Polycom 6000 manual Controls, 11-3, Symptom Problem Corrective Action

Page 66

Administrator’s Guide for Polycom QDX 6000 Systems

Controls

Symptom

Problem

Corrective Action

The system does not respond to the remote control.

No, low, or dead batteries in

Install three AAA batteries in the remote control.

the remote control.

 

 

 

The batteries are installed

Insert the batteries in the correct +/- position.

incorrectly in the remote

 

control.

 

 

 

The room lights operate in

Turn off the lights in the room and try the remote

the 38 Khz range and

control again.

interfere with the remote

 

control signals.

 

 

 

The infrared sensor is not

To check the remote control: Point the remote control

receiving signals from the

directly at the system or camera and press a button. If

remote control.

the light on the system flashes, the remote control

 

works properly.

 

Make sure you are pointing the remote control at the

 

infrared sensor on the front of the system or the

 

camera.

 

 

The external infrared

Check the connections between the rear panel, cable

sensor is not operating

adapter, and infrared sensor cable.

properly.

 

 

 

11-3

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Contents Administrator’s Guide for Polycom QDX 6000 Systems Trademark Information Patent InformationAbout This Guide Contents Managing Directories with the Polycom QDX 6000 Web Interface Iii Contents Setting Up Your System Hardware Introducing the Polycom QDX SystemPositioning the System Powering On and Off Configuring with the Setup WizardIndicator Light System Status Administrator’s Guide for Polycom QDX 6000 Systems Go to System Admin Settings LAN Properties Connecting to the LANConfiguring LAN Properties Configure these settings on the LAN Properties screenSelect and configure these settings Configuring the System to Use a Gatekeeper Configuring IP SettingsSpecifying H.323 Settings Go to System Admin Settings Network IP H.323 SettingsSetting Description Use Gatekeeper Specifying Quality of ServiceGo to System Admin Settings Network IP Quality of Service Gatekeeper IPSelect and configure these settings on the Bandwidth screen Configuring the System for Use with a Firewall or NATConfigure these settings on the Quality of Service screen Go to System Admin Settings Network IP FirewallConfigure these settings in the Firewall screen Configuring Call Preferences Go to System Admin Settings Network Call PreferenceConfigure these settings on the Call Preference screen Receiving calls This field Video Output Number Connector Output Formats Configuring Monitor SettingsGo to System Admin Settings Monitors Monitors and CamerasConfigure these settings on the Monitors screen Adjusting Screen Layout Layout Feature Effect ExampleSpecifying, Showing and Turning Off the PIP Go to System Diagnostics VideoSelect this To set the PIP… Setting AutoPower Control Connecting CamerasVideo Input Number Main camera Connector Preventing Monitor Burn-InConfiguring Camera Settings and Video Quality Options Go to System Admin Settings CamerasConfigure these settings on the Cameras screen Specifies the communication protocol for the camera Configuring Advanced Polycom EagleEye Camera SettingsGo to Admin Settings Cameras Specifies the aspect ratio used by the PolycomPress and hold a number to store the preset position Configuring Camera PresetsPress Preset Select a value for White BalanceMonitors and Cameras To view your near-site presets Microphones Audio inputs Connector Acceptable Input SourceMicrophones and Speakers Polycom Microphone LightsGo to System Admin Settings Audio Audio Settings Configuring Audio SettingsSetting the Speaker Volume Go to System Diagnostics Audio Speaker Test Go to System Diagnostics Audio Audio Meter Audio meterConfiguring Content Sharing Content and CaptionsSharing content Configuring Content Display with People+Content IPConfigure these settings on the Meeting Caption screen Configuring CaptionsConfiguring Meeting Captions Go to System Utilities Meeting CaptionConfiguring Rolling Captions Configure these settings on the Rolling Caption screenGo to System Utilities Rolling Caption Configuring Call Settings Configure these settings on the Call Settings screenCalling and Answering Configuring Directory Settings Configure these settings on the Directory screenGo to Admin Settings General Settings System Settings Configuring the Global Directory Go to Utilities Import/Export DirectoryConfiguring Remote Control Behavior Configure these settings on the Remote Control screenGo to System Admin Settings General Settings Date and Time Setting Date, Time, and LanguageGo to System Admin Settings General Settings Language System Location and AppearanceUser Type Setting Display Time in Call DescriptionCustomizing the Home Screen Screen DesignConfigure these settings on the Home Screen Settings screen Displaying Speed Dial Sites Adding Marquee TextScreen Savers Adding Screen Saver TextClick Utilities Screen Saver and enter Adding a Screen Saver Logo Configure these settings on the Security screen Configuring Security OptionsGo to System Admin Settings General Settings Security SecuritySetting the Room and Remote Access Passwords Select Reset System Managing User Access to Settings and FeaturesGo to System Diagnostics Reset System ∙ Keypad Audio ConfirmationConfiguring Security Mode Points to note about Security Mode∙ Far Site Name Display Time ∙ Allow Video Display on Web Enabling AES Encryption Using the Polycom QDX 6000 Web Interface Accessing the Polycom QDX 6000 Web InterfaceManaging the System Remotely Go to Utilities Web Director Go to Diagnostics Send a Message Sending a MessageGo to Utilities Profile Center Setting Up Snmp Snmp Go to System Diagnostics Statistics and DiagnosticsAccessing the Diagnostics Screens System StatusDiagnostic Screen Description Call statistics10-2 Network Video10-3 Reset System Audio10-4 Call Detail Report CDR  Go to System Admin Settings Network Recent CallsRecent Calls 10-510-6 Information in the CDRFollowing table describes the data fields in the CDR Data Description10-7 Call Detail Report Archives Click Diagnostics System Log View LogsSystem Logs Viewing System LogsClick Diagnostics System Log System Log Settings System Log SettingsClick Diagnostics System Log Download Logs Downloading System LogsPlacing a Test Call TroubleshootingEnabling Basic Mode 11-1Symptom General TroubleshootingPower and Start-up Problem Corrective ActionSymptom Problem Corrective Action Controls11-3 Settings General Settings Security Access to Screens and SystemsClick Admin Settings General Settings Home Screen Settings 11-411-5 Go to System Admin Settings NetworkCalling Call Preference and selectDisplays 11-611-7 Symptom ProblemCameras Call Statistics screen to verifyAudio Go to System Admin Settings CamerasUnder System Diagnostics Audio. You should 11-811-9 11-10 Video QualityGo to System Admin Settings Network IP Error IndicationsGo to System Admin Settings LAN 11-11Input or Output System Back Panel View and CablesSystem Back Panel View 12-1Cable Description System Cables12-2 Part NumberSoftware Needed Logo CustomizationCustomizable Logos Logo File RequirementsCreating a Customized Software Update Package Uploading Your Customized Software Update Package13-2 13-3 Get Endpoint Information Upgrading System SoftwareUpgrading System Software by PC 14-1Rescue Mode 14-2Regulatory Notices Important SafeguardsElectrical Specifications 15-1Warranty Information 15-215-3 Regulatory Notices15-4 15-5
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6000 specifications

