Polycom 1 manual Status Inquiry

Page 161

PathNavigator Errors and Q.850 Cause Codes

Code

Cause

Definition

 

 

 

18

No user responding

The destination equipment does not respond to

 

 

the call, so the connection cannot be completed.

 

 

 

19

No answer from

The destination equipment did not complete the

 

user (user alerted)

connection within the prescribed time after

 

 

responding to the connection request. The

 

 

problem is at the remote end of the connection.

 

 

 

21

Call rejected

The destination equipment is capable of accepting

 

 

the call, but has rejected it for an unknown reason.

 

 

 

22

Number changed

The ISDN number used to set up the call is no

 

 

longer valid. (The diagnostic field of the message

 

 

may return an alternate address assigned to the

 

 

called equipment.)

 

 

 

26

Non-selected user

The destination is capable of accepting the call,

 

clearing

but did not assign it to the user.

 

 

 

27

Destination out of

A signaling message cannot be delivered because

 

order

the interface is not functioning correctly, and the

 

 

destination cannot be reached. This condition

 

 

might be temporary; for example, remote

 

 

equipment might be turned off.

 

 

 

28

Invalid number

Destination address was incomplete or presented

 

format

in an unrecognizable format, which prevented the

 

 

connection from being established.

 

 

 

29

Facility rejected

The network cannot provide the facility requested

 

 

by the user.

 

 

 

30

Response to

The equipment returns this message when it

 

STATUS INQUIRY

receives a STATUS INQUIRY message.

 

 

 

31

Normal, unspecified

A normal event has occurred with no standard

 

 

cause applying. No resulting action is required.

 

 

 

34

No circuit/channel

The call cannot be taken because no appropriate

 

available

channel is available to establish the connection.

 

 

 

38

Network out of order

A network problem prevented the call from

 

 

reaching its destination. Attempts to reconnect will

 

 

probably fail until the network problem is

 

 

corrected.

 

 

 

41

Temporary failure

A network error occurred. The problem will be

 

 

resolved shortly. Attempts to reconnect may

 

 

succeed.

 

 

 

42

Switching

The destination cannot be reached because the

 

equipment

network switching equipment is temporarily

 

congestion

overloaded.

 

 

 

