Planar PR5020, PR3020 manual Common problems and solutions, Tips for Troubleshooting

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TROUBLESHOOTING

TROUBLESHOOTING

Common problems and solutions

These guidelines provide tips to deal with problems you may encounter while using the projector. If the problem remains unsolved, contact your dealer for assistance.

Often after time spent troubleshooting, the problem is traced to something as simple as a loose con- nection. Check the following before proceeding to the problem-specific solutions.

•Use some other electrical device to confirm that the electrical outlet is working.

•Ensure the projector is turned on.

•Ensure all connections are securely attached.

•Ensure the attached device is turned on.

•Ensure a connected PC is not in suspend mode.

•Ensure a connected notebook computer is configured for an external display. (This is usu- ally done by pressing an Fn-key combination on the notebook.)

Tips for Troubleshooting

In each problem-specific section, try the steps in the order suggested. This may help you to solve the problem more quickly.

Try to pin point the problem and thus avoid replacing non-defective parts.

For example, if you replace batteries and the problem remains, put the original batteries back and go to the next step.

Keep a record of the steps you take when troubleshooting: The information may be useful when call- ing for technical support or for passing on to service personnel.

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Contents Page Planar Customer Support Planar Systems, IncCorporate Headquarters 1195 NW Compton Drive Beaverton, OR Telephone US 1-866-PLANAR1 866 Outside US 503Copyright User’s ManualDisclaimer Trademark RecognitionSymbols Used Important Safety InformationRemote Control General Safety InformationCleaning the Projector Power SafetySymbol Explanations Replacing the LampCables, Replacement Lamps and Accessories Main FeaturesAbout this manual Register Your Planar Products TodaySETUP AND OPERATION Table of contentsON-SCREEN DISPLAY OSD MENU SETTINGS MAINTENANCE AND SECURITYPR5020 Projection distance and size table SAFETY CERTIFICATIONSTIMING MODE TABLE REGULATORY COMPLIANCEPacking Checklist GETTING STARTEDAvoid using the projector in dusty environments Views of Projector Parts Front-right ViewPush to release height adjuster Height-adjuster buttonTop view-On-screen Display OSD buttons and LEDs DLP Projector - User’s ManualUser’s Manual Rear view Security Lock Bottom viewSecure to permanent object with a Kensington Lock systemRemote Control Parts Page Down Page down when connected through USB to a PCProjector and Remote Control Buttons Remote Control Operating RangeInserting the Remote Control Batteries SETUP AND OPERATIONConnecting Input Devices User’s Manual Starting and Shutting down the Projector Turn off the main Power switch when the Ready LED stops flashing Setting an Access Password Security Lock Adjusting the Projector Level Adjusting the Zoom, Focus and Keystone Adjusting the VolumeUse the Keystone button to correct image distor- tion ON-SCREEN DISPLAY OSD MENU SETTINGS Navigating the OSDOSD Menu Controls Setting the OSD Language User’s Manual Main Menu InputGamma x = available to video source Main Menu Functions Available for Connected SourceSetup Menu Setup Menu Functions Available for Connected SourceData source Advance FeatureDLP Projector - User’s Manual User Color The Config menu functions are available to all video sources Config MenuUtility Menu Utility Menu Functions Available for Connected Source Tool Menu These Status MenuReplacing the Projection Lamp MAINTENANCE AND SECURITY2. Open the lamp com- partment cover B 3. Remove the two screws from the lamp module C4. Lift the module handle up D Pull firmly on the mod- ule handle to remove the lamp module D Reverse steps 1 to 5 to install the new lamp moduleCleaning the Projector Resetting the LampCleaning the Lens Cleaning the CaseUsing the Kensington Lock TROUBLESHOOTING Common problems and solutionsTips for Troubleshooting Image Problems LED Error MessagesProblem No image appears on the screen Problem The image is blurredRemote Control Problems Lamp ProblemsAudio Problems Problem The image is flat with no contrastInput/output connectors SPECIFICATIONSPR3010 PR3020PR3020 and PR3010 Projection distance and size table Projection Distance V.S. Projection SizeL Projection Distance Shaded rows are equivalent measurement in feet and inches PR5020 Projection distance and size tableSignal Timing Mode TableResolution Video300 mm11.8 mm396 244 mm9.6 Projector DimensionsREGULATORY COMPLIANCE Safety CertificationsFCC Warning CanadaPlanar Customer Support Planar Systems, Inc