Compaq PC CARD ADAPTER Technical Support, On-line Technical Services, 3Com Bulletin Board Service

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TECHNICAL SUPPORT

3Com provides easy access to technical support information through the variety of services described in this appendix.

On-line Technical Services

3Com offers worldwide product support seven days a week,

24 hours a day, through the following on-line systems:

3Com Bulletin Board Service (3ComBBS)

World Wide Web Site

Ask3ComSM on CompuServe®

3ComFactsSM Automated Fax Service

3Com Bulletin Board Service

3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available via modem seven days a week, 24 hours a day. To reach the service, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:

Country

Baud Rate

Telephone Number

 

 

 

 

 

Australia

up to 14400 baud

(61)

(2)

955 2073

France

up to 14400 baud

(33)

(1)

69 86 69 54

Germany

up to 9600 baud

(49)

(89)

627 32 188

 

up to 9600 baud

(49)

(89)

627 32 189

Hong Kong

up to 14400 baud

(852)

537 5601

Italy (fee required)

up to 9600 baud

(39)

(2)

273 00680

Japan

up to 14400 baud

(81)

(3)

3345 7266

Singapore

up to 14400 baud

(65)

534 5693

Taiwan

up to 14400 baud

(886)

(2)

377 5838

 

 

(886)

(2)

377 5840

U.K.

up to 14400 baud

(44)

(144) 227 8278

U.S.

up to 14400 baud

(1) (408)

980 8204

 

 

 

 

 

 

 

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Contents PC Card Adapter User Guide Member of the TokenLink III product family3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Using the Autolink Feature for Netware About Card Services Page Figures Tables About this Guide How to Use This GuideIntroduction Install ConventionsIntroduction 3C689 Adapter3C689 Adapter Features 3C689 Adapter RequirementsAutoLink Installation Installation and Configuration OptionsStandard Installation and Configuration Troubleshooting Card ServicesTranscend PC Link SmartAgent Software Troubleshooting Money-Back Guarantee 100% CompatibilityInstalling the 3C689 AdapterUnpacking the Adapter STP connectorInserting the Adapter Connecting the Adapter to the Cable Inserting the 3C689 AdapterConnecting the 3C689 Cable to the Network UTP Cable Network ConnectionUse the supplied STP connector to connect STP Network ConnectionRemove the adapter from your computer Removing the AdapterStore the adapter card in its original or similar packaging Using the Auto Link Feature for N ET WareAutoLink Requirements AutoLink OptionsAvoiding Memory Manager Conflicts CIS memory 4 K Mmio memory 8 K Shared RAM page size 16 KUsing the AutoLink Feature Type at the promptStandard Installation ConfigurationConfiguration Requirements Using Auto Configuration Select the correct ring speed and press Enter I N N UChanging Configuration Settings I/O Base Address parameter is automatically highlightedSaving Settings to Use for Installing Other Adapters Installation steps Installing NetworkDrivers Installing the Novell NetWare DOS ODI Driver DEC PathworksMain Menu with Network Drivers Option Selected Updating the Computer Startup Files LSL 3C689 Ipxodi VLM H Login Installing the Ndis 2.01 Driver Installing the OS/2 Network Driver for NetWareBuild a PROTOCOL.INI file in the Lanman subdirectory Drivername = TLPC3$ Primary Interrupt = Mmio = 0XCC00 Execute the WFW setup program. Type Using the 3C689 Adapter with Windows for WorkgroupsFollow the instructions on the screen To specify the directory, type Using IBM LAN Support Program Drivers Installing the OS/2 Network Driver for Ndis Updating the Current Ndis DriverTroubleshooting Using the TokenDisk Diskette Diagnostic ProgramDiagnostic Test Types Depicts how to use the TokenDisk diskette diagnostic programRunning Diagnostic Tests Group 1 DiagnosticsI N N U Tests Menu Changing the Test Setup Press Enter to start the testsWhen Tests Fail Adapter Statistics Adapter Statistics and InformationAdapter Information Troubleshooting Tips Make sure that your computer is running DOS 3.1 or higherTo print the file, press Alt+F+P or type About Card Services Verifying Card Services Is InstalledBoot Screen Display CONFIG.SYS FileIf Your Computer Does Not Have Card Services To edit out this command, type REM in front of itSave the CONFIG.SYS file and reboot the computer At the prompt, typeWrite down the memory ranges that the 3C689 adapter is using Where x stands for exclude, followed by the memory rangeSpecifications Configuration Options Ring SpeedBase Address Mmio Address LocationShared RAM Page Size and Address Range KB / CE000-CFFFFInterrupt Request Level 3Com Bulletin Board Service On-line Technical ServicesTechnical Support 3ComFacts Automated Fax Service World Wide Web SiteAsk3Com on CompuServe To use Ask3Com Log on to CompuServeSupport from Your Network Supplier Details about recent configuration changes, if applicableReturning Products for Repair To obtain an RMA number, call or faxCard Services GlossaryAutoLink Card Information Structure CISDriver IeeePacket Personal Computer Memory Card International AssociationShielded twisted-pair Token ring Unshielded twisted-pairIndex NumericsGroup 1 diagnostic test 6-3 Group 2 diagnostic test Drivers UTP cable network connection Limited Warranty FCC Class a Verification Statement