Gateway E4350 manual To run modem diagnostics, Your 56K modem does not connect at 56K

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Close all open programs.

Troubleshooting

See if the modem works with a different communications program. The problem may be with just one program.

Review the troubleshooting information under “Internet” on page 59.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem

Current fax technology only supports a maximum send and receive rate of 14,400 bps.

The modem is not recognized by your computer

Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See “Back” on page 8 to make sure that the connections have been made correctly.

If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

Use the modem cable that came with your computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection.

Shut down and restart your computer.

Run Windows modem diagnostics.

To run modem diagnostics:

1

2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.

3

4

Click/Double-click the Phone and Modem Options icon, then click the Modems tab.

Click your modem, then click Properties. The Modem Properties dialog box opens.

www.gateway.com

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Contents Page Page Contents Maintaining Your Computer Iii Page Chapter To start Help and Support Help and SupportUsing Your Computer guide To access the Using Your Computer guideSearching for a topic Online help Gateway contact informationIdentifying your computer Checking Out Your Gateway Computer Your computer includes the following components FrontComponent Icon Description Back Back Gateway Documentation Microsoft Certificate of Authenticity Locating your serial numberFinding your specifications Memory AccessoriesPrinters Storage DevicesUSB flash drive Uninterruptible power suppliesGetting Started Reducing eye strain Working safelySetting up your computer desk and chair Setting up your computer and computer accessoriesSitting at your computer Protecting from power source problems Avoiding discomfort and injury from repetitive strainChecking the voltage selection To set the voltage selection switch Starting your computerTo start your computer Turning off your computer Waking up your computerTo turn off your computer To close unresponsive programs and restart your computer Restarting rebooting your computerStandard keyboard Using the keyboardFunction keys Multifunction keyboardSpecial-function buttons Adjusting the volume Wireless keyboardTo adjust the overall volume level using hardware controls Help and Support Installing a printer, scanner, or other peripheral deviceUsing Drives and Ports To use a diskette Using the diskette driveIdentifying drive types Using the CD or DVD driveTo insert a CD or DVD Inserting a CD or DVDPlaying a CD Playing a DVDCreating CDs and DVDs Using Drives and Ports Maintaining Your Computer To run Windows Update Caring for your computerUpdating Windows To scan for viruses Protecting your computer from virusesTo remove a virus To update Norton AntiVirusCleaning your computer Cleaning the exteriorCleaning the keyboard Cleaning the monitor Cleaning the mouseTo clean your trackball mouse To clean your optical mouse Cleaning CDs or DVDsReinstalling programs and drivers Microsoft System RestoreTo run Microsoft System Restore To reinstall your program or driverTo restore your computer to the original configuration Restoring your computer to the original configurationPreventing static electricity discharge To open the case Opening the caseTo remove the front bezel Removing the front bezelOpening the case To replace the front bezel To close the case Closing the caseTo install or replace Dimm memory Installing memoryInstalling memory To replace the battery Replacing the system batteryReplacing the system battery Maintaining Your Computer Troubleshooting First steps Safety guidelinesAdd-in cards TroubleshootingAudio CD or DVD drivesComputer DVD movie will not playComputer will not start You see a Disk is full error message You see a Access Denied or Write protect error messageYou see a Non-system disk or Disk error error message Diskette driveDVD drives To restore deleted filesFile management Hard driveYou see a Data error message InternetYou cannot connect to the Internet Connecting to a Web site takes too long KeyboardKeyboard does not work Modem dial-up MemoryTo check the dialing properties To run modem diagnostics Your 56K modem does not connect at 56KModem is not recognized by your computer Modem is noisy when it dials and connects To turn down the modem volumeScreen resolution is not correct MonitorComputer is running but there is no picture Color is not uniformText on the display is dim or difficult to read Networks MouseMouse does not work Mouse works erraticallyPower PasswordsTo set a default printer PrinterYou see a Printer is out of paper error message You see a Printer queue is full error messageSound To make sure that the printer is not set to work offlineHelp Support Troubleshooting Networking Your Computer Introduction to Networking Using a routerEquipment you need for a router-based Ethernet network Example router-based Ethernet networkCreating an Ethernet network Installing Ethernet cards and driversMaking sure your broadband connection works Naming the computers and the workgroupTo identify this computer on the network To use a Dhcp server Configuring the TCP/IP protocolCreating an Ethernet network Setting up an Ethernet network Setting up a network using a router Configuring your router To set up a network using a routerTo configure the Linksys EtherFast Cable/DSL router Creating an Ethernet network Testing your network You cannot see the other computers on your network Troubleshooting Your Ethernet networkComputer does not recognize an add-inEthernet card Your Ethernet network is running slower than you expectNetworking Your Computer Appendix a Setting up your system Important safety informationUnited States of America Regulatory compliance statementsIndustry Canada IC Unintentional emitter per ICES-003 CanadaExternal television antenna grounding Laser safety statementReference Grounding component Environmental information Trademark Acknowledgments Macrovision statementIndex DVD Page Page RAM Page Page MAN 4350 USR GDE R0 07/05