Compaq PC CARD ADAPTER manual Returning Products for Repair, To obtain an RMA number, call or fax

Page 67

C-4 APPENDIX C: TECHNICAL SUPPORT

If you are outside the U.S. and Canada, contact your local 3Com sales office to find your authorized service provider:

Country

Telephone Number

 

 

 

 

Australia (Sydney)

(61)

(2)

959 3020

(Melbourne)

(61)

(3)

653 9515

Belgium

(32)

(2)

7164880

Brazil

(55)

(11) 241 1571

Canada

(905) 882 9964

France

(33)

(1)

69 86 68 00

Germany

(49)

(89) 6 27 32 0

Hong Kong

(852) 868 9111

Italy

(39)

(2)

273 02041

Japan

(81)

(3)

33457251

 

 

 

 

Country

Telephone Number

 

 

 

Mexico

(525)

531 0591

Netherlands

(31)

(3)

402 55033

Singapore

(65)

538 9368

South Africa

(27)

(11)

803 7404

Spain

(34)

(1)

3831700

Sweden

(46)

(8)

632 91 00

Taiwan

(886)

(2)

577 4352

United Arab Emirates

(971)

(4)

349049

U.K.

(44)

(1628) 897000

 

 

 

 

 

 

Returning Products for Repair

A product sent directly to 3Com for repair must first be assigned a Return Materials Authorization (RMA) number. A product sent to 3Com without an RMA number will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

Country

Telephone Number

Fax Number

 

 

 

U.S and Canada

(800) 876 3266, option 2

(408) 764 7120

Europe

(44) (1442) 278000

(44) (1442) 236824

Outside Europe, U.S.

(1) (408) 492 1790

(1) (408) 764 7290

and Canada

 

 

 

 

 

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Contents Member of the TokenLink III product family PC Card Adapter User Guide3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Using the Autolink Feature for Netware About Card Services Page Figures Tables About this Guide How to Use This GuideIntroduction Conventions Install3C689 Adapter Introduction3C689 Adapter Requirements 3C689 Adapter FeaturesAutoLink Installation Installation and Configuration OptionsStandard Installation and Configuration Troubleshooting Card ServicesTranscend PC Link SmartAgent Software Troubleshooting 100% Compatibility Money-Back GuaranteeAdapter Installing the 3C689Unpacking the Adapter STP connectorInserting the Adapter Inserting the 3C689 Adapter Connecting the Adapter to the CableUTP Cable Network Connection Connecting the 3C689 Cable to the NetworkSTP Network Connection Use the supplied STP connector to connectRemove the adapter from your computer Removing the AdapterStore the adapter card in its original or similar packaging Feature for N ET Ware Using the Auto LinkAutoLink Options AutoLink RequirementsCIS memory 4 K Mmio memory 8 K Shared RAM page size 16 K Avoiding Memory Manager ConflictsType at the prompt Using the AutoLink FeatureConfiguration Standard InstallationConfiguration Requirements Using Auto Configuration I N N U Select the correct ring speed and press EnterI/O Base Address parameter is automatically highlighted Changing Configuration SettingsSaving Settings to Use for Installing Other Adapters Installation steps Installing NetworkDrivers DEC Pathworks Installing the Novell NetWare DOS ODI DriverMain Menu with Network Drivers Option Selected Updating the Computer Startup Files LSL 3C689 Ipxodi VLM H Login Installing the OS/2 Network Driver for NetWare Installing the Ndis 2.01 DriverBuild a PROTOCOL.INI file in the Lanman subdirectory Drivername = TLPC3$ Primary Interrupt = Mmio = 0XCC00 Execute the WFW setup program. Type Using the 3C689 Adapter with Windows for WorkgroupsFollow the instructions on the screen To specify the directory, type Using IBM LAN Support Program Drivers Updating the Current Ndis Driver Installing the OS/2 Network Driver for NdisUsing the TokenDisk Diskette Diagnostic Program TroubleshootingDepicts how to use the TokenDisk diskette diagnostic program Diagnostic Test TypesGroup 1 Diagnostics Running Diagnostic TestsI N N U Tests Menu Press Enter to start the tests Changing the Test SetupWhen Tests Fail Adapter Statistics Adapter Statistics and InformationAdapter Information Make sure that your computer is running DOS 3.1 or higher Troubleshooting TipsTo print the file, press Alt+F+P or type CONFIG.SYS File About Card ServicesVerifying Card Services Is Installed Boot Screen DisplayAt the prompt, type If Your Computer Does Not Have Card ServicesTo edit out this command, type REM in front of it Save the CONFIG.SYS file and reboot the computerWhere x stands for exclude, followed by the memory range Write down the memory ranges that the 3C689 adapter is usingSpecifications Mmio Address Location Configuration OptionsRing Speed Base AddressKB / CE000-CFFFF Shared RAM Page Size and Address RangeInterrupt Request Level 3Com Bulletin Board Service On-line Technical ServicesTechnical Support To use Ask3Com Log on to CompuServe 3ComFacts Automated Fax ServiceWorld Wide Web Site Ask3Com on CompuServeDetails about recent configuration changes, if applicable Support from Your Network SupplierTo obtain an RMA number, call or fax Returning Products for RepairCard Information Structure CIS Card ServicesGlossary AutoLinkIeee DriverPersonal Computer Memory Card International Association PacketUnshielded twisted-pair Shielded twisted-pair Token ringNumerics IndexGroup 1 diagnostic test 6-3 Group 2 diagnostic test Drivers UTP cable network connection Limited Warranty FCC Class a Verification Statement
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