Tripp Lite UPS Troubleshooting: Beep Codes, Error Codes, and Solutions
Tripp Lite SU2200XLCD, SU1500XLCD, SU1000XLCD EPO Port Connection, UPS Unit State when asserting EPO with AC line present Tripp Lite SU3000XLCD, SU1500XLCD, SU1000XLCD, SU2200XLCD owner manual External Battery Connection Tripp Lite SU1500XLCD, SU1000XLCD, SU2200XLCD Modes of Operation, On Battery Mode, On Line Mode LCD Viewing Options Tripp Lite SU1000XLCD, SU1500XLCD, SU2200XLCD, SU3000XLCD owner manual Bypass Mode, Standby Mode Tripp Lite SU2200XLCD Battery Test Mode, Economy Mode LCD Viewing Options, SELF-TEST Mode LCD Viewing Options Tripp Lite SU3000XLCD, SU1500XLCD Frequency Regulation & Conversion Mode, Frequency Regulation / Conversion Mode Tripp Lite SU1500XLCD, SU1000XLCD, SU2200XLCD, SU3000XLCD owner manual UPS Input Test OUT Tripp Lite SU1000XLCD, SU1500XLCD, SU2200XLCD UPS Set-up Using the LCD Screen, Accept and Advance View Alternate Settings Tripp Lite SU2200XLCD Output Frequency selection screen will appear, Frequency Converter selection screen will appear Tripp Lite SU3000XLCD, SU1500XLCD Economy Mode selection screen will appear, Audible Alarm selection screen will appear Tripp Lite SU1500XLCD External Battery Type selection screen will appear, View IP Address selection screen will appear Tripp Lite SU1000XLCD Via Snmpwebcard requires firmware version 60 and above, Via RS-232 connection, Via USB connection Tripp Lite SU2200XLCD, SU1500XLCD, SU1000XLCD, SU3000XLCD Troubleshooting, Internal Battery Replacement, +/-Dc Bus, Bus Ovp Tripp Lite SU3000XLCD, SU1500XLCD, SU2200XLCD owner manual SU1000XLCD Tripp Lite SU1000XLCD, SU3000XLCD owner manual SU1500XLCD and SU2200XLCD Tripp Lite SU1000XLCD, SU1500XLCD, SU2200XLCD owner manual SU3000XLCD Model Tripp Lite SU2200XLCD, SU1500XLCD, SU1000XLCD, SU3000XLCD owner manual Storage and Service Tripp Lite SU3000XLCD, SU1500XLCD, SU1000XLCD, SU2200XLCD owner manual Warranty Registration Tripp Lite SU1500XLCD, SU1000XLCD, SU2200XLCD, SU3000XLCD owner manual 13-03-138 93-3168-EN.indd 28/2013 10608 PM Tripp Lite SU1000XLCD, SU1500XLCD Vita general Lista de Partes, Instrucciones Importantes de Seguridad Características Tripp Lite SU2200XLCD, SU1500XLCD Vista General, Lista de Partes, Accesorios Adicionales Todos los Modelos Opcionales Tripp Lite SU3000XLCD, SU1500XLCD, SU1000XLCD Instrucciones Importantes de Seguridad, Advertencias de Ubicación del UPS Tripp Lite SU1500XLCD Características, Botones de Control del Panel Frontal y Pantalla LCD, Indicador e Iconos de Estado Tripp Lite SU1000XLCD Iconos de Etiquetas, Indicadores DE Falla Ícono DE Falla General, Ícono DE Falla DE Cableado Tripp Lite SU2200XLCD, SU1500XLCD, SU1000XLCD Encendido, Arranque EN Frío, Apagado DE LA Alarma, Auto-Diagnóstico Tripp Lite SU3000XLCD, SU1500XLCD Confirme LA Selección, Apagado DE Salida DEL UPS, Borrado DEL Modo DE Falla DEL UPS Tripp Lite SU1500XLCD, SU1000XLCD, SU2200XLCD Avanzar Pantalla LCD, Ingresar a Modo DE Configuración, Configuración DEL UPS Tripp Lite SU3000XLCD owner manual Características del Panel Posterior, SU2200XLCD SU1500XLCD SU1000XLCD Tripp Lite SU2200XLCD, SU1500XLCD, SU1000XLCD, SU3000XLCD owner manual 13-03-138 93-3168-ES.indd 28/2013 10521 PM Tripp Lite SU3000XLCD, SU1500XLCD, SU1000XLCD, SU2200XLCD owner manual Conexión Básica y Arranque, Enchufe su equipo en su UPS Tripp Lite SU1500XLCD, SU1000XLCD, SU2200XLCD Encienda su UPS, Pantalla LCD DE Modo EN Línea primeros 20 segundos aprox Tripp Lite SU1000XLCD, SU1500XLCD, SU2200XLCD, SU3000XLCD Conexiones Opcionales, Comunicaciones USB y Serial RS-232 Tripp Lite SU2200XLCD, SU1500XLCD, SU1000XLCD, SU3000XLCD owner manual Conexión del puerto EPO Tripp Lite SU3000XLCD, SU1500XLCD, SU1000XLCD, SU2200XLCD owner manual Conexión de la Batería Externa Tripp Lite SU1500XLCD, SU1000XLCD, SU2200XLCD Modos de Operación, Modo EN Línea, Modo DE Respaldo POR Batería Tripp Lite SU1000XLCD, SU1500XLCD Modo EN Derivación, Modo DE Espera, Muestra DE LA Pantalla LCD EN Modo DE Derivación
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Troubleshooting

