Polycom 1 manual Statistics and Diagnostics, Diagnostic Screens

Page 119

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Statistics and Diagnostics

The Polycom HDX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance.

Diagnostic Screens

The following Diagnostics screens are available on the system and in the web interface.

Diagnostics

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

System Status

 

System Status

 

 

 

 

 

 

Call Summary

 

 

 

 

 

 

 

 

 

 

 

 

Call Statistics

 

Call Status

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Call Statistics

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Content Statistics

 

 

 

 

 

Call Summary

 

 

 

 

 

 

 

 

 

Network

Video

Audio

Reset System

Send a Message (web only)

System Log (web only)

Near End Loop

PING

Trace Route

V.35/RS-449/RS-350 Speaker Test

Audio Meter

View Logs Download Logs

View Logs

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Contents Administrator’s Guide for Polycom HDX Systems Trademark Information About This Guide Administrator’s Guide for Polycom HDX Systems Contents Microphones and Speakers Content and Closed CaptionsManaging the System Remotely Calling and AnsweringSecurity Control Devices Statistics and DiagnosticsTroubleshooting Contents Administrator’s Guide Polycom HDX Systems Introducing the Polycom HDX Systems Setting Up Your System HardwarePositioning the System Powering On and OffIndicator Light System Status Configuring with the Setup Wizard Getting the Network Ready Connecting to the LANNetworks LAN Status Lights Configuring LAN PropertiesGo to System Admin Settings LAN Properties Configure these settings on the LAN Properties screenSelect and configure these settings Configure these settings on the H.323 Settings screen Configuring IP SettingsGo to System Admin Settings Network IP H.323 Settings Use Setting Description Use GatekeeperGatekeeper IP Address164 Gateway calls Default H.323 Extension can be changed Specifying SIP Settings Configure these settings on the SIP Settings screen Go to System Admin Settings Network IP SIP SettingsConfigure these settings Go to System Admin Settings Network Call PreferenceEnable SIP Show My Offline Contacts Setting Description User NameGroup Name Display ContactsConfigure these settings on the Quality of Service screen Specifying Quality of ServiceGo to System Admin Settings Network IP Quality of Service Select and configure these settings on the Bandwidth screen Configuring the System for Use with a Firewall or NATConfigure these settings on the Firewall screen Go to System Admin Settings Network IP FirewallEnterprise Location B Service ProviderEnterprise Location a IP Network 35/RS-449/ RS-530 Connecting Polycom HDX Systems to Isdn or Other NetworksIf your network is You will need SerialPRI Network Interface Status Lights External PowerSupply If Using PRI Network Power source When the PRI network interface It meansSerial V.35/RS-449/RS-530 Network Interface Status Lights Configuring Isdn and Other Network Interface SettingsConfiguring the PRI Network Interface Go to System Admin Settings Network IsdnExternal CSU Setting Description Line SignalingSwitch Protocol Specifies the use of a bonding standard. Incoming bondedDialing Prefix Call-by-Call Setting Description Numbering PlanRestore Defaults InternationalGo to System Admin Settings Network V.35/RS-449/RS-530 Configuring the Serial V.35/RS-449/RS-530 Network InterfaceUse RTS Signal for Setting DescriptionDelayed DCD Setting Description Crypto ResyncConnecting to an Analog Phone Line Configure these settings on the Telephony screen Configuring TelephonyGo to System Admin Settings Network Telephony Configure these settings on the Call Preference screen Configuring Call PreferencesVideo Dialing Setting Description Preferred DialingMethod Call PreferenceDirectory screen, or Setting Description Isdn Video CallsSetting Description Preferred Speed 320Make sure the system is registered with a gatekeeper Configuring Dialing Order SettingsAdministrator’s Guide for Polycom HDX Systems Monitors and Cameras Connecting MonitorsVideo Output Number Connector Output Formats ContentConfigure these settings on the Monitors screen Configuring Monitor SettingsGo to System Admin Settings Monitors Monitors Select Configure these settings Setting Description Video Format Source RecordSpecifies the fourth monitor’s aspect ratio Using Dual Monitor Emulation Setting Description Multipoint Mode Configuring