
(SCAN → PROFILE, SCAN → EMAIL, | MFP control panel. See “Set up network scanning” on page 37 for | |
or SCAN → FTP) do not appear in the | detailed instructions. | |
control panel |
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Getting more help Contact the place where you bought your MFP.
Solve setup problems
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