Moxa Technologies AWK-1100, MOXA AirWorks user manual Problem Report Form

Page 51

MOXA AirWorks AWK-1100 User’s Manual

Service Information

Problem Report Form

MOXA AirWorks AWK-1100

Customer name:

Company:

 

Tel:

 

Fax:

 

 

Email:

 

Date:

 

 

 

 

 

 

1. Moxa Product: † AWK-1100-US

† AWK-1100-EU

 

2.Serial Number: _________________

Problem Description: Please describe the symptoms of the problem as clearly as possible, including any error messages you see. A clearly written description of the problem will allow us to reproduce the symptoms, and expedite the repair of your product.

D-3

Image 51
Contents First Edition, July Moxa AirWorks AWK-1100 User’s ManualCopyright Notice TrademarksDisclaimer Table of Contents Page Introduction Overview Package ChecklistProduct Features Product SpecificationsMechanical Page Getting Started ‰ Confirming the Settings of the AP and Client ComputersFirst-Time Installation and Configuration Select the Operational Mode for AWK-1100 AP/BridgeAP Client Review and Apply Settings Configure AWK-1100’s Ieee 802.11 settingsDeploying the Access Point AP Setting up Client ComputersConfiguring Ieee 802.11g-related Settings Confirming the Settings of the AP and Client Computers Configuring TCP/IP-related SettingsChecking if the Ieee 802.11g-related Settings Work To check if a client computer can assess the Internet Checking if the TCP/IP-related Settings WorkPage ‰ Viewing Status Web Console ConfigurationMenu Structure Home and Refresh Buttons Save, Save & Restart, and Cancel ButtonsSystem Log Associated Wireless ClientsViewing Status Current Dhcp MappingsSTA-AP Link Monitor AP Client mode onlySpecifying the Operational Mode General OperationsAP/Bridge AP Client Administrative PasswordManaging the Firmware Upgrading Firmware by HttpUpgrading Firmware by Tftp Backing up and Restoring Configuration Settings by HttpChoose Tftp as the Firmware management protocol Backing up and Restoring Configuration Settings by Tftp Configuring TCP/IP-related Settings Resetting the Configuration to Factory DefaultsAddressing Dhcp Server AP/Bridge modes only BasicStatic Dhcp Mappings Configuring Ieee 802.11g-related Settings CommunicationLink Integrity Wireless Distribution System Association ControlAP Load Balancing Sample wireless bridge network topology Security STA Shared Key , and Auto MAC-Address-Based Access Control Set the Access control type to exclusiveSet the Access control type to inclusive Click Download Ieee 802.1X/RADIUS AP mode onlyInternet IP Protocol Filters Configuring Advanced SettingsPacket Filters Ethernet Type FiltersSystem Log ManagementTCP/UDP Port Filters UPnPSnmp Page Default Settings Snmp write community LAN InterfaceManagement Snmp read communityTroubleshooting Wireless Settings ProblemsWireless client computer cannot associate with an AWK-1100 AP does not respond to ping from the client computer TCP/IP Settings ProblemsUnknown Problems Moxa AirWorks AWK-1100 User’s Manual Regulatory Statement Federal Communication Commission Interference StatementTTE Compliance Statement Moxa AirWorks AWK-1100 User’s Manual Regulatory Statement Service Information Following services are provided Moxa Internet ServicesMoxa Product † AWK-1100-US † AWK-1100-EU Serial Number Problem Report FormProduct Return Procedure