Onkyo TX-NR5009 instruction manual Troubleshooting, Updating the Firmware via USB

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7 Turn off the AV receiver using 8ON/STANDBY on the front panel.

Do not use 8RECEIVER on the remote controller. Once turned off, the AV receiver will automatically turn on again.

Congratulations! You now have the latest firmware installed on your Onkyo AV receiver.

Troubleshooting

Case 1:

If “No Update” is displayed on the front display of the AV receiver, it means that the firmware has already been updated. You do not need to do anything further.

Case 2:

If an error occurs, “Error!! *-**” is displayed on the front display of the AV receiver. (Alpha-numeric characters on the front display are denoted by asterisks.) Refer to the following table and take appropriate action.

■Errors during an update via network

Error Code

Description

*-10,*-20

The Ethernet cable was not detected.

 

Reconnect the cable properly.

 

 

*-11,*-13,*-21,

Internet connection error.

*-28

Check the following items:

 

• Make sure the IP address, subnet mask,

 

gateway address, and DNS server are

 

configured properly.

 

• Make sure the router is turned on.

 

• Make sure the AV receiver and the router are

 

connected with an Ethernet cable.

 

• Make sure your router is configured properly.

 

See the instruction manual of the router.

 

• If your network allows only one client

 

connection and there is any other device

 

already connected, the AV receiver will not

 

be able to access the network. Consult your

 

Internet Service Provider (ISP).

 

• If your modem does not function as a router,

 

you will need a router. Depending on your

 

network, you may need to configure the

 

proxy server if necessary. See the document

 

provided by your ISP. If you are still unable

 

to access the Internet, the DNS or proxy

 

server may be temporarily down. Contact

 

your ISP.

 

 

Others

Retry the update procedure from the

 

beginning. If the error persists, please contact

 

Onkyo Support (➔ page 93) and provide the

 

error code.

 

 

Case 3:

If an error occurs during the update process, disconnect then reconnect the AC power cord and try again.

Case 4:

If an error occurs due to a wrong selection of input sources, turn off and on the AV receiver. Then retry the update.

Case 5:

If you do not have an Internet connection, please contact Onkyo Support (➔ page 93).

Updating the Firmware via USB

The AV receiver allows you to update the firmware using a USB device.

Note

•Never unplug or turn off the AV receiver during the update process.

•Never plug or unplug an HDMI cable or a USB device during the update process.

•Never unplug the USB storage device containing the firmware file or the AC power cord during the update process.

•Do not attempt to access the AV receiver from your PC while it is being updated.

•It takes maximum 60 minutes to complete the firmware update.

•The AV receiver will retain all your settings after the update is finished.

Before you start

•Set the “HDMI Control(RIHD)” setting to “Off” (➔ page 66).

•Turn off the controller device connected via RS232C and via Ethernet network.

•Turn off Zone 2 and Zone 3.

•Stop playback of contents from Internet Radio, iPod/iPhone, USB or servers, etc.

•If there is any data in the USB device, remove it first.

Update procedure

1

Connect a USB device to your PC. If there is any

 

data in the USB device, remove it first.

2

Download the firmware file from the Onkyo web

 

site. The file name is as follows:

 

ONKAVR****_************.zip

 

Unzip the downloaded file. The following three

 

files are created:

 

ONKAVR****_************.of1

 

ONKAVR****_************.of2

 

ONKAVR****_************.of3

3

Copy the extracted files to the USB device. Be

 

careful not to copy the zip file.

4

Remove the USB device from your PC and

 

connect it to the USB port on the AV receiver.

 

When the AV receiver has two USB ports, you can

 

use either one.

5

Make sure the AV receiver and TV are turned on.

 

If the AV receiver is in standby mode, press

 

8ON/STANDBY on the AV receiver to light up the

 

front display.

6

Select the USB input source.

“Now Initializing…” is displayed on the front display and then the name of the USB device is displayed. It takes 20 to 30 seconds to recognize the USB device.

