Dell 1815DN service manual SyncThru Installation Problems

Troubleshooting

Problem	Solution
SyncThru is unable to automatically detect	1.Check LAN cable is connected to the printers.
printers.	•Check LAN cable is connected to the printers yourself.
	•Make sure that there are the connected printers shown in network
	neighborhood.If not, check the communication status of the printers.
	•If IP address is assigned to the computers, try ping command.
	2.If the protocols of NPC are disabled, DLC/LLC should be installed in
	the computers.
	•If SyncThru is unable to detect printers with DLC/LLC installed in the
	computers, check whether NPC and PC are on the same LAN.
	•If LAN is connected by routers, SyncThru is unable to detect the
	printers.
	3.If more than one of the protocols of NPC are enabled and DLC/LLC is
	installed in the computers, check NPC and PC are on the same LAN.
	•If LAN is connected by routers, SyncThru is unable to detect the
	printers. In this case, one of protocols which are enabled in NPC
	should be Installed in the computers.
	4.In case that the protocol which is enabled in NPC is installed in the
	computers:
	•If TCP/IP installed, check entry values of IP address, subnet mask
	and default gateway.
The printer does not print.	Try Add a Port.

7.8.4 SyncThru Installation Problems

Problem	Solution
”File Transfer Error” message appears when	1.Make sure the previously installed SyncThru is uninstalled.
you execute Installation.	2.If the SyncThru is uninstalled,restart your PC.
	3.If the problem continues, In Windows 95/98,delete the “sammon.dll”
	file in the system directory of Windows in MS-DOS mode, restart
	Windows and reinstall it. In Windows NT, stop the spooler service
	with’ Services ’in Control Panel, delete the “sammon.dll” file in the
	system32 directory of Windows NT, start spooler service and reinstall it.
‘Unable to add the Port list of Dell ports’	Verify that your PC restarts after installing SyncThru.
message appears, when you add a port.

7-30Service Manual