C - 5

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Contents Administrator’s Guide for Polycom HDX Systems Trademark Information About This Guide Administrator’s Guide for Polycom HDX Systems Contents Microphones and Speakers Content and Closed CaptionsManaging the System Remotely Calling and AnsweringSecurity Control Devices Statistics and DiagnosticsTroubleshooting Contents Administrator’s Guide Polycom HDX Systems Introducing the Polycom HDX Systems Setting Up Your System HardwarePositioning the System Powering On and OffIndicator Light System Status Configuring with the Setup Wizard Getting the Network Ready Connecting to the LANNetworks Go to System Admin Settings LAN Properties Configuring LAN PropertiesConfigure these settings on the LAN Properties screen LAN Status LightsSelect and configure these settings Configure these settings on the H.323 Settings screen Configuring IP SettingsGo to System Admin Settings Network IP H.323 Settings Gatekeeper IP Setting Description Use GatekeeperAddress Use164 Gateway calls Default H.323 Extension can be changed Specifying SIP Settings Configure these settings on the SIP Settings screen Go to System Admin Settings Network IP SIP SettingsConfigure these settings Go to System Admin Settings Network Call PreferenceEnable SIP Group Name Setting Description User NameDisplay Contacts Show My Offline ContactsConfigure these settings on the Quality of Service screen Specifying Quality of ServiceGo to System Admin Settings Network IP Quality of Service Select and configure these settings on the Bandwidth screen Configuring the System for Use with a Firewall or NATConfigure these settings on the Firewall screen Go to System Admin Settings Network IP FirewallEnterprise Location B Service ProviderEnterprise Location a IP Network If your network is You will need Connecting Polycom HDX Systems to Isdn or Other NetworksSerial 35/RS-449/ RS-530Supply If Using PRI Network Power source External PowerWhen the PRI network interface It means PRI Network Interface Status LightsConfiguring the PRI Network Interface Configuring Isdn and Other Network Interface SettingsGo to System Admin Settings Network Isdn Serial V.35/RS-449/RS-530 Network Interface Status LightsSwitch Protocol Setting Description Line SignalingSpecifies the use of a bonding standard. Incoming bonded External CSURestore Defaults Setting Description Numbering PlanInternational Dialing Prefix Call-by-CallGo to System Admin Settings Network V.35/RS-449/RS-530 Configuring the Serial V.35/RS-449/RS-530 Network InterfaceDelayed DCD Setting DescriptionSetting Description Crypto Resync Use RTS Signal forConnecting to an Analog Phone Line Configure these settings on the Telephony screen Configuring TelephonyGo to System Admin Settings Network Telephony Configure these settings on the Call Preference screen Configuring Call PreferencesMethod Setting Description Preferred DialingCall Preference Video DialingSetting Description Preferred Speed Setting Description Isdn Video Calls320 Directory screen, orMake sure the system is registered with a gatekeeper Configuring Dialing Order SettingsAdministrator’s Guide for Polycom HDX Systems Video Output Number Connector Output Formats Connecting MonitorsContent Monitors and CamerasConfigure these settings on the Monitors screen Configuring Monitor SettingsGo to System Admin Settings Monitors Monitors Select Configure these settings Setting Description Video Format Source RecordSpecifies the fourth monitor’s aspect ratio Using Dual Monitor Emulation Go to System Admin Settings Monitors Multipoint Setup Configuring Multipoint Viewing ModesConfigure this setting Setting Description Multipoint ModePoints to note about Discussion mode Set Output upon Screen Saver Activation to Black Go to System Diagnostics VideoPreventing Monitor Burn-In Connecting Cameras Configure these settings on the Cameras screen Configuring Camera Settings and Video Quality OptionsGo to System Admin Settings Cameras Camera Settings Select if you are using a regular camera Mode is set to Camera PTZ and Camera Control is set to Horizontal Position, Phase Select Horizontal Position or PhaseMotion will not be smooth. Choose this setting for People/Content Setting Description Far ControlNear Camera BacklightConfiguring Camera Presets Sending Video in High Definition Experiencing High-Definition Video ConferencingSet Video Format to Component YPbPr, DVI, or VGA Receiving and Displaying Video in High DefinitionConnecting Polycom Microphones Connecting Audio InputMicrophones and Speakers Set to MicrophonePlacing Polycom Microphones to Send Stereo from Your Site Stereo using one microphone Stereo using two microphonesMicrophone Light Status Polycom Microphone LightsConnecting Speakers Connecting Audio OutputPlacing Speakers to Play Stereo from Far Sites Sending stereo Receiving stereoGo to System Diagnostics Audio Speaker Test Setting the Speaker VolumeLeft speaker Right speakerGeneral Audio Settings Configuring Audio SettingsGo to System Admin Settings Audio Audio Settings Configure these settings on the Audio Settings screenSelect and enter these settings on the Audio Output screen Select and enter these settings on the Audio Input screenSelect and enter these settings on the VCR/DVD screen StereoSurround SettingsSelect and enter these settings on the Audio Levels screen Audio MetersGo to System Admin Settings Audio Stereo Settings Settings for Non-Polycom Microphones Polycom HDX System Settings for a Polycom Vortex MixerConnecting VCR/DVDs Content and Closed CaptionsConfiguring VCR/DVD Player Settings Playing a Videotape or DVDRecording a Call to Videotape or DVD ¾ Go to System Admin Settings Audio Audio SettingsConfiguring Content Sharing Connecting Computers to Polycom HDX SystemsConfiguring Content Display with People+Content IP Enable H.239To install People+Content IP on a computer Setting Up the Room for People On Content Configuring People On ContentEnabling and Calibrating People On Content on the System Configuring Closed CaptioningGo to System Admin Settings General Settings Options Enter the People On Content option keyVia a Dial-Up Connection to the Systems’ RS-232 Serial Port Via the System’s Serial RS-232 Port Go to Utilities Closed Caption Via the Web InterfaceVia a Telnet Session On a computer, open a