BenQ W6500 user manual Troubleshooting, Problem Cause Remedy

Page 49

Troubleshooting

Problem

Cause

Remedy

 

 

Plug the power cable into the AC inlet on the

 

There is no power from the power

rear of the projector, and plug the power cable

 

into to the power outlet. If the power outlet

 

cable.

 

has a switch, make sure that it is switched on.

The projector does not

 

 

(See page 20.)

turn on.

 

 

Attempting to turn the projector on

Wait until the cooling down process has

 

 

again during the cooling process.

completed.

 

 

 

 

The lamp cover is not securely

Correctly attach the lamp cover. (See page 45.)

 

attached.

 

 

 

 

 

 

The video source is not turned on or

Turn the video source on and check that the

 

signal cable is connected correctly. (See page

 

connected correctly.

 

17.)

 

 

 

 

 

No picture.

The projector is not correctly

Check the connection. (See page 17.)

connected to the input source device.

 

 

 

 

 

 

The input source has not been

Select the correct input source with the Source

 

keys on the remote control or SOURCE on the

 

correctly selected.

 

projector. (See page 21.)

 

 

 

 

 

Image is unstable.

The connection cables are not securely

Correctly connect the cables to the

connected to the projector or the

appropriate terminals. (See page 17.)

 

signal source.

 

 

 

 

 

 

The projection lens is not correctly

Adjust the focus of the lens using the focus

 

focused.

ring. (See page 21.)

Picture is blurred.

 

 

The projector and the screen are not

Adjust the projection angle and direction as

 

well as the height of this projector if necessary.

 

aligned properly.

 

(See page 25.)

 

 

 

 

 

 

The batteries are out of power.

Replace both of the batteries with new ones.

 

(See page 7.)

 

 

Remote control does

 

 

There is an obstacle between the

Remove the obstacle. (See page 7.)

not work correctly.

remote control and the projector.

 

 

 

 

 

You are too far away from the

Stand within 8 meters (26.2 feet) of the

 

projector.

projector. (See page 7.)

 

 

 

English

Additional information

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Page 48 Page 50
Contents W6000/W6500 Digital Projector Home Cinema Series WelcomeTable of contents Important safety instructions Do not cover the projector with any item Avoid volatile liquids Moisture condensationDisposal Overview Shipping contentsRemote control operation Remote control batteriesCeiling mounting the projector Projector features Front and upper side view Projector exterior viewRear view Under viewControl panel Picture window control keys PIP, Size Remote controlTest InfoFloor Front Choosing a locationCeiling Front Floor RearDetermine the aspect ratio of your screen, 169 or 43? Obtaining a preferred projected image sizeInstallation for a 169 ratio screen Projection dimensionsHighest Installation for a 43 ratio screenLens Height HTo use the lens shift lever Shifting the projection lensPreparations Connecting Hdmi devicesReference Picture quality ComponentConnecting S-Video or video devices Connecting component-video devicesConnect the projector to a computer with a VGA cable Connecting a computerPreparations Turning the projector onUsing the OSD menu Fine-tuning the image size and clarityAdjust the projected picture to the size that You need using the zoom ring RingUsing a security cable lock Using the menusUse / to highlight the System Setup menu Securing the projectorSetting a password Utilizing the password functionIf you forget the password To leave the OSD menu, press MenuChanging the password Entering the password recall procedureDisabling the password function Write down the number and turn off your projectorAdjusting the projection angle Adjusting the projected imageCorrecting picture distortion Two parallel sidesSelecting a preset mode Using the preset and user modesFine-tuning the selected picture mode To fine-tune the picture modeResetting the picture mode Setting the User 1/User 2/User 3 modePress to highlight Load Settings From To reset the picture mode to the preset factory valuesFine-tuning the picture quality Selecting a color temperature Setting Black LevelAdvanced picture quality controls Controlling image claritySelecting a Gamma setting Setting a preferred color temperatureAdjusting Brilliant Color To set a preferred color temperatureTo adjust and store the settings Setting Film ModeColor Management Selecting the aspect ratio Setting 3D Comb FilterAbout the aspect ratio Image Using the entire resolution Using Panamorph lenses optionalAspect ratio Aspect ratio image 169 displayOperating in a high altitude environment To activate High Altitude ModeDisplaying more than one image source simultaneously To display the PIP window Using the remote controlHighlight PIP and press / to select On PIP function is effective at below source combinationsLocking control keys Personalizing the projector menu displayTurning the projector off To lock the keysOn-Screen Display OSD structure On-Screen Display OSD menusMain menu Sub-menu Options Setup System SetupInformation Resolution Picture -- Advanced menu Picture -- Basic menuFunction Description Display menu System Setup menuAdvanced Setup menu Menu SettingsLamp Power Normal Reset Lamp TimerInformation menu Cleaning the projector case Cleaning the lensCare of the projector Storing the projectorSetting Auto Off Setting Lamp Power as EconomicLamp information Getting to know the lamp hourReplacing the lamp Timing of replacing the lampStatus Message Remove the lamp cover Resetting the lamp timer Power Temp Lamp Status & Description IndicatorsPower Lamp Status & DescriptionProblem Cause Remedy TroubleshootingOptical SpecificationsElectrical TerminalsCeiling mount installation DimensionsMm x 317 mm x 145 mm W x D x H Format Resolution Refresh rate Frequency Timing chartSupported timing for PC input KHz MHzFormat Resolution Refresh rate Freq. KHz Pixel Freq MHz Format Resolution Refresh rate Hz Freq. KHz Pixel Freq. MHzSupported timing for Edtv and Hdtv via Component inputs Supported timing for Video and S-Video inputsCopyright WarrantyDisclaimer EEC statement for European users FCC statement for United States usersMIC statement Weee directiveEnglish
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