Compaq PC CARD ADAPTER manual World Wide Web Site, Ask3Com on CompuServe

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C-2 APPENDIX C: TECHNICAL SUPPORT

World Wide Web Site

Access the latest networking information on 3Com’s World Wide Web site by entering our URL into your Internet browser:

http://www.3Com.com/

This service features news and information about 3Com products, customer service and support, 3Com’s latest news releases, selected articles from 3TECH™, 3Com’s award-winning technical journal, and more.

Ask3Com on CompuServe

Ask3Com is a CompuServe-based service containing patches, software, drivers, and technical articles about all 3Com products, as well as an interactive forum for technical questions. To use Ask3Com, you need a CompuServe account.

To use Ask3Com:

1Log on to CompuServe.

2Enter go threecom

3Press [Return] to see the Ask3Com main menu.

3ComFacts Automated Fax Service

3Com Corporation’s interactive fax service, 3ComFacts, provides data sheets, technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, seven days a week. Within this service, you may choose to access CardFacts® for adapter information, or NetFacts® for network system product information.

■CardFacts provides adapter installation diagrams, conﬁguration drawings, troubleshooting instruction, and technical articles.

Document 9999 provides you with an index of adapter documents.

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Contents Member of the TokenLink III product family PC Card Adapter User Guide3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Using the Autolink Feature for Netware About Card Services Page Figures Tables Introduction How to Use This GuideAbout this Guide Conventions Install3C689 Adapter Introduction3C689 Adapter Requirements 3C689 Adapter FeaturesStandard Installation and Conﬁguration Installation and Conﬁguration OptionsAutoLink Installation Transcend PC Link SmartAgent Software Card ServicesTroubleshooting Troubleshooting 100% Compatibility Money-Back GuaranteeAdapter Installing the 3C689Inserting the Adapter STP connectorUnpacking the Adapter Inserting the 3C689 Adapter Connecting the Adapter to the CableUTP Cable Network Connection Connecting the 3C689 Cable to the NetworkSTP Network Connection Use the supplied STP connector to connectStore the adapter card in its original or similar packaging Removing the AdapterRemove the adapter from your computer Feature for N ET Ware Using the Auto LinkAutoLink Options AutoLink RequirementsCIS memory 4 K Mmio memory 8 K Shared RAM page size 16 K Avoiding Memory Manager ConﬂictsType at the prompt Using the AutoLink FeatureConfiguration Standard InstallationConﬁguration Requirements Using Auto Conﬁguration I N N U Select the correct ring speed and press EnterI/O Base Address parameter is automatically highlighted Changing Conﬁguration SettingsSaving Settings to Use for Installing Other Adapters Drivers Installing NetworkInstallation steps DEC Pathworks Installing the Novell NetWare DOS ODI DriverMain Menu with Network Drivers Option Selected Updating the Computer Startup Files LSL 3C689 Ipxodi VLM H Login Installing the OS/2 Network Driver for NetWare Installing the Ndis 2.01 DriverBuild a PROTOCOL.INI ﬁle in the Lanman subdirectory Drivername = TLPC3$ Primary Interrupt = Mmio = 0XCC00 Follow the instructions on the screen Using the 3C689 Adapter with Windows for WorkgroupsExecute the WFW setup program. Type To specify the directory, type Using IBM LAN Support Program Drivers Updating the Current Ndis Driver Installing the OS/2 Network Driver for NdisUsing the TokenDisk Diskette Diagnostic Program TroubleshootingDepicts how to use the TokenDisk diskette diagnostic program Diagnostic Test TypesGroup 1 Diagnostics Running Diagnostic TestsI N N U Tests Menu Press Enter to start the tests Changing the Test SetupWhen Tests Fail Adapter Information Adapter Statistics and InformationAdapter Statistics Make sure that your computer is running DOS 3.1 or higher Troubleshooting TipsTo print the ﬁle, press Alt+F+P or type Verifying Card Services Is Installed About Card ServicesBoot Screen Display CONFIG.SYS FileTo edit out this command, type REM in front of it If Your Computer Does Not Have Card ServicesSave the CONFIG.SYS ﬁle and reboot the computer At the prompt, typeWhere x stands for exclude, followed by the memory range Write down the memory ranges that the 3C689 adapter is usingSpecifications Ring Speed Conﬁguration OptionsBase Address Mmio Address LocationKB / CE000-CFFFF Shared RAM Page Size and Address RangeInterrupt Request Level Technical Support On-line Technical Services3Com Bulletin Board Service World Wide Web Site 3ComFacts Automated Fax ServiceAsk3Com on CompuServe To use Ask3Com Log on to CompuServeDetails about recent conﬁguration changes, if applicable Support from Your Network SupplierTo obtain an RMA number, call or fax Returning Products for RepairGlossary Card ServicesAutoLink Card Information Structure CISIeee DriverPersonal Computer Memory Card International Association PacketUnshielded twisted-pair Shielded twisted-pair Token ringNumerics IndexGroup 1 diagnostic test 6-3 Group 2 diagnostic test Drivers UTP cable network connection Limited Warranty FCC Class a Verification Statement