See the chart below for explanation of error codes that appear in the 3-digit data field of the UPS SETUP LCD Screen, as well as suggested solutions for each error.

This UPS offers a series of Fault and Shutdown codes viewable in the LCD screen to help explain why a UPS shutdown has occurred. Error

&Environmental fault codes include the prefix of “E”. Shutdown codes include the prefix of “S”. See the table below for a complete list- ing of error codes and relevant troubleshooting tips for recovery.

Internal Fault

Error Code

Mode

Description

Solution/Explanation

 

 

 

 

E11

Charger Fault

There are problems with the charger circuit.

If the problem persists, contact Tripp Lite for assistance.

 

 

 

 

E12

Fan Fault

There are problems with the fan.

Check if there is any material to stop the rotating of the

 

 

 

fan. Remove the material. If the problem persists, contact

 

 

 

Tripp Lite for assistance.

 

 

 

 

E13

Over

The inside temperature of the UPS is

Check the UPS to be sure that there is adequate space for

 

Temperature

higher than the limit.

air to circulate near the vents and that the fan is working

 

 

 

properly. Ensure that the UPS is in a 0-40C/32-104F

 

 

 

environment.

 

 

 

 

E14

+/-DC BUS

The internal DC bus voltage is too high or

If the problem persists, contact Tripp Lite for assistance.

 

High/Low

too low.

 

 

 

 

 

E15

BUS OVP

The internal DC bus voltage is too high.

If the problem persists, contact Tripp Lite for assistance.

 

 

 

 

E16

Inverter Fault

There are problems with the inverter circuit.

If the problem persists, contact Tripp Lite for assistance.

 

 

 

 

E18

DC-DC Fault

There are problems with the DC-DC

If the problem persists, contact Tripp Lite for assistance.

 

 

converter circuit.

 

 

 

 

 

Environmental fault

 

 

 

 

 

 

E21

O/P Short

UPS’s output is shorted.

Remove the cause of the short circuit from the

 

 

 

UPS’s output.

NOTE: UPS will attempt to go to bypass if the input voltage is within acceptable range.

Shutdown

 

 

 

 

 

 

 

Sd0

EPO shutdown

The UPS is shut down due to emergency

This is not an error but a shut down mode indicator.

 

 

power off triggered externally.

See EPO section for details.

 

 

 

 

Sd1

RPO shutdown

The UPS is shut down due to remote power

This is not an error but a shut down mode indicator.

 

 

off triggered externally.

See EPO section for details.

 

 

 

 

Sd2

“Shutdown

The UPS is shut down due to a pre-set

This is not an error but a shut down mode indicator.

 

After” Shutdown

software feature called “shutdown after”.

 

 

 

 

 

Sd3

“Battery Save”

The UPS is shut down due to a pre-set

This is not an error but a shut down mode indicator.

 

shutdown

software feature called “Battery Save”

 

 

 

 

 

Sd4

Battery low

The UPS is shut down due to low battery

This is not an error but a shut down mode indicator.

