Polycom 6000 manual Access to Screens and Systems, 11-4, Settings General Settings Security

Troubleshooting

Access to Screens and Systems

Symptom		Problem	Corrective Action
Cannot navigate to		The home screen is not	Press the	Help button on the remote
Admin screens —		configured to display the System
System button is not	button.		and select System at the end of the help
displayed.			message, or access the system remotely
			using the Polycom QDX 6000 Web
			interface, Telnet or SNMP.
			From the Polycom QDX 6000 Web
			interface, you can add the System button
			back to the home screen.
			1) Click Admin Settings > General
			Settings > Home Screen Settings and
			select System.
			2) Click Update to make the change take
			effect.
Cannot navigate to		The system administrator has set	Enter the password
Admin screens		a password, or the default	The default password is the system’s serial
without a password.		password was not deleted.	number.
Cannot access the		The system does not allow	On the system, go to System > Admin
system remotely.		remote access.	Settings > General Settings > Security >
			and enable access.
		The system or your computer is	Check the LAN cable to the LAN port on the
		not connected to the LAN.	rear of the system.
			Check the LAN cable to your computer.
		The LAN cable to the system or to	Replace the appropriate LAN cable.
		your computer is bad.	To verify this, check the lights on the
			system. There should be a steady green
			light indicating a connection to the LAN, and
			a flashing orange light indicating LAN traffic
			if the cable is good.
		DHCP Client is ON and no DHCP	Contact your network administrator.
		server is available.
		There is a firewall between your	Contact your network administrator.
		computer and your system.
		Your computer is on a different	Place your computer and system on the
		network and there is not	same subnet. If this corrects the problem,
		connectivity between the	check your router configuration. If it does
		networks.	not, contact your network service provider.
		The system is in Security Mode,	Use secure modes of access. For more
		which requires secure access.	information, refer to Configuring Security
			Mode.
Cannot manage the		You have not entered the correct	Enter the correct user name and remote
system remotely.		password.	access password.
			Note: For Web access, the user name is
			admin, and the default password is the
			unit’s serial number.
		Too many managers are logged	Only five system managers are allowed at
		into the system.	any one time. To log everyone out, restart
			your system.

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