Gateway E4350 manual You see a Data error message, You cannot connect to the Internet

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Troubleshooting

■Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive.

Help and

Support

For more information about file management, click Start, then click Help and Support.

Type the keyword file management in the Search box , then click the arrow.

You see a “Data error” message

This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

■If a diskette is in the diskette drive, eject it and restart your computer.

■Press CTRL+ALT+DEL to restart your computer.

■If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

You see a “Non-system disk” or “disk error” error message

■Eject the diskette from the diskette drive, then press ENTER.

Internet

You cannot connect to the Internet

■If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 8 to make sure that the connections have been made correctly.

- OR -

If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See “Back” on page 8 to make sure that the connections have been made correctly.

■Make sure that you do not have a problem with your modem. For more information, “Modem (dial-up)” on page 61.

■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help.

www.gateway.com

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Contents Page Page Contents Maintaining Your Computer Iii Page Chapter To start Help and Support Help and SupportSearching for a topic Using Your Computer guideTo access the Using Your Computer guide Identifying your computer Online helpGateway contact information Checking Out Your Gateway Computer Your computer includes the following components FrontComponent Icon Description Back Back Gateway Documentation Microsoft Certificate of Authenticity Locating your serial numberFinding your specifications Memory AccessoriesPrinters Storage DevicesUSB flash drive Uninterruptible power suppliesGetting Started Reducing eye strain Working safelySitting at your computer Setting up your computer desk and chairSetting up your computer and computer accessories Checking the voltage selection Protecting from power source problemsAvoiding discomfort and injury from repetitive strain To start your computer To set the voltage selection switchStarting your computer To turn off your computer Turning off your computerWaking up your computer To close unresponsive programs and restart your computer Restarting rebooting your computerStandard keyboard Using the keyboardFunction keys Multifunction keyboardSpecial-function buttons To adjust the overall volume level using hardware controls Adjusting the volumeWireless keyboard Help and Support Installing a printer, scanner, or other peripheral deviceUsing Drives and Ports To use a diskette Using the diskette driveIdentifying drive types Using the CD or DVD driveTo insert a CD or DVD Inserting a CD or DVDCreating CDs and DVDs Playing a CDPlaying a DVD Using Drives and Ports Maintaining Your Computer Updating Windows To run Windows UpdateCaring for your computer To scan for viruses Protecting your computer from virusesTo remove a virus To update Norton AntiVirusCleaning the keyboard Cleaning your computerCleaning the exterior To clean your trackball mouse Cleaning the monitorCleaning the mouse To clean your optical mouse Cleaning CDs or DVDsReinstalling programs and drivers Microsoft System RestoreTo run Microsoft System Restore To reinstall your program or driverTo restore your computer to the original configuration Restoring your computer to the original configurationPreventing static electricity discharge To open the case Opening the caseTo remove the front bezel Removing the front bezelOpening the case To replace the front bezel To close the case Closing the caseTo install or replace Dimm memory Installing memoryInstalling memory To replace the battery Replacing the system batteryReplacing the system battery Maintaining Your Computer Troubleshooting First steps Safety guidelinesAdd-in cards TroubleshootingAudio CD or DVD drivesComputer will not start ComputerDVD movie will not play You see a Disk is full error message You see a Access Denied or Write protect error messageYou see a Non-system disk or Disk error error message Diskette driveDVD drives To restore deleted filesFile management Hard driveYou cannot connect to the Internet You see a Data error messageInternet Keyboard does not work Connecting to a Web site takes too longKeyboard Modem dial-up MemoryTo check the dialing properties Modem is not recognized by your computer To run modem diagnosticsYour 56K modem does not connect at 56K Modem is noisy when it dials and connects To turn down the modem volumeScreen resolution is not correct MonitorText on the display is dim or difficult to read Computer is running but there is no pictureColor is not uniform Networks MouseMouse does not work Mouse works erraticallyPower PasswordsTo set a default printer PrinterYou see a Printer is out of paper error message You see a Printer queue is full error messageSound To make sure that the printer is not set to work offlineHelp Support Troubleshooting Networking Your Computer Introduction to Networking Using a routerEquipment you need for a router-based Ethernet network Example router-based Ethernet networkCreating an Ethernet network Installing Ethernet cards and driversTo identify this computer on the network Making sure your broadband connection worksNaming the computers and the workgroup To use a Dhcp server Configuring the TCP/IP protocolCreating an Ethernet network Setting up an Ethernet network Setting up a network using a router To configure the Linksys EtherFast Cable/DSL router Configuring your routerTo set up a network using a router Creating an Ethernet network Testing your network You cannot see the other computers on your network Troubleshooting Your Ethernet networkComputer does not recognize an add-inEthernet card Your Ethernet network is running slower than you expectNetworking Your Computer Appendix a Setting up your system Important safety informationUnited States of America Regulatory compliance statementsIndustry Canada IC Unintentional emitter per ICES-003 CanadaExternal television antenna grounding Laser safety statementReference Grounding component Environmental information Trademark Acknowledgments Macrovision statementIndex DVD Page Page RAM Page Page MAN 4350 USR GDE R0 07/05