 

shutdown

voltage

Recharge the battery.

Internal Battery Replacement

Battery Replacement Door: Under normal conditions, the original battery in your UPS will last several years. Battery replacement

should be performed only by qualified service personnel. Refer to “Battery Warnings” in the Safety section. If you require a replacement

battery, you can find it at www.tripplite.com/support/battery/index.cfm. See the chart below to find the right replacement battery for your

UPS system:

UPS Model

 

Replacement Battery Cartridge

 

 

 

SU1000XLCD

 

RBC24V-LCD

 

 

 

SU1500XLCD

 

RBC48-SUTWR

 

 

 

SU2200XLCD

 

RBC48-SUTWR

 

 

 

SU3000XLCD

 

RBC96-3U

 

 

 

 

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Contents SmartOnline Model Specific Accessories Optional Parts ListAdditional Accessories All Models Optional OverviewUPS Location Warnings Important Safety InstructionsBattery Warnings UPS Connection WarningsFront Panel Control Buttons and LCD Screen FeaturesIndicator and Status Icons Label Icons Cold Start Power onAlarm Silence Self TestTurn OFF UPS Output Clear UPS Fault ModeConfirm Selection Enter Setup Mode Advance LCD DisplayRear Panel Features SU2200XLCD SU1500XLCD SU1000XLCD13-03-138 93-3168-EN.indd 28/2013 10504 PM Plug your equipment into your UPS Basic Connection and Start-UpPlug your UPS’s line cord into an electrical outlet Online Mode LCD Screen first 20 seconds approx Turn your UPS onUSB and RS-232 Serial Communications Optional ConnectionsPhone Line or Phone/Network Line Surge Suppression UPS Unit State when asserting EPO with AC line present EPO Port ConnectionExternal Battery Connection On Line Mode LCD Viewing Options On Line ModeOn Battery Mode OperationBypass Mode Standby ModeEconomy Mode LCD Viewing Options Economy ModeBattery Test Mode SELF-TEST Mode LCD Viewing OptionsFrequency Regulation / Conversion Mode Frequency Regulation & Conversion ModeFrequency Regulation / Conversion Mode UPS Input Test OUT UPS Set-up Using the LCD Screen Accept and Advance View Alternate SettingsAvailable Values Output Frequency selection screen will appearFrequency Converter selection screen will appear Bypass Range selection screen will appearOverload Alarm selection screen will appear Economy Mode selection screen will appearAudible Alarm selection screen will appear External Battery Type selection screen will appear View IP Address selection screen will appearVia USB connection Via Snmpwebcard requires firmware version 60 and aboveVia RS-232 connection +/-DC BUS TroubleshootingInternal Battery Replacement BUS OVPSU1000XLCD SU1500XLCD and SU2200XLCD SU3000XLCD Model Storage Storage and ServiceService Warranty Registration 13-03-138 93-3168-EN.indd 28/2013 10608 PM Conexión Básica y Arranque Vita general Lista de PartesInstrucciones Importantes de Seguridad Características Accesorios Adicionales Todos los Modelos Opcionales Vista GeneralLista de Partes Accesorio Específicos del Modelo OpcionalAdvertencias para la Conexión del UPS Instrucciones Importantes de SeguridadAdvertencias de Ubicación del UPS Advertencias para la Conexión del EquipoIndicador e Iconos de Estado CaracterísticasBotones de Control del Panel Frontal y Pantalla LCD Ícono DE Falla DE Cableado Iconos de EtiquetasIndicadores DE Falla Ícono DE Falla General Ícono DE DerivaciónArranque EN Frío Apagado DE LA AlarmaEncendido AUTO-DIAGNÓSTICOBorrado DEL Modo DE Falla DEL UPS Confirme LA SelecciónApagado DE Salida DEL UPS DE Falla DEL UPSAvanzar Pantalla LCD Ingresar a Modo DE ConfiguraciónConfiguración DEL UPS Características del Panel Posterior 13-03-138 93-3168-ES.indd 28/2013 10521 PM Conexión Básica y Arranque Enchufe su equipo en su UPSEncienda su UPS Pantalla