Multipoint Viewing ModesGo to System Admin Settings Monitors Multipoint Setup Configure this settingPoints to note about Discussion mode Set Output upon Screen Saver Activation to Black Go to System Diagnostics VideoPreventing Monitor Burn-In Connecting Cameras Configure these settings on the Cameras screen Configuring Camera Settings and Video Quality OptionsGo to System Admin Settings Cameras Camera Settings Select if you are using a regular camera Mode is set to Camera PTZ and Camera Control is set to Horizontal Position, Phase Select Horizontal Position or PhaseMotion will not be smooth. Choose this setting for Backlight Setting Description Far ControlPeople/Content Near CameraConfiguring Camera Presets Sending Video in High Definition Experiencing High-Definition Video ConferencingSet Video Format to Component YPbPr, DVI, or VGA Receiving and Displaying Video in High DefinitionSet to Microphone Connecting Audio InputConnecting Polycom Microphones Microphones and SpeakersPlacing Polycom Microphones to Send Stereo from Your Site Stereo using one microphone Stereo using two microphonesMicrophone Light Status Polycom Microphone LightsSending stereo Receiving stereo Connecting Audio OutputConnecting Speakers Placing Speakers to Play Stereo from Far SitesRight speaker Setting the Speaker VolumeGo to System Diagnostics Audio Speaker Test Left speakerConfigure these settings on the Audio Settings screen Configuring Audio SettingsGeneral Audio Settings Go to System Admin Settings Audio Audio SettingsSelect and enter these settings on the Audio Output screen Select and enter these settings on the Audio Input screenAudio Meters StereoSurround SettingsSelect and enter these settings on the VCR/DVD screen Select and enter these settings on the Audio Levels screenGo to System Admin Settings Audio Stereo Settings Settings for Non-Polycom Microphones Polycom HDX System Settings for a Polycom Vortex MixerPlaying a Videotape or DVD Content and Closed CaptionsConnecting VCR/DVDs Configuring VCR/DVD Player SettingsRecording a Call to Videotape or DVD ¾ Go to System Admin Settings Audio Audio SettingsEnable H.239 Connecting Computers to Polycom HDX SystemsConfiguring Content Sharing Configuring Content Display with People+Content IPTo install People+Content IP on a computer Setting Up the Room for People On Content Configuring People On ContentEnter the People On Content option key Configuring Closed CaptioningEnabling and Calibrating People On Content on the System Go to System Admin Settings General Settings OptionsVia a Dial-Up Connection to the Systems’ RS-232 Serial Port Via the System’s Serial RS-232 Port Go to Utilities Closed Caption Via the Web InterfaceVia a Telnet Session On a computer, open a command line interface Calling and Answering Configuring Call SettingsConfigure these settings on the Call Settings screen Setting the Call Answering Mode Enter the multipoint MP option key Configuring Multipoint CallingPoints to note about PathNavigator’s Conference on Demand Configure these settings on the Directory screen Configuring Directory SettingsGo to Admin Settings General Settings System Settings Go to Place a Call Directory Go to Utilities Import/Export DirectoryGo to Utilities Import/Export Directory Click PC HDX Directory Server. You can enter up to five addresses Configuring the Global DirectorySystem Location, Appearance, and Tones Setting Date, Time, and LocationGo to System Admin Settings General Settings Location Configure these settings on the Location screenSetting Description Date Format Select and configure these settings on the Time Zone screenAdvanced Users Infrequent Users Kiosk ModeCustomizing the Home Screen New UsersConfigure these settings on the Home Screen Settings screen Displaying Contacts on the Home Screen Adding Marquee Text Select a tone, as desired Setting Ring Tones and Alert TonesCustomizing Camera Names and Icons Click Utilities Screen Saver and enter Screen SaversAdding Screen Saver Text Adding a Screen Saver LogoChanging the Screen Saver Wait Time Administrator’s Guide for Polycom HDX Systems Security Screens that Require the Room Password for AccessConfigure these settings on the Security screen Configuring Security OptionsGo to System Admin Settings General Settings Security User Settings Setting Description Enable RemoteAccess Allow Access toSelect Reset System Setting the Room and Remote Access PasswordsGo to System Diagnostics Reset System To maintain this Security level You can allow users to Managing User Access to