Polycom 6000 manual Cameras, 11-7, Call Statistics screen to verify, Symptom Problem

Page 70

Administrator’s Guide for Polycom QDX 6000 Systems

Symptom

Problem

Corrective Action

Video from your site is too

Lighting at your site has

Pan the camera. It adjusts for the lighting

dark or too light in the PIP.

changed within the past few

whenever it is moved.

 

minutes.

 

 

 

During calls, the camera adjusts

 

 

 

for the lighting at five-minute

 

 

 

intervals.

 

 

 

 

 

Edges of picture are cut

Graphics from the far site are

Use a VGA monitor to display graphics.

off when viewing graphics.

displayed on an NTSC monitor.

 

 

 

 

 

Call participants cannot

The VCR or DVD is not selected.

Select the VCR (Camera 3):

see or hear what is being

 

Press

Camera, then press 3.

played on the VCR or

 

DVD.

 

 

 

The VCR or DVD is not set up

Refer to the manufacturer’s instructions

 

 

correctly.

to set up the VCR or DVD correctly.

 

 

 

Picture is slow or jerky.

The system is receiving video

A background with less motion provides a

 

that includes a large amount of

better, smoother video picture.

 

motion.

 

 

 

 

 

 

Too many network line

Try the call again, possibly at a lower

 

transmission errors. Check the

network speed.

 

error count on the Diagnostics

 

 

 

> Call Statistics screen to verify

 

 

 

this.

 

 

 

 

 

Blue screen in the PIP

The VCR input is selected and

Select a different camera or play a tape

window.

the VCR is not running. Most

on the VCR.

 

VCRs generate a blue screen

 

 

 

when the tape is not playing.

 

 

 

 

 

 

The camera selection is

Select the appropriate camera:

 

incorrect.

Press

Camera on the remote, then

 

 

 

 

press the number of the camera you wish

 

 

to use.

 

 

 

 

 

No video input.

Check that there is a video source

 

 

connected to the selected input.

 

 

 

 

Main camera is not working and

Restart the Polycom QDX 6000 system.

 

Polycom QDX 6000 system

 

 

 

displays camera alert.

 

 

 

 

 

PIP goes out of focus

The camera is pointing at an

Point the camera to an area with limited

when there is no motion

area with no contrasting

objects, at different distances, which are

for several minutes.

features.

moving.

 

 

To focus properly, the camera

 

 

 

must be able to detect an edge.

 

 

 

 

 

 

Cameras

 

Symptom

 

Problem

 

 

 

 

 

 

 

Camera does not

 

You are attempting to move a

 

 

 

 

 

pan or tilt.

 

camera that does not have

 

 

 

 

pan/tilt/zoom capabilities.

 

 

 

 

 

 

Corrective Action

Make sure you have selected a pan/tilt/zoom camera.