The Polycom 6000, officially known as the Polycom RealPresence Group 6000, is an advanced video conferencing solution designed to facilitate seamless communication in various business environments. This high-definition system is specifically engineered for medium to large conference rooms, providing a superior collaboration experience for teams and organizations.

One of the standout features of the Polycom 6000 is its outstanding video quality. The system supports 1080p resolution at 60 frames per second, ensuring that every detail is crystal clear. This is crucial for effective communication, as it allows participants to see facial expressions and body language, which are essential for meaningful interaction. Coupled with Polycom's advanced video technology, the system can adapt to varying network conditions, ensuring that the video remains smooth and stable even in less than ideal circumstances.

Another significant characteristic of the Polycom 6000 is its interoperability. It seamlessly integrates with a range of other video conferencing solutions, including those from competitor brands. This flexibility allows businesses to connect with partners and clients who may not use the same technology, enhancing collaboration across different platforms. The system also supports standards-based protocols, making it a versatile choice for organizations looking to future-proof their communications.

Audio quality is equally impressive, as the Polycom 6000 features Polycom’s Acoustic Clarity technology. This technology provides full-duplex audio, ensuring that users can listen and speak simultaneously without interruptions or echoes. The system is equipped with directional microphones that capture sound clearly from every corner of the conference room, making it ideal for group discussions.

The Polycom 6000 also boasts advanced content sharing capabilities. Users can easily present documents, slides, and videos during meetings through the system's intuitive interface. With the support for wireless content sharing, participants can connect their devices without any cumbersome cables, making the overall meeting experience more fluid and engaging.

Security is a top priority for any modern communication tool, and the Polycom 6000 delivers robust security features. It includes encryption protocols to ensure that conversations remain confidential and secure from potential threats.

In conclusion, the Polycom 6000 is a powerful video conferencing solution characterized by exceptional video and audio quality, interoperability, advanced content sharing capabilities, and strong security protocols. It is a worthy investment for any organization seeking to enhance its communication and collaboration efforts.