Dell 1815DN service manual Macintosh Problems, Windows Problems

Troubleshooting

7.8.2 Macintosh Problems

Problem	Solution
The printer name is not displayed in the	1.Make sure the printer is connected to network correctly.
Chooser.	2.Make sure the printer is configured in SyncThru using the new name.
	3.After turning on the printer,wait 3 minutes,then check it again.
	4.Make sure that your Macintosh is connected to the network through
	Ethernet.
	5.When the Macintosh and network printer are in the same network,
	check above items again.Otherwise check whether the router can
	support AppleTalk protocol.If the router can not support the AppleTalk
	protocol,then ask the network manager to solve this problem.
The printer drops letters.	1.Make sure the PS option is installed in your printer correctly .
	2.Make sure the SIMM provided with PS option is installed correctly .
	Check that the total memory is 12MB by printing a self-test page.

7.8.3 Windows Problems

Problem	Solution
After installing PortThru,the print server name	1.Verify that the printer power switch is turned on and the ‘READY’ message
is not displayed under New Print Server in	is displayed on the printer front panel.
SyncThru.	2.Verify that the LAN cable is plugged into the PortThru card.
	3.Verify that the second LED on the PortThru card blinks.
	•If the second LED blinks regularly,turn off the printer, then turn it back
	on. If the problem continues,contact your local dealer.
	•If the first LED on the PortThru card does not blink, check that the
	card is installed snugly. If the problem continues, contact your local
	dealer.
	4.Confirm whether the print server and the PC which searches for the
	New Print Server is on the same LAN. If you want to search for a New
	Print Server,your PC and the print server should be on the same LAN.
The print server name is displayed, but the	Select the Network menu from the front panel menus. Check that the
test page is not printed.	test page is printed. If the Network menu is not displayed,or the test
	page is not printed, turn off the printer, then turn it back on.
Firmware upgrade process is completed.	An IP address should be assigned to upgrade the Firmware.
But upgrading is not executed.	Make sure that IP address is entered in Print Server.
	If an IP address is not entered,reassign it and try again.

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