Gateway E4350 manual Troubleshooting

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Chapter 6: Troubleshooting

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Contents Page Page Contents Maintaining Your Computer Iii Page Chapter Help and Support To start Help and SupportTo access the Using Your Computer guide Using Your Computer guideSearching for a topic Gateway contact information Online helpIdentifying your computer Checking Out Your Gateway Computer Front Your computer includes the following componentsComponent Icon Description Back Back Gateway Documentation Locating your serial number Microsoft Certificate of AuthenticityFinding your specifications Accessories MemoryPrinters Storage DevicesUninterruptible power supplies USB flash driveGetting Started Working safely Reducing eye strainSetting up your computer and computer accessories Setting up your computer desk and chairSitting at your computer Avoiding discomfort and injury from repetitive strain Protecting from power source problemsChecking the voltage selection Starting your computer To set the voltage selection switchTo start your computer Waking up your computer Turning off your computerTo turn off your computer Restarting rebooting your computer To close unresponsive programs and restart your computerUsing the keyboard Standard keyboardMultifunction keyboard Function keysSpecial-function buttons Wireless keyboard Adjusting the volumeTo adjust the overall volume level using hardware controls Installing a printer, scanner, or other peripheral device Help and SupportUsing Drives and Ports Using the diskette drive To use a disketteUsing the CD or DVD drive Identifying drive typesInserting a CD or DVD To insert a CD or DVDPlaying a DVD Playing a CDCreating CDs and DVDs Using Drives and Ports Maintaining Your Computer Caring for your computer To run Windows UpdateUpdating Windows Protecting your computer from viruses To scan for virusesTo update Norton AntiVirus To remove a virusCleaning the exterior Cleaning your computerCleaning the keyboard Cleaning the mouse Cleaning the monitorTo clean your trackball mouse Cleaning CDs or DVDs To clean your optical mouseMicrosoft System Restore Reinstalling programs and driversTo run Microsoft System Restore To reinstall your program or driverRestoring your computer to the original configuration To restore your computer to the original configurationPreventing static electricity discharge Opening the case To open the caseRemoving the front bezel To remove the front bezelOpening the case To replace the front bezel Closing the case To close the caseInstalling memory To install or replace Dimm memoryInstalling memory Replacing the system battery To replace the batteryReplacing the system battery Maintaining Your Computer Troubleshooting Safety guidelines First stepsTroubleshooting Add-in cardsAudio CD or DVD drivesDVD movie will not play ComputerComputer will not start You see a Access Denied or Write protect error message You see a Disk is full error messageYou see a Non-system disk or Disk error error message Diskette driveTo restore deleted files DVD drivesFile management Hard driveInternet You see a Data error messageYou cannot connect to the Internet Keyboard Connecting to a Web site takes too longKeyboard does not work Memory Modem dial-upTo check the dialing properties Your 56K modem does not connect at 56K To run modem diagnosticsModem is not recognized by your computer To turn down the modem volume Modem is noisy when it dials and connectsScreen resolution is not correct MonitorColor is not uniform Computer is running but there is no pictureText on the display is dim or difficult to read Mouse NetworksMouse does not work Mouse works erraticallyPasswords PowerTo set a default printer PrinterYou see a Printer queue is full error message You see a Printer is out of paper error messageSound To make sure that the printer is not set to work offlineHelp Support Troubleshooting Networking Your Computer Using a router Introduction to NetworkingExample router-based Ethernet network Equipment you need for a router-based Ethernet networkInstalling Ethernet cards and drivers Creating an Ethernet networkNaming the computers and the workgroup Making sure your broadband connection worksTo identify this computer on the network Configuring the TCP/IP protocol To use a Dhcp serverCreating an Ethernet network Setting up an Ethernet network Setting up a network using a router To set up a network using a router Configuring your routerTo configure the Linksys EtherFast Cable/DSL router Creating an Ethernet network Testing your network Troubleshooting Your Ethernet network You cannot see the other computers on your networkComputer does not recognize an add-inEthernet card Your Ethernet network is running slower than you expectNetworking Your Computer Appendix a Important safety information Setting up your systemRegulatory compliance statements United States of AmericaCanada Industry Canada IC Unintentional emitter per ICES-003Laser safety statement External television antenna groundingReference Grounding component Environmental information Macrovision statement Trademark AcknowledgmentsIndex DVD Page Page RAM Page Page MAN 4350 USR GDE R0 07/05