Polycom 6000 manual Recent Calls, Call Detail Report CDR, 10-5

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Administrator’s Guide for Polycom QDX 6000 Systems

Recent Calls

When the Call Detail Report setting is enabled, Recent Calls shows a list of up to 99 calls made by the system. It includes the following information:

∙Site name or number

∙Date and time

∙Call in or out

The Recent Calls list shows incoming and outgoing calls that connect, as well as outgoing calls that do not connect.

If Do Not Disturb has been enabled, any incoming calls attempted by other sites will not be listed.

The home screen can be configured to include Recent Calls. For more information about including the Recent Calls list on the home screen, see Customizing the Home Screen.

To view the Recent Calls screen:

Go to System > Admin Settings > Network > Recent Calls.

You can see more details about any call by highlighting an entry and

pressing Help on the remote. Information includes the far site’s number and name, and the type, speed (bandwidth), and duration of the call.

If you need even more detail about calls, you can view or download the Call Detail Report (CDR) from the Polycom QDX 6000 Web interface.

Call Detail Report (CDR)

When enabled, the Call Detail Report (CDR) provides the system’s call history. You can view the CDR from the Polycom QDX 6000 web interface.

Every call that connects is added to the CDR, whether it is a call that you make or that you receive. If a call does not connect, the report shows the reason.

The CDR does not include incoming calls that the Polycom QDX 6000 system does not answer, so if calls were missed while Do Not Disturb was enabled, details will not be included in the CDR.

To view and download the CDR via the Polycom QDX 6000 web interface:

1On a PC, open a web browser.

2In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 Web interface.

3If prompted, enter admin as the user name, and enter the admin password.

4Click Utilities > Call Detail Report to view the details of the file.

5Click Save and then specify a location on your computer to save the file.

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Contents Administrator’s Guide for Polycom QDX 6000 Systems Patent Information Trademark InformationAbout This Guide Contents Managing Directories with the Polycom QDX 6000 Web Interface Iii Contents Positioning the System Setting Up Your System HardwareIntroducing the Polycom QDX System Indicator Light System Status Powering On and OffConfiguring with the Setup Wizard Administrator’s Guide for Polycom QDX 6000 Systems Configure these settings on the LAN Properties screen Connecting to the LANConfiguring LAN Properties Go to System Admin Settings LAN PropertiesSelect and configure these settings Go to System Admin Settings Network IP H.323 Settings Configuring IP SettingsSpecifying H.323 Settings Configuring the System to Use a GatekeeperGatekeeper IP Specifying Quality of ServiceGo to System Admin Settings Network IP Quality of Service Setting Description Use GatekeeperGo to System Admin Settings Network IP Firewall Configuring the System for Use with a Firewall or NATConfigure these settings on the Quality of Service screen Select and configure these settings on the Bandwidth screenConfigure these settings in the Firewall screen Configure these settings on the Call Preference screen Configuring Call PreferencesGo to System Admin Settings Network Call Preference Receiving calls This field Monitors and Cameras Configuring Monitor SettingsGo to System Admin Settings Monitors Video Output Number Connector Output FormatsConfigure these settings on the Monitors screen Adjusting Screen Layout Effect Example Layout FeatureAuto Go to System Diagnostics VideoSelect this To set the PIP… Setting Specifying, Showing and Turning Off the PIPPreventing Monitor Burn-In Connecting CamerasVideo Input Number Main camera Connector Power ControlConfigure these settings on the Cameras screen Configuring Camera Settings and Video Quality OptionsGo to System Admin Settings Cameras Specifies the aspect ratio used by the Polycom Configuring Advanced Polycom EagleEye Camera SettingsGo to Admin Settings Cameras Specifies the communication protocol for the cameraSelect a value for White Balance Configuring Camera PresetsPress Preset Press and hold a number to store the preset positionMonitors and Cameras To view your near-site presets Polycom Microphone Lights Audio inputs Connector Acceptable Input SourceMicrophones and Speakers MicrophonesGo to System Diagnostics Audio Speaker Test Configuring Audio SettingsSetting the Speaker Volume Go to System Admin Settings Audio Audio SettingsAudio meter  Go to System Diagnostics Audio Audio MeterConfiguring Content Display with People+Content IP Content and CaptionsSharing content Configuring Content SharingGo to System Utilities Meeting Caption Configuring CaptionsConfiguring Meeting Captions Configure these settings on the Meeting Caption screenGo to System Utilities Rolling Caption Configuring Rolling CaptionsConfigure these settings on the Rolling Caption screen Calling and Answering Configuring Call SettingsConfigure these settings on the Call Settings screen Go to Admin Settings General Settings System Settings Configuring Directory SettingsConfigure these settings on the Directory screen Go to Utilities Import/Export Directory Configuring the Global DirectoryConfigure these settings on the Remote Control screen Configuring Remote Control BehaviorSystem Location and Appearance Setting Date, Time, and LanguageGo to System Admin Settings General Settings Language Go to System Admin Settings General Settings Date and TimeScreen Design Setting Display Time in Call DescriptionCustomizing the Home Screen User TypeConfigure these settings on the Home Screen Settings screen Adding Marquee Text Displaying Speed Dial SitesClick Utilities Screen Saver and enter Screen SaversAdding Screen Saver Text Adding a Screen Saver Logo Security Configuring Security OptionsGo to System Admin Settings General Settings Security Configure these settings on the Security screenSetting the Room and Remote Access Passwords ∙ Keypad Audio Confirmation Managing User Access to Settings and FeaturesGo to System Diagnostics Reset System Select Reset System∙ Far Site Name Display Time ∙ Allow Video Display on Web Configuring Security ModePoints to note about Security Mode Enabling AES Encryption Managing the System Remotely Using the Polycom QDX 6000 Web InterfaceAccessing the Polycom QDX 6000 Web Interface Go to Utilities Web Director Go to Utilities Profile Center Go to Diagnostics Send a MessageSending a Message Snmp Setting Up SnmpSystem Status Statistics and DiagnosticsAccessing the Diagnostics Screens  Go to System Diagnostics10-2 Diagnostic Screen DescriptionCall statistics 10-3 NetworkVideo 10-4 Reset SystemAudio 10-5  Go to System Admin Settings Network Recent CallsRecent Calls Call Detail Report CDRData Description Information in the CDRFollowing table describes the data fields in the CDR 10-610-7 Viewing System Logs Click Diagnostics System Log View LogsSystem Logs Call Detail Report ArchivesDownloading System Logs System Log SettingsClick Diagnostics System Log Download Logs Click Diagnostics System Log System Log Settings11-1 TroubleshootingEnabling Basic Mode Placing a Test CallProblem Corrective Action General TroubleshootingPower and Start-up Symptom11-3 Symptom Problem Corrective ActionControls 11-4 Access to Screens and SystemsClick Admin Settings General Settings Home Screen Settings Settings General Settings SecurityCall Preference and select Go to System Admin Settings NetworkCalling 11-511-6 DisplaysCall Statistics screen to verify Symptom ProblemCameras 11-711-8 Go to System Admin Settings CamerasUnder System Diagnostics Audio. You should Audio11-9 Video Quality 11-1011-11 Error IndicationsGo to System Admin Settings LAN Go to System Admin Settings Network IP12-1 System Back Panel View and CablesSystem Back Panel View Input or OutputPart Number System Cables12-2 Cable DescriptionLogo File Requirements Logo CustomizationCustomizable Logos Software Needed13-2 Creating a Customized Software Update PackageUploading Your Customized Software Update Package 13-3 14-1 Upgrading System SoftwareUpgrading System Software by PC Get Endpoint Information14-2 Rescue Mode15-1 Important SafeguardsElectrical Specifications Regulatory Notices15-2 Warranty InformationRegulatory Notices 15-315-4 15-5
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6000 specifications