command line interface Calling and Answering Configuring Call SettingsConfigure these settings on the Call Settings screen Setting the Call Answering Mode Enter the multipoint MP option key Configuring Multipoint CallingPoints to note about PathNavigator’s Conference on Demand Configure these settings on the Directory screen Configuring Directory SettingsGo to Admin Settings General Settings System Settings Go to Place a Call Directory Go to Utilities Import/Export DirectoryGo to Utilities Import/Export Directory Click PC HDX Directory Server. You can enter up to five addresses Configuring the Global DirectoryGo to System Admin Settings General Settings Location Setting Date, Time, and LocationConfigure these settings on the Location screen System Location, Appearance, and TonesSetting Description Date Format Select and configure these settings on the Time Zone screenCustomizing the Home Screen Infrequent Users Kiosk ModeNew Users Advanced UsersConfigure these settings on the Home Screen Settings screen Displaying Contacts on the Home Screen Adding Marquee Text Select a tone, as desired Setting Ring Tones and Alert TonesCustomizing Camera Names and Icons Adding Screen Saver Text Screen SaversAdding a Screen Saver Logo Click Utilities Screen Saver and enterChanging the Screen Saver Wait Time Administrator’s Guide for Polycom HDX Systems Security Screens that Require the Room Password for AccessConfigure these settings on the Security screen Configuring Security OptionsGo to System Admin Settings General Settings Security Access Setting Description Enable RemoteAllow Access to User SettingsSelect Reset System Setting the Room and Remote Access PasswordsGo to System Diagnostics Reset System To maintain this Security level You can allow users to Managing User Access to Settings and FeaturesPoints to note about Security Mode Configuring Security ModeEnabling AES Encryption Administrator’s Guide for Polycom HDX Systems Managing the System Remotely Using the Polycom HDX Web InterfaceAccessing the Polycom HDX Web Interface Tools Remote Monitoring Go to Utilities Web DirectorGo to Utilities Profile Center Managing System Profiles with the Polycom HDX Web InterfaceSending a Message Setting Up SnmpGo to Diagnostics Send a Message Go to Admin Settings Global Services Snmp Configuring for Snmp ManagementDownloading MIBs Click Download MIB and follow the onscreen instructionsKeeping your Software Current Control Devices Configuring Remote Control BehaviorConfigure these settings on the Remote Control screen Configuring the Remote to Control a Recording Device Configuring the Remote Control Channel IDConnecting IR Sensors to Polycom HDX Systems Connecting Control and Accessibility EquipmentConnecting Touch-Panel Controls Polycom HDX 9004 provides two RS-232 serial ports Configuring RS-232 Serial Port SettingsGo to System Admin Settings General Settings Serial Ports Diagnostic Screens Statistics and DiagnosticsSystem Status ¾ Go to System DiagnosticsDiagnostic Screen Description DCD Call StatisticsInfo on Video NetworkAudio Reset SystemDiagnostic Tool Description Call Detail Report CDR ¾ Go to System Admin Settings Network Recent CallsRecent Calls Data Description Information in the CDRFollowing table describes the data fields in the CDR SIF Call Detail Report Archives System Log Click Diagnostics System Log Download LogsAdministrator’s Guide for Polycom HDX Systems Placing a Test Call TroubleshootingGeneral Troubleshooting Enabling Basic ModeSymptom Problem Corrective action Power and Start-upControls Go to Admin Settings General Settings SerialRS-232 Mode is set to Control Access to Screens and Systems Calling Use the Ping test System DiagnosticsMessage indicating network Codes on page C-4 Go to System Admin Settings Network IP Go to System Admin Settings NetworkFirewall and ensure that NAT Configuration is Off DisplaysGo to System Admin Settings Monitors Admin Settings Monitors Monitors screenOtherwise, go to System Admin Settings Cameras and select Backlight CompensationVCR/DVDs on Diagnostics CallSymptom Problem Corrective action Settings Serial Port and verify that RS-232 Mode Go to System Admin Settings GeneralGo to System Admin Settings Cameras Camera Settings Enable Far Control of Near CameraGo to System Admin Settings Network Isdn Output using the Speaker Test under DiagnosticsUnder System Diagnostics Audio . You should Change the Isdn Voice Algorithm selection aLawAudio Meter screen under System Diagnostics Go to System Admin Settings Audio AudioSettings. Select Enable Polycom Microphones if it VCR Far and Near Audio Or VCR Audio Out Always Admin Settings Audio Settings screen Diagnostics Audio Speaker Test. If you do notCanceller selection on the second System Admin Settings Audio Settings screenPolycom Mic but no Audio Meter screenError Indications Restoring Configuration Using the Restore ButtonFactory Restore How to Contact Technical SupportAdministrator’s Guide for Polycom HDX Systems Polycom HDX 9004 Video Inputs and Outputs System Back Panel ViewsPolycom HDX 9004 Audio Inputs and Outputs Polycom HDX 9004 Network/Power Inputs and OutputsPort Function Port UsagePort Function PathNavigator Error Codes PathNavigator Errors and Q.850 Cause CodesFollowing table lists PathNavigator error codes Code Cause DescriptionCode Cause Description PathNavigator Errors and Q.850 Cause Codes Code Cause Definition Cause CodesStatus Inquiry Equipment from providing the requested resource If this error occurs systematically, report it to your Isdn Brand Codes Codes for Remote Control Recording Device ButtonsDVD Player Codes Brand DVD Recorder CodesVCR Device Codes NEC ABS PVR Device CodesBrand Codes Multipoint Dialing Speeds Administrator’s Guide for Polycom HDX Systems Regulatory Notices Important SafeguardsLicense Restrictions Warranty InformationWarranty Information Part 68 FCC Rules Regulatory NoticesPart 15 FCC Rules Industry Canada IC Regulatory Notices Plug Acts as Disconnect Device Special Safety InstructionsInstallation Instructions Page Numerics IndexIndex-2 Index-3 Index-4 Index-5 Isdn Index-7 Index-8 Index-9 Index-10 Snmp Index-12 Index-13 Administrator’s Guide for Polycom HDX Systems Index-14
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1 specifications

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