11-9

Administrator’s Guide for Polycom QDX 6000 Systems

Symptom

Problem

Corrective Action

	The system’s audio outputs are	Check the system’s audio connections to the
	not connected properly.	monitor, or to the external audio system if one is
		connected.
		Verify that the system is connected to the correct
		audio connectors on the monitor.

The people at the	The people at your site are too	Move closer to the microphone.
far site cannot	far from the microphone.
hear you.
	Your system’s microphone is	Check your system for one or more of these mute
	muted.	indications:
		 Near site mute icon on the screen.
		 Polycom microphones: Microphone mute light is
		red.
		To unmute the system, press the Mute button on
		the remote control or keypad.

	No power to near site	Mute the microphone. If the light remains off, there
	microphone.	is no power to the microphone.
		Check that the microphone cable is properly
		seated.
		Replace the microphone cable if the people at the
		far site still cannot hear you.

	Your system’s microphone is	Check to be sure the microphone is installed
	not connected, or is connected	correctly.
	incorrectly.	Check the Polycom Mic or Line Input meter on the
		Audio Meter screen under System > Diagnostics
		> Audio to determine whether your system is
		sending audio.

	Your system’s microphone	Contact your reseller.
	does not work.

Not enough	The people at the far site are	Ask the people at the far site to move closer to the
volume during a	too far from the microphone.	microphone.
call.
	The volume is set too low on	Turn up the volume using the remote control or
	the system.	keypad.

	The volume is set too low on	Turn up the volume on your monitor or external
	the monitor.	audio system.

Sound effects	The sound effect volume is not	Adjust the sound effect volume on the Audio
such as the	set at desired level.	Settings screen. If you do not want to hear sound
incoming call ring		effects, set the volume to 0.
are too loud or
too soft.

You can hear	The far-site microphone is too	At the far site, make sure the microphone is placed
yourself on your	close to the system's audio	away from the system’s audio speaker.
system’s monitor	speaker. (Far-site systems with
or	separate microphones only).
external audio
external audio	The far site audio volume may	Turn down the audio volume at the far site.
system.	The far site audio volume may	Turn down the audio volume at the far site.
	be too loud.

	The monitor or external audio	Verify that all equipment is connected correctly
	system is connected to the	according to the manufacturer’s instructions and
	VCR audio output.	the system setting up guide you received with the
		system.

6000 specifications

The Polycom 6000, officially known as the Polycom RealPresence Group 6000, is an advanced video conferencing solution designed to facilitate seamless communication in various business environments. This high-definition system is specifically engineered for medium to large conference rooms, providing a superior collaboration experience for teams and organizations.

One of the standout features of the Polycom 6000 is its outstanding video quality. The system supports 1080p resolution at 60 frames per second, ensuring that every detail is crystal clear. This is crucial for effective communication, as it allows participants to see facial expressions and body language, which are essential for meaningful interaction. Coupled with Polycom's advanced video technology, the system can adapt to varying network conditions, ensuring that the video remains smooth and stable even in less than ideal circumstances.

Another significant characteristic of the Polycom 6000 is its interoperability. It seamlessly integrates with a range of other video conferencing solutions, including those from competitor brands. This flexibility allows businesses to connect with partners and clients who may not use the same technology, enhancing collaboration across different platforms. The system also supports standards-based protocols, making it a versatile choice for organizations looking to future-proof their communications.

Audio quality is equally impressive, as the Polycom 6000 features Polycom’s Acoustic Clarity technology. This technology provides full-duplex audio, ensuring that users can listen and speak simultaneously without interruptions or echoes. The system is equipped with directional microphones that capture sound clearly from every corner of the conference room, making it ideal for group discussions.

The Polycom 6000 also boasts advanced content sharing capabilities. Users can easily present documents, slides, and videos during meetings through the system's intuitive interface. With the support for wireless content sharing, participants can connect their devices without any cumbersome cables, making the overall meeting experience more fluid and engaging.

Security is a top priority for any modern communication tool, and the Polycom 6000 delivers robust security features. It includes encryption protocols to ensure that conversations remain confidential and secure from potential threats.

In conclusion, the Polycom 6000 is a powerful video conferencing solution characterized by exceptional video and audio quality, interoperability, advanced content sharing capabilities, and strong security protocols. It is a worthy investment for any organization seeking to enhance its communication and collaboration efforts.