The Polycom 6000, officially known as the Polycom RealPresence Group 6000, is an advanced video conferencing solution designed to facilitate seamless communication in various business environments. This high-definition system is specifically engineered for medium to large conference rooms, providing a superior collaboration experience for teams and organizations.

One of the standout features of the Polycom 6000 is its outstanding video quality. The system supports 1080p resolution at 60 frames per second, ensuring that every detail is crystal clear. This is crucial for effective communication, as it allows participants to see facial expressions and body language, which are essential for meaningful interaction. Coupled with Polycom's advanced video technology, the system can adapt to varying network conditions, ensuring that the video remains smooth and stable even in less than ideal circumstances.

Another significant characteristic of the Polycom 6000 is its interoperability. It seamlessly integrates with a range of other video conferencing solutions, including those from competitor brands. This flexibility allows businesses to connect with partners and clients who may not use the same technology, enhancing collaboration across different platforms. The system also supports standards-based protocols, making it a versatile choice for organizations looking to future-proof their communications.

Audio quality is equally impressive, as the Polycom 6000 features Polycom’s Acoustic Clarity technology. This technology provides full-duplex audio, ensuring that users can listen and speak simultaneously without interruptions or echoes. The system is equipped with directional microphones that capture sound clearly from every corner of the conference room, making it ideal for group discussions.

The Polycom 6000 also boasts advanced content sharing capabilities. Users can easily present documents, slides, and videos during meetings through the system's intuitive interface. With the support for wireless content sharing, participants can connect their devices without any cumbersome cables, making the overall meeting experience more fluid and engaging.

Security is a top priority for any modern communication tool, and the Polycom 6000 delivers robust security features. It includes encryption protocols to ensure that conversations remain confidential and secure from potential threats.

In conclusion, the Polycom 6000 is a powerful video conferencing solution characterized by exceptional video and audio quality, interoperability, advanced content sharing capabilities, and strong security protocols. It is a worthy investment for any organization seeking to enhance its communication and collaboration efforts.
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