11-7

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Contents Administrator’s Guide for Polycom QDX 6000 Systems Trademark Information Patent InformationAbout This Guide Contents Managing Directories with the Polycom QDX 6000 Web Interface Iii Contents Introducing the Polycom QDX System Setting Up Your System HardwarePositioning the System Configuring with the Setup Wizard Powering On and OffIndicator Light System Status Administrator’s Guide for Polycom QDX 6000 Systems Go to System Admin Settings LAN Properties Connecting to the LANConfiguring LAN Properties Configure these settings on the LAN Properties screenSelect and configure these settings Configuring the System to Use a Gatekeeper Configuring IP SettingsSpecifying H.323 Settings Go to System Admin Settings Network IP H.323 SettingsSetting Description Use Gatekeeper Specifying Quality of ServiceGo to System Admin Settings Network IP Quality of Service Gatekeeper IPSelect and configure these settings on the Bandwidth screen Configuring the System for Use with a Firewall or NATConfigure these settings on the Quality of Service screen Go to System Admin Settings Network IP FirewallConfigure these settings in the Firewall screen Go to System Admin Settings Network Call Preference Configuring Call PreferencesConfigure these settings on the Call Preference screen Receiving calls This field Video Output Number Connector Output Formats Configuring Monitor SettingsGo to System Admin Settings Monitors Monitors and CamerasConfigure these settings on the Monitors screen Adjusting Screen Layout Layout Feature Effect ExampleSpecifying, Showing and Turning Off the PIP Go to System Diagnostics VideoSelect this To set the PIP… Setting AutoPower Control Connecting CamerasVideo Input Number Main camera Connector Preventing Monitor Burn-InGo to System Admin Settings Cameras Configuring Camera Settings and Video Quality OptionsConfigure these settings on the Cameras screen Specifies the communication protocol for the camera Configuring Advanced Polycom EagleEye Camera SettingsGo to Admin Settings Cameras Specifies the aspect ratio used by the PolycomPress and hold a number to store the preset position Configuring Camera PresetsPress Preset Select a value for White BalanceMonitors and Cameras To view your near-site presets Microphones Audio inputs Connector Acceptable Input SourceMicrophones and Speakers Polycom Microphone LightsGo to System Admin Settings Audio Audio Settings Configuring Audio SettingsSetting the Speaker Volume Go to System Diagnostics Audio Speaker Test Go to System Diagnostics Audio Audio Meter Audio meterConfiguring Content Sharing Content and CaptionsSharing content Configuring Content Display with People+Content IPConfigure these settings on the Meeting Caption screen Configuring CaptionsConfiguring Meeting Captions Go to System Utilities Meeting CaptionConfigure these settings on the Rolling Caption screen Configuring Rolling CaptionsGo to System Utilities Rolling Caption Configure these settings on the Call Settings screen Configuring Call SettingsCalling and Answering Configure these settings on the Directory screen Configuring Directory SettingsGo to Admin Settings General Settings System Settings Configuring the Global Directory Go to Utilities Import/Export DirectoryConfiguring Remote Control Behavior Configure these settings on the Remote Control screenGo to System Admin Settings General Settings Date and Time Setting Date, Time, and LanguageGo to System Admin Settings General Settings Language System Location and AppearanceUser Type Setting Display Time in Call DescriptionCustomizing the Home Screen Screen DesignConfigure these settings on the Home Screen Settings screen Displaying Speed Dial Sites Adding Marquee TextAdding Screen Saver Text Screen SaversClick Utilities Screen Saver and enter Adding a Screen Saver Logo Configure these settings on the Security screen Configuring Security OptionsGo to System Admin Settings General Settings Security SecuritySetting the Room and Remote Access Passwords Select Reset System Managing User Access to Settings and FeaturesGo to System Diagnostics Reset System ∙ Keypad Audio ConfirmationPoints to note about Security Mode Configuring Security Mode∙ Far Site Name Display Time ∙ Allow Video Display on Web Enabling AES Encryption Accessing the Polycom QDX 6000 Web Interface Using the Polycom QDX 6000 Web InterfaceManaging the System Remotely Go to Utilities Web Director Sending a Message Go to Diagnostics Send a MessageGo to Utilities Profile Center Setting Up Snmp Snmp Go to System Diagnostics Statistics and DiagnosticsAccessing the Diagnostics Screens System StatusCall statistics Diagnostic Screen Description10-2 Video Network10-3 Audio Reset System10-4 Call Detail Report CDR  Go to System Admin Settings Network Recent CallsRecent Calls 10-510-6 Information in the CDRFollowing table describes the data fields in the CDR Data Description10-7 Call Detail Report Archives Click Diagnostics System Log View LogsSystem Logs Viewing System LogsClick Diagnostics System Log System Log Settings System Log SettingsClick Diagnostics System Log Download Logs Downloading System LogsPlacing a Test Call TroubleshootingEnabling Basic Mode 11-1Symptom General TroubleshootingPower and Start-up Problem Corrective ActionControls Symptom Problem Corrective Action11-3 Settings General Settings Security Access to Screens and SystemsClick Admin Settings General Settings Home Screen Settings 11-411-5 Go to System Admin Settings NetworkCalling Call Preference and selectDisplays 11-611-7 Symptom ProblemCameras Call Statistics screen to verifyAudio Go to System Admin Settings CamerasUnder System Diagnostics Audio. You should 11-811-9 11-10 Video QualityGo to System Admin Settings Network IP Error IndicationsGo to System Admin Settings LAN 11-11Input or Output System Back Panel View and CablesSystem Back Panel View 12-1Cable Description System Cables12-2 Part NumberSoftware Needed Logo CustomizationCustomizable Logos Logo File RequirementsUploading Your Customized Software Update Package Creating a Customized Software Update Package13-2 13-3 Get Endpoint Information Upgrading System SoftwareUpgrading System Software by PC 14-1Rescue Mode 14-2Regulatory Notices Important SafeguardsElectrical Specifications 15-1Warranty Information 15-215-3 Regulatory Notices15-4 15-5
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6000 specifications

The Polycom 6000, officially known as the Polycom RealPresence Group 6000, is an advanced video conferencing solution designed to facilitate seamless communication in various business environments. This high-definition system is specifically engineered for medium to large conference rooms, providing a superior collaboration experience for teams and organizations.

One of the standout features of the Polycom 6000 is its outstanding video quality. The system supports 1080p resolution at 60 frames per second, ensuring that every detail is crystal clear. This is crucial for effective communication, as it allows participants to see facial expressions and body language, which are essential for meaningful interaction. Coupled with Polycom's advanced video technology, the system can adapt to varying network conditions, ensuring that the video remains smooth and stable even in less than ideal circumstances.

Another significant characteristic of the Polycom 6000 is its interoperability. It seamlessly integrates with a range of other video conferencing solutions, including those from competitor brands. This flexibility allows businesses to connect with partners and clients who may not use the same technology, enhancing collaboration across different platforms. The system also supports standards-based protocols, making it a versatile choice for organizations looking to future-proof their communications.

Audio quality is equally impressive, as the Polycom 6000 features Polycom’s Acoustic Clarity technology. This technology provides full-duplex audio, ensuring that users can listen and speak simultaneously without interruptions or echoes. The system is equipped with directional microphones that capture sound clearly from every corner of the conference room, making it ideal for group discussions.

The Polycom 6000 also boasts advanced content sharing capabilities. Users can easily present documents, slides, and videos during meetings through the system's intuitive interface. With the support for wireless content sharing, participants can connect their devices without any cumbersome cables, making the overall meeting experience more fluid and engaging.

Security is a top priority for any modern communication tool, and the Polycom 6000 delivers robust security features. It includes encryption protocols to ensure that conversations remain confidential and secure from potential threats.

In conclusion, the Polycom 6000 is a powerful video conferencing solution characterized by exceptional video and audio quality, interoperability, advanced content sharing capabilities, and strong security protocols. It is a worthy investment for any organization seeking to enhance its communication and collaboration efforts.
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