Message indicating network

		Troubleshooting


Symptom	Problem	Corrective action

System displays a	This can occur if the system	Wait about three minutes and try the call again.
message indicating network	uses a PRI E1 network
congestion when placing an	interface module that is
ISDN call immediately after	connected to an Adtran
starting the system.	Atlas 800 Plus module.
	After power on, the Adtran
	module must complete
	channel restarts before the
	system can complete ISDN
	calls.

ISDN: Line Status icons do	The system is not	Check the ISDN line connections.
not go away so video calls	connected to an ISDN.
cannot be made.
cannot be made.	The ISDN number is	Check the ISDN numbers with your service provider.
	The ISDN number is	Check the ISDN numbers with your service provider.
	entered incorrectly.

	The ISDN line is	Check that your ISDN line is provisioned for
	provisioned incorrectly by	Voice/Data.
	the ISDN service provider.

	The system is in an	Power off the system, wait five seconds, and power
	unknown state.	on the system.

	The system was not able to	Select the Clear icon on the Auto Detect SPIDs
	auto-detect SPIDs, or the	page, and then select the Start icon to automatically
	SPID numbers are entered	detect the new SPIDs. Make sure your ISDN
	incorrectly.	numbers are entered correctly.
	Note: The AT&T	Check with your ISDN service provider and enter the
	point-to-point protocol does	SPIDs and switch protocol manually.
	not require SPIDs.	Note: The AT&T point-to-point protocol does not
		require SPIDs.

ISDN: When placing a call,	The call does not connect	Try the call again.
progress indicators do not	properly.
turn green.

12 - 7

1 specifications

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Symptom

1 specifications