Gateway E4350 manual Connecting to a Web site takes too long, Keyboard does not work

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Chapter 6: Troubleshooting

Help and Support

For more information about troubleshooting Internet connections, click Start, then click Help and Support.

Type the keyword troubleshooting connections in the Search box

, then click the arrow.

You see an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

■The condition of the telephone lines in your residence or at your local telephone service

■The condition of the Internet computers to which you connect and the number of users accessing those computers

■The complexity of graphics and multimedia on Web pages

■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer

People are sending you e-mail messages, but you have not received any mail

■Click the receive button in your e-mail program.

■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.

Keyboard

The keyboard does not work

■Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer.

■Remove all extension cables and switch boxes.

■Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

■Try a keyboard that you know works to make sure that the keyboard port works.

■Reinstall the keyboard device driver.

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Contents Page Page Contents Maintaining Your Computer Iii Page Chapter Help and Support To start Help and SupportUsing Your Computer guide To access the Using Your Computer guideSearching for a topic Online help Gateway contact informationIdentifying your computer Checking Out Your Gateway Computer Front Your computer includes the following componentsComponent Icon Description Back Back Gateway Documentation Locating your serial number Microsoft Certificate of AuthenticityFinding your specifications Printers AccessoriesMemory Storage DevicesUninterruptible power supplies USB flash driveGetting Started Working safely Reducing eye strainSetting up your computer desk and chair Setting up your computer and computer accessoriesSitting at your computer Protecting from power source problems Avoiding discomfort and injury from repetitive strainChecking the voltage selection To set the voltage selection switch Starting your computerTo start your computer Turning off your computer Waking up your computerTo turn off your computer Restarting rebooting your computer To close unresponsive programs and restart your computerUsing the keyboard Standard keyboardMultifunction keyboard Function keysSpecial-function buttons Adjusting the volume Wireless keyboardTo adjust the overall volume level using hardware controls Installing a printer, scanner, or other peripheral device Help and SupportUsing Drives and Ports Using the diskette drive To use a disketteUsing the CD or DVD drive Identifying drive typesInserting a CD or DVD To insert a CD or DVDPlaying a CD Playing a DVDCreating CDs and DVDs Using Drives and Ports Maintaining Your Computer To run Windows Update Caring for your computerUpdating Windows Protecting your computer from viruses To scan for virusesTo update Norton AntiVirus To remove a virusCleaning your computer Cleaning the exteriorCleaning the keyboard Cleaning the monitor Cleaning the mouseTo clean your trackball mouse Cleaning CDs or DVDs To clean your optical mouseTo run Microsoft System Restore Microsoft System RestoreReinstalling programs and drivers To reinstall your program or driverRestoring your computer to the original configuration To restore your computer to the original configurationPreventing static electricity discharge Opening the case To open the caseRemoving the front bezel To remove the front bezelOpening the case To replace the front bezel Closing the case To close the caseInstalling memory To install or replace Dimm memoryInstalling memory Replacing the system battery To replace the batteryReplacing the system battery Maintaining Your Computer Troubleshooting Safety guidelines First stepsAudio TroubleshootingAdd-in cards CD or DVD drivesComputer DVD movie will not playComputer will not start You see a Non-system disk or Disk error error message You see a Access Denied or Write protect error messageYou see a Disk is full error message Diskette driveFile management To restore deleted filesDVD drives Hard driveYou see a Data error message InternetYou cannot connect to the Internet Connecting to a Web site takes too long KeyboardKeyboard does not work Memory Modem dial-upTo check the dialing properties To run modem diagnostics Your 56K modem does not connect at 56KModem is not recognized by your computer Screen resolution is not correct To turn down the modem volumeModem is noisy when it dials and connects MonitorComputer is running but there is no picture Color is not uniformText on the display is dim or difficult to read Mouse does not work MouseNetworks Mouse works erraticallyTo set a default printer PasswordsPower PrinterSound You see a Printer queue is full error messageYou see a Printer is out of paper error message To make sure that the printer is not set to work offlineHelp Support Troubleshooting Networking Your Computer Using a router Introduction to NetworkingExample router-based Ethernet network Equipment you need for a router-based Ethernet networkInstalling Ethernet cards and drivers Creating an Ethernet networkMaking sure your broadband connection works Naming the computers and the workgroupTo identify this computer on the network Configuring the TCP/IP protocol To use a Dhcp serverCreating an Ethernet network Setting up an Ethernet network Setting up a network using a router Configuring your router To set up a network using a routerTo configure the Linksys EtherFast Cable/DSL router Creating an Ethernet network Testing your network Computer does not recognize an add-inEthernet card Troubleshooting Your Ethernet networkYou cannot see the other computers on your network Your Ethernet network is running slower than you expectNetworking Your Computer Appendix a Important safety information Setting up your systemRegulatory compliance statements United States of AmericaCanada Industry Canada IC Unintentional emitter per ICES-003Laser safety statement External television antenna groundingReference Grounding component Environmental information Macrovision statement Trademark AcknowledgmentsIndex DVD Page Page RAM Page Page MAN 4350 USR GDE R0 07/05