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Contents TX-NR5009 TX-NR3009 Local regulations when disposing of batteries 10 cm 4 at the rear. The rear edge of the shelf orBoard above the apparatus shall be set 10 cm Away from the rear panel or wall, creating a flue-likePrecautions Supplied Accessories Installing the batteriesAiming the remote controller TransmissionContents Features AmplifierProcessing ConnectionsTHX Ultra2 Plus Front & Rear Panels Front PanelNorth American models European and Asian modelsDisplay Rear Panel Zone 2 and Zone 3 12V Trigger OUT jacksZone 2 and Zone 3 PRE/LINE OUT jacks Front L/R, CENTER, Surr L/RRemote Controller Controlling the AV ReceiverConnecting the Speaker Cables Connecting the AV ReceiverConnecting Your Speakers Attaching the Speaker Cable Labels Speaker ConfigurationSpeaker Connection Precautions FL Speakers B FR About Speakers a and Speakers BSpeakers a 7.2-channel playback Speakers B Stereo playback Using Dipole Speakers Channel Playback with Speakers a or Speakers BUsing Powered Subwoofers Bi-amping the Front SpeakersOUT Speakers aConnecting a Power Amplifier Specify None for any channel that you don’t want to outputConnecting AV components About AV ConnectionsAV Cables and Jacks Hdmi cableConnecting Components with Hdmi Audio Return Channel ARC functionJack Components Assignable Audio Return Channel is set to AutoConnecting Your Components Jack/Port Components AssignableHow to record a video source Connecting Onkyo uComponents Connecting a Recording ComponentConnecting the Antennas Connecting the Power CordPlug the power cord into an AC wall outlet North American models European and Asian ModelsAV receiver enters standby mode Turning On/Off the AV ReceiverTurning On Turning OffSelecting the Language for the Onscreen Setup Menus Controlling Contents of USB or Network DevicesPlayback Playing the Connected ComponentEnter Understanding Icons on the DisplayPlaying an iPod/iPhone via USB Playing a USB Device Listening to Internet RadioTop menu of Internet Radio Listening to Other Internet RadioRegistering My Favorites*1 Windows Media Player 11 Setup Windows Media Player 12 SetupPlaying Music Files on a Server Remote PlaybackUsing Remote Playback Using the TunerTuning into Radio Stations Listening to AM/FM RadioMode Presetting AM/FM StationsUsing RDS excluding North American models Listening to Traffic News TP Displaying Radio Text RTFinding Stations by Type PTY Using Basic Functions Using the Automatic Speaker SetupMeasurement procedure First measurement positionWhen you’ve finished making the settings, press ` CancelUse q/wto select a target, and use e/rto change the setting Press Enter Disconnect the speaker setup microphoneUsing a Powered Subwoofer Error MessagesChanging the Speaker Setup Manually Using the Listening Modes Selecting Listening ModesFollowing audio formats are supported by the listening mode About Listening ModesExplanatory Notes Input SourceOnkyo-Original DSP Listening Modes Listening ModesResolution Audio Dolby Pro LogicDolby Pro Logic IIz HeightAudyssey DSX *9 DTS-ES Matrix *7DTS NeoX *8 Listening Mode Description Input Speaker Source Layout THX CinemaTHX Music THX GamesDialogue Normalization Using the Home Menu Using the Sleep TimerSetting the Display Brightness Using the Whole House ModeDisplaying Source Information Changing the Input DisplayUsing Headphones Speakers a or Speakers B ConfigurationSelecting Speaker Layout Muting the AV ReceiverUsing Easy Macros RecordingAdvanced Setup On-screen Setup MenusCommon Procedures in Setup Menu Explanatory NotesInput/Output Assign Monitor OutHere are the default assignments Input selector Default assignmentHdmi Input BD/DVD, VCR/DVR, CBL/SAT, GAME, PC TV/CD, PHONO, PortComponent Video Input Digital Audio InputAnalog Audio Input BD/DVD, VCR/DVR, CBL/SAT, GAME, PC, AUX TV/CD, PHONO, PortSpeaker