LCD DE Modo EN Línea primeros 20 segundos aproxConexiones Opcionales Comunicaciones USB y Serial RS-232Conexión del puerto EPO Conexión de la Batería Externa Modo EN Línea OperaciónModos de Operación Modo DE Respaldo POR BateríaMuestra DE LA Pantalla LCD EN Modo DE Derivación Modo EN DerivaciónModo DE Espera AUTO-DIAGNÓSTICO Aprobado Modo EconómicoModo DE Prueba DE Batería Modo DE Regulación / Conversión DE Frecuencia Modo DE Regulación Y Conversión DE FrecuenciaEn Modo DE Regulación / Conversión DE Frecuencia Voltaje DE Batería DEL UPS VoltajePorcentaje DE Carga DE Batería DEL UPS Alternas DEL UPS Configuración del UPS Usando la Pantalla LCDAcepte Y Avance Visualización DE Configuraciones Aparecerá la pantalla de selección de Frecuencia DE Salida Aparecerá la pantalla de selección de Rango DE DerivaciónAparecerá la pantalla de selección de Modo Económico Aparecerá la pantalla de la Alarma SonoraAparecerá la pantalla de la Alarma DE Sobrecarga Aparecerá la pantalla de Tipo DE Batería Externa Mediante la conexión RS-232 Mediante la conexión USBSolución de Problemas Reemplazo de Batería InternaBisel para asegurarlo al gabinete SU1500XLCD y SU2200XLCD Modelo SU3000XLCD Servicio Almacenamiento y ServicioAlmacenamiento Registro de la garantía 13-03-138 93-3168-ES.indd 28/2013 10608 PM Connexion de base et démarrage Vue d’ensembleConsignes de sécurité importantes Caractéristiques Vue d’ensemble Accessoires additionnels Tous les modèles optionnelAccessoires spécifiques à certains modèles optionnel Liste des piècesRemarque SUR LA Configuration DE LA Batterie Externe Consignes de sécurité importantesIndicateurs et icônes d’état Boutons de commande du panneau avant et écran ACLCaractéristiques Icône DE Problème DE Câblage Icônes de messageIndicateurs DE Défaillance Icône DE Défaillance Générale Icône DE DérivationDémarrage À Froid Silence D’ALARMEMarche Test AutomatiqueÉteindre LA Sortie DU Système ASC Mode Annuler LA Défaillance DU SystèmeConfirmation DE Sélection Annule LES Modes DE DéfaillanceAvancer L’AFFICHAGE ACL SE Mettre EN Mode ConfigurationEntrer LA Configuration Caractéristiques du panneau arrière 13-03-138 93-3168-FR.indd 28/2013 10543 PM ’ENTRÉE Connexion de base et démarrageBranchez votre matériel dans votre système ASC Écran ACL Mode EN Ligne premières 20 secondes approx Mettre votre système ASC Sous TensionConnexions optionnelles Communications en série USB et RS-232Connexion du port EPO Branchement de la batterie externe13-03-138 93-3168-FR.indd 28/2013 10550 PM Fonctionnement Lor Mode EN LigneEN Mode Batterie Modes de fonctionnement10 Durée DE Fonctionnement Estimée Mode DE DérivationMode DE Veille ’ALIMENTATION DE Sortie EST CoupéeÉconomie Mode ÉconomieMode Test DE Batterie Test Automatique RéussiMode Régulation ET Conversion DE LA Fréquence En Mode RÉGULATION/CONVERSION DE FréquenceÉtat de l’écran ACL et mesures supportées 10e écranAccepter ET Avancer Configuration du système ASC àl’aide de l’écran ACLQuitter LE Mode DE Configuration DU Système ASC ’écran de sélection de Fréquence DE Sortie apparaîtra ’écran de sélection de Plage DE Dérivation apparaîtra’écran de sélection de l’ALARME DE Surchage apparaîtra ’écran de sélection de Mode Économie apparaîtra’écran de sélection de l’ALARME Sonore apparaîtra ’écran de sélection Type DE Batterie Externe apparaîtra ’écran de sélection Afficher L’ADRESSE IP apparaîtraPar l’intermédiaire de la connexion RS-232 Par l’intermédiaire d’une connexion USBRemplacement de la batterie interne DépannageFixer le panneau sur le boîtier SU1500XLCD et SU2200XLCD Modèle SU3000XLCD Entretien Entreposage et entretienEntreposage Enregistrement de la garantie 13-03-138 933168 Rev D
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