Settings and FeaturesPoints to note about Security Mode Configuring Security ModeEnabling AES Encryption Administrator’s Guide for Polycom HDX Systems Managing the System Remotely Using the Polycom HDX Web InterfaceAccessing the Polycom HDX Web Interface Tools Remote Monitoring Go to Utilities Web DirectorGo to Utilities Profile Center Managing System Profiles with the Polycom HDX Web InterfaceSending a Message Setting Up SnmpGo to Diagnostics Send a Message Click Download MIB and follow the onscreen instructions Configuring for Snmp ManagementGo to Admin Settings Global Services Snmp Downloading MIBsKeeping your Software Current Control Devices Configuring Remote Control BehaviorConfigure these settings on the Remote Control screen Configuring the Remote to Control a Recording Device Configuring the Remote Control Channel IDConnecting IR Sensors to Polycom HDX Systems Connecting Control and Accessibility EquipmentConnecting Touch-Panel Controls Polycom HDX 9004 provides two RS-232 serial ports Configuring RS-232 Serial Port SettingsGo to System Admin Settings General Settings Serial Ports Diagnostic Screens Statistics and DiagnosticsSystem Status ¾ Go to System DiagnosticsDiagnostic Screen Description DCD Call StatisticsInfo on Video NetworkAudio Reset SystemDiagnostic Tool Description Call Detail Report CDR ¾ Go to System Admin Settings Network Recent CallsRecent Calls Data Description Information in the CDRFollowing table describes the data fields in the CDR SIF Call Detail Report Archives System Log Click Diagnostics System Log Download LogsAdministrator’s Guide for Polycom HDX Systems Placing a Test Call TroubleshootingGeneral Troubleshooting Enabling Basic ModeSymptom Problem Corrective action Power and Start-upControls Go to Admin Settings General Settings SerialRS-232 Mode is set to Control Access to Screens and Systems Calling Use the Ping test System DiagnosticsMessage indicating network Codes on page C-4 Displays Go to System Admin Settings NetworkGo to System Admin Settings Network IP Firewall and ensure that NAT Configuration is OffCameras and select Backlight Compensation Admin Settings Monitors Monitors screenGo to System Admin Settings Monitors Otherwise, go to System Admin SettingsVCR/DVDs on Diagnostics CallSymptom Problem Corrective action Camera Settings Enable Far Control of Near Camera Go to System Admin Settings GeneralSettings Serial Port and verify that RS-232 Mode Go to System Admin Settings CamerasChange the Isdn Voice Algorithm selection aLaw Output using the Speaker Test under DiagnosticsGo to System Admin Settings Network Isdn Under System Diagnostics Audio . You shouldAudio Meter screen under System Diagnostics Go to System Admin Settings Audio AudioSettings. Select Enable Polycom Microphones if it VCR Far and Near Audio Or VCR Audio Out Always Settings Audio Settings screen Diagnostics Audio Speaker Test. If you do notAdmin Settings Audio Settings screen Canceller selection on the second System AdminPolycom Mic but no Audio Meter screenError Indications Restoring Configuration Using the Restore ButtonFactory Restore How to Contact Technical SupportAdministrator’s Guide for Polycom HDX Systems Polycom HDX 9004 Video Inputs and Outputs System Back Panel ViewsPolycom HDX 9004 Audio Inputs and Outputs Polycom HDX 9004 Network/Power Inputs and OutputsPort Function Port UsagePort Function Code Cause Description PathNavigator Errors and Q.850 Cause CodesPathNavigator Error Codes Following table lists PathNavigator error codesCode Cause Description PathNavigator Errors and Q.850 Cause Codes Code Cause Definition Cause CodesStatus Inquiry Equipment from providing the requested resource If this error occurs systematically, report it to your Isdn Brand Codes Codes for Remote Control Recording Device ButtonsDVD Player Codes Brand DVD Recorder CodesVCR Device Codes NEC ABS PVR Device CodesBrand Codes Multipoint Dialing Speeds Administrator’s Guide for Polycom HDX Systems Regulatory Notices Important SafeguardsLicense Restrictions Warranty InformationWarranty Information Part 68 FCC Rules Regulatory NoticesPart 15 FCC Rules Industry Canada IC Regulatory Notices Plug Acts as Disconnect Device Special Safety InstructionsInstallation Instructions Page Numerics IndexIndex-2 Index-3 Index-4 Index-5 Isdn Index-7 Index-8 Index-9 Index-10 Snmp Index-12 Index-13 Administrator’s Guide for Polycom HDX Systems Index-14
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1 specifications

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