Setup Speaker SettingsFront Center*1, Surround*1, Surround Back*2*3*4*5Front Wide*2*6*7*8, Front High*1*2*7 Surround Back ChSubwoofer Phase Wireless SubwooferSpeaker Distance UnitLevel Calibration Equalizer SettingsTHX Audio Setup Audio Adjust Multiplex/MonoDolby BGCDimension Dolby VolumeVolume Leveler Half ModeTheater-Dimensional Audyssey DSXLFE Level DirectAudyssey Source SetupSound Program Edit Reference Level Dynamic VolumeDynamic EQ Name Edit IntelliVolumeSync Picture Adjust Color Temperature*3*5 Mosquito NR*3*5*6*7Random NR*3*5*6*7 Block NR*3*5*6*7Charge Mode Fixed ModeCharge Mode Audio SelectorListening Mode Preset Volume SetupMiscellaneous DTS/DTS-ES/DTS-HDHardware Setup OSD SetupRemote ID Multi ZoneHdmi ControlRIHD Hdmi Through` Off ` Auto ` LastDhcp Auto StandbyNetwork Remote Controller Setup Firmware UpdateRemote Mode Setup Activities SetupLock Setup Using the Audio SettingsTone Control Settings Sound ProgramDolby Volume Late Night Music OptimizerLate Night For Dolby Digital and Dolby Digital Plus sources,Re-EQ Screen Centered DialogRe-EQ Re-EQTHXConnecting the Zone Speakers Directly to the AV receiver Connecting the Zone Speakers to an Additional AmplifierMulti Zone Making Multi Zone ConnectionsOperating on the remote controller Controlling Zone 2/3 ComponentsZone 2 Video Output 12V Trigger OutMuting Zones Adjusting the Volume for ZonesAdjusting the Tone and Balance of Zones Using a Multiroom Kit with Other Components Using a Multiroom Kit with ZoneUsing a Multiroom Kit with a Cabinet UP-A1 Dock Using the Onkyo DockIPod/iPhone Playback via Onkyo Dock Controlling Your iPod/iPhone RI DockAvailable buttons Playlist e / rMuting Album + ReturnLooking up for Remote Control Code Press Receiver followed by SetupUse q/wto select a category, and then press Use q/w/e/rto select a character, and then pressEntering Remote Control Codes Remote Control Codes for Onkyo Components Connected via u Resetting Remote Mode ButtonsResetting the Remote Controller Controlling Other ComponentsComponents Buttons Cassettetape deckTV VOL q/w Number +10Learning Commands Deleting Acquired CommandsFollowing buttons cannot learn new commands RemoteUsing Normal Macros Making MacrosRunning Macros Deleting MacrosAudio TroubleshootingPower There’s no sound with a certain signal format Can’t select the Pure Audio listening modeSpeaker volume cannot be set as required About DTS signalsTuner Remote ControllerVideo UP-A1 Dock for iPod/iPhone RecordingZone 2/3 OthersMusic Server and Internet Radio USB Device PlaybackVideo ATTOff default Video AttenuationVideo ATTOn Gain is reduced by 2 dB Important Note Regarding Video PlaybackFirmware Update Update procedureUpdating the Firmware via Network Before you startUpdating the Firmware via USB TroubleshootingErrors during an update via network Errors during an update via USB Connection Tips and Video Signal Path Video Connection FormatsUse this setting if you connect the AV receiver’s For details, refer to Video Resolution ChartAudio Connection Formats Monitor Out set to AnalogVideo Resolution Chart OutputOutput Input 4K *2 1080p/24 1080i 720p 480p/576p 480i/576iOperations that can be performed with Connection Using an RIHD-compatible TV, Player, or RecorderAbout p-compatible components How to connect and setup Confirm the connecting and settingConfirm the settings Operate with the remote controllerAbout Copyright Protection About HdmiSupported Audio Formats Network Requirements Network/USB FeaturesConnecting to the Network Server Requirements USB Device RequirementsServer playback Remote playbackSupported Audio File Formats About DlnaSpecifications TX-NR5009 Amplifier Section Tuner SectionGeneral Video SectionOthers Audio InputsAudio Outputs Specifications TX-NR3009 Input Sensitivity/Output Level and Impedance106 Memo 1074 0 0 7 9
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