Gateway E4350 manual Troubleshooting

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Chapter 6

Troubleshooting

•Troubleshooting typical hardware and software problems

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Contents Page Page Contents Maintaining Your Computer Iii Page Chapter To start Help and Support Help and SupportSearching for a topic Using Your Computer guideTo access the Using Your Computer guide Identifying your computer Online helpGateway contact information Checking Out Your Gateway Computer Your computer includes the following components FrontComponent Icon Description Back Back Gateway Documentation Microsoft Certificate of Authenticity Locating your serial numberFinding your specifications Storage Devices AccessoriesMemory PrintersUSB flash drive Uninterruptible power suppliesGetting Started Reducing eye strain Working safelySitting at your computer Setting up your computer desk and chairSetting up your computer and computer accessories Checking the voltage selection Protecting from power source problemsAvoiding discomfort and injury from repetitive strain To start your computer To set the voltage selection switchStarting your computer To turn off your computer Turning off your computerWaking up your computer To close unresponsive programs and restart your computer Restarting rebooting your computerStandard keyboard Using the keyboardFunction keys Multifunction keyboardSpecial-function buttons To adjust the overall volume level using hardware controls Adjusting the volumeWireless keyboard Help and Support Installing a printer, scanner, or other peripheral deviceUsing Drives and Ports To use a diskette Using the diskette driveIdentifying drive types Using the CD or DVD driveTo insert a CD or DVD Inserting a CD or DVDCreating CDs and DVDs Playing a CDPlaying a DVD Using Drives and Ports Maintaining Your Computer Updating Windows To run Windows UpdateCaring for your computer To scan for viruses Protecting your computer from virusesTo remove a virus To update Norton AntiVirusCleaning the keyboard Cleaning your computerCleaning the exterior To clean your trackball mouse Cleaning the monitorCleaning the mouse To clean your optical mouse Cleaning CDs or DVDsTo reinstall your program or driver Microsoft System RestoreReinstalling programs and drivers To run Microsoft System RestoreTo restore your computer to the original configuration Restoring your computer to the original configurationPreventing static electricity discharge To open the case Opening the caseTo remove the front bezel Removing the front bezelOpening the case To replace the front bezel To close the case Closing the caseTo install or replace Dimm memory Installing memoryInstalling memory To replace the battery Replacing the system batteryReplacing the system battery Maintaining Your Computer Troubleshooting First steps Safety guidelinesCD or DVD drives TroubleshootingAdd-in cards AudioComputer will not start ComputerDVD movie will not play Diskette drive You see a Access Denied or Write protect error messageYou see a Disk is full error message You see a Non-system disk or Disk error error messageHard drive To restore deleted filesDVD drives File managementYou cannot connect to the Internet You see a Data error messageInternet Keyboard does not work Connecting to a Web site takes too longKeyboard Modem dial-up MemoryTo check the dialing properties Modem is not recognized by your computer To run modem diagnosticsYour 56K modem does not connect at 56K Monitor To turn down the modem volumeModem is noisy when it dials and connects Screen resolution is not correctText on the display is dim or difficult to read Computer is running but there is no pictureColor is not uniform Mouse works erratically MouseNetworks Mouse does not workPrinter PasswordsPower To set a default printerTo make sure that the printer is not set to work offline You see a Printer queue is full error messageYou see a Printer is out of paper error message SoundHelp Support Troubleshooting Networking Your Computer Introduction to Networking Using a routerEquipment you need for a router-based Ethernet network Example router-based Ethernet networkCreating an Ethernet network Installing Ethernet cards and driversTo identify this computer on the network Making sure your broadband connection worksNaming the computers and the workgroup To use a Dhcp server Configuring the TCP/IP protocolCreating an Ethernet network Setting up an Ethernet network Setting up a network using a router To configure the Linksys EtherFast Cable/DSL router Configuring your routerTo set up a network using a router Creating an Ethernet network Testing your network Your Ethernet network is running slower than you expect Troubleshooting Your Ethernet networkYou cannot see the other computers on your network Computer does not recognize an add-inEthernet cardNetworking Your Computer Appendix a Setting up your system Important safety informationUnited States of America Regulatory compliance statementsIndustry Canada IC Unintentional emitter per ICES-003 CanadaExternal television antenna grounding Laser safety statementReference Grounding component Environmental information Trademark Acknowledgments Macrovision statementIndex DVD Page Page RAM Page Page MAN 4350 USR GDE R0 07/05