Patton electronic 2616RC Contact information, Warranty coverage, Out-of-warranty service

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Model 2616RC T-DAC User Manual

6 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

•“Contact information”—describes how to contact PATTON technical support for assistance.

•“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

•Online support—available at www.patton.com.

•E-mail support—e-mail sent to support@patton.com will be answered within 1 business day

•Telephone support—standard telephone support is available Monday through Friday, from 8:00 A.M. to 5:00 P.M. EST (8:00 to 17:00 UTC-5), Monday through Friday by calling +1 (301) 975-1007

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more convenient for you to work with your local reseller to obtain a replacement. Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or elephants may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Introduction

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Contents T1/E1 TDM-Digital Access Concentrator T-DAC Patton Electronics Company, Inc Summary Table of Contents Contents Operation and shutdown Compliance information List of Figures Model 2960 RAS Getting Started Guide List of Tables Audience About this guideStructure Safety when working with electricity PrecautionsGeneral conventions Typographical conventions used in this documentMouse conventions Introduction Chapter contentsModel 2616RC T-DAC Model 2616RC T1/E1 T-DAC overviewWAN Hardware overviewTemperature Power systemPhysical dimensions Management servicesMIB LED LED displayHardware installation Introduction DAC blades installationUnpacking the Model 2616RC T-DAC Alignment/ESD pin and card handle Connecting the Ethernet ports Cable installationDB-9-to-RJ-45 cable diagram Pin Scsi to 8 RJ-45 connectors cable Connecting the T1/E1 WAN portsWAN cable‘s 68-pin Scsi connector SCSI-to-open-end WAN cable Pin Scsi to open end cableWAN cable’s 68 non-terminated twisted-pairs Punch-down block wiring Installing the WAN cable to a punch-down blockPin Scsi to 64-pin female Telco 10-3096TM68/64-6 Pin Scsi to open end, 6 foot cable 10-3096TM68-6-ObsoleteCompleting the hardware installation Configuring the T-DAC for operation Configuration prerequisites Connecting the DB9-RJ45 adapter with the included cable Initial configuration through the RS-232 control portConnection Description window Setting up the HyperTerminal or similar program sessionConfigure your COM port settings as shown in , then click OK Login window Ethernet configuration window Using a browser to complete Model 2616RC configurationHome page overview Displaying the T-DAC 2616RC web administration pagesHome page window panes Flash Configuring the default gatewayExample Configuring the system clocking parametersSystem Clocking Configuration page, example For Clock Reference select secondary2 or slave3 DS0 Mapping Overview window Configuring the DS0 mappingExamples for configuring static connections Accessing the Line Interface Settings Configuring line settings and signaling for E1T1/E1 Link Activity Ports 1 4 Configuring the E1 line interface settingsFrom the Line Build Out pull-down menu select e1pulse1 E1 Alarms Present indicator Configuring line settings and signaling for T1Line Type pull-down menu with dsx1ESF2 selected Configuring the T1 line settingsFrom the Line Build Out pull-down menu select t1pulse0dB1 Alarm Card Information window Enabling/disabling the alarm cardBacking up your configuration parameters Saving your configurationIMPORT/EXPORT Backing up the configuration store in flash memory Completing the installation Configuring the T-DAC for operation Operation and shutdown De-activating the Model 2616RC Activating the Model 2616RCTroubleshooting and maintenance Cited in De-activating the Model 2616RC on Power Fault analysisSystem DSX1 payload loop dsx1PayloadLoop T1/E1 port test modesLine Loop DSX1 line loop dsxLineLoopMaintenance Periodic maintenanceExporting the current Model 2616RC configuration CalibrationMaintenance Troubleshooting and maintenance Removing the defective Model 2616RC Importing a saved configuration Installing the replacement Model 2616RCCompleting the installation Contacting Patton for assistance Out-of-warranty service Warranty coverageContact information Returns for creditRMA numbers Return for credit policyShipping instructions EMC Appendix a Compliance informationCompliance SafetyRadio and TV Interference Industry Canada NoticeCE Declaration of Conformity FCC Part 68 Acta StatementAuthorized European Representative Introduction Not Used Introduction
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