Moxa Technologies AWK-1100, MOXA AirWorks user manual Unknown Problems

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MOXA AirWorks AWK-1100 User’s Manual

Troubleshooting

yAre the IP address of the client computer and the IP address of the AP on the same IP subnet?

¾Use WinIPCfg.exe or IPConfig.exe to see the current IP address of the client computer. Make sure the IP address of the client computer and the IP address of the AP are on the same IP subnet.

TIP	If you forget the current IP address of the AP, use a Wireless Router/AP Browser combination to
	get the information (see Appendix B-3).

The default gateway of the client computer does not respond to ping from the client computer.

ySolve the preceding problem first.

yAre the IP address of the AP and the IP address of the client computer on the same IP subnet?

yIf you cannot locate any incorrect AP settings, the default gateway may be down, or there are other communication problems on the network backbone.

The DNS server(s) of the client computer do not respond to ping from the client computer.

ySolve the preceding problems first.

yIf you cannot locate any incorrect AP settings, the default gateway of the AP may be down, or there are other communication problems on the network backbone.

Unknown Problems

The AP has been set to obtain an IP address automatically by DHCP. How can I determine the acquired IP address so that I can manage it using a Web browser?

yUse the utility, Wireless Router/AP Browser (WLBrwsr.exe), in the “Utilities” folder on the companion CD-ROM disc. This utility can discover nearby APs and show their MAC addresses and IP addresses. In addition, it can launch the default Web browser on your computer.

Wireless Router/AP Browser

B-3

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Contents First Edition, July Moxa AirWorks AWK-1100 User’s ManualCopyright Notice TrademarksDisclaimer Table of Contents Page Introduction Product Features Package ChecklistProduct Specifications OverviewMechanical Page Getting Started ‰ Confirming the Settings of the AP and Client ComputersFirst-Time Installation and Configuration Select the Operational Mode for AWK-1100 AP/BridgeAP Client Review and Apply Settings Configure AWK-1100’s Ieee 802.11 settingsDeploying the Access Point AP Setting up Client ComputersConfiguring Ieee 802.11g-related Settings Confirming the Settings of the AP and Client Computers Configuring TCP/IP-related SettingsChecking if the Ieee 802.11g-related Settings Work To check if a client computer can assess the Internet Checking if the TCP/IP-related Settings WorkPage ‰ Viewing Status Web Console ConfigurationMenu Structure Home and Refresh Buttons Save, Save & Restart, and Cancel ButtonsViewing Status Associated Wireless ClientsCurrent Dhcp Mappings System LogSpecifying the Operational Mode Link Monitor AP Client mode onlyGeneral Operations STA-APManaging the Firmware Administrative PasswordUpgrading Firmware by Http AP/Bridge AP ClientUpgrading Firmware by Tftp Backing up and Restoring Configuration Settings by HttpChoose Tftp as the Firmware management protocol Backing up and Restoring Configuration Settings by Tftp Configuring TCP/IP-related Settings Resetting the Configuration to Factory DefaultsAddressing Dhcp Server AP/Bridge modes only BasicStatic Dhcp Mappings Configuring Ieee 802.11g-related Settings CommunicationLink Integrity Wireless Distribution System Association ControlAP Load Balancing Sample wireless bridge network topology Security STA Shared Key , and Auto MAC-Address-Based Access Control Set the Access control type to exclusiveSet the Access control type to inclusive Click Download Ieee 802.1X/RADIUS AP mode onlyInternet Packet Filters Configuring Advanced SettingsEthernet Type Filters IP Protocol FiltersTCP/UDP Port Filters ManagementUPnP System LogSnmp Page Default Settings Management LAN InterfaceSnmp read community Snmp write communityTroubleshooting Wireless Settings ProblemsWireless client computer cannot associate with an AWK-1100 AP does not respond to ping from the client computer TCP/IP Settings ProblemsUnknown Problems Moxa AirWorks AWK-1100 User’s Manual Regulatory Statement Federal Communication Commission Interference StatementTTE Compliance Statement Moxa AirWorks AWK-1100 User’s Manual Regulatory Statement Service Information Following services are provided Moxa Internet ServicesMoxa Product † AWK-1100-US † AWK-1100-EU Serial Number Problem Report FormProduct Return Procedure