Gateway E4350 manual Troubleshooting, Add-in cards, Audio, CD or DVD drives

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Troubleshooting

Troubleshooting

Add-in cards

The computer does not recognize an add-in card

■Shut down and restart your computer.

■Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card.

Audio

See “Sound” on page 68.

CD or DVD drives

The computer does not recognize a disc or the CD or DVD drive

■Make sure that the disc label is facing up, then try again.

■Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive.

■If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 29.

■Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.

■Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 39.

■Make sure that the drive is configured correctly by following the instructions in the drive documentation.

■Reinstall the device driver.

Audio CD does not produce sound

■Make sure that the disc label is facing up, then try again.

■Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

■Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 25.

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Contents Page Page Contents Maintaining Your Computer Iii Page Chapter To start Help and Support Help and SupportTo access the Using Your Computer guide Using Your Computer guideSearching for a topic Gateway contact information Online helpIdentifying your computer Checking Out Your Gateway Computer Your computer includes the following components FrontComponent Icon Description Back Back Gateway Documentation Microsoft Certificate of Authenticity Locating your serial numberFinding your specifications Memory AccessoriesPrinters Storage DevicesUSB flash drive Uninterruptible power suppliesGetting Started Reducing eye strain Working safelySetting up your computer and computer accessories Setting up your computer desk and chairSitting at your computer Avoiding discomfort and injury from repetitive strain Protecting from power source problemsChecking the voltage selection Starting your computer To set the voltage selection switchTo start your computer Waking up your computer Turning off your computerTo turn off your computer To close unresponsive programs and restart your computer Restarting rebooting your computerStandard keyboard Using the keyboardFunction keys Multifunction keyboardSpecial-function buttons Wireless keyboard Adjusting the volumeTo adjust the overall volume level using hardware controls Help and Support Installing a printer, scanner, or other peripheral deviceUsing Drives and Ports To use a diskette Using the diskette driveIdentifying drive types Using the CD or DVD driveTo insert a CD or DVD Inserting a CD or DVDPlaying a DVD Playing a CDCreating CDs and DVDs Using Drives and Ports Maintaining Your Computer Caring for your computer To run Windows UpdateUpdating Windows To scan for viruses Protecting your computer from virusesTo remove a virus To update Norton AntiVirusCleaning the exterior Cleaning your computerCleaning the keyboard Cleaning the mouse Cleaning the monitorTo clean your trackball mouse To clean your optical mouse Cleaning CDs or DVDsReinstalling programs and drivers Microsoft System RestoreTo run Microsoft System Restore To reinstall your program or driverTo restore your computer to the original configuration Restoring your computer to the original configurationPreventing static electricity discharge To open the case Opening the caseTo remove the front bezel Removing the front bezelOpening the case To replace the front bezel To close the case Closing the caseTo install or replace Dimm memory Installing memoryInstalling memory To replace the battery Replacing the system batteryReplacing the system battery Maintaining Your Computer Troubleshooting First steps Safety guidelinesAdd-in cards TroubleshootingAudio CD or DVD drivesDVD movie will not play ComputerComputer will not start You see a Disk is full error message You see a Access Denied or Write protect error messageYou see a Non-system disk or Disk error error message Diskette driveDVD drives To restore deleted filesFile management Hard driveInternet You see a Data error messageYou cannot connect to the Internet Keyboard Connecting to a Web site takes too longKeyboard does not work Modem dial-up MemoryTo check the dialing properties Your 56K modem does not connect at 56K To run modem diagnosticsModem is not recognized by your computer Modem is noisy when it dials and connects To turn down the modem volumeScreen resolution is not correct MonitorColor is not uniform Computer is running but there is no pictureText on the display is dim or difficult to read Networks MouseMouse does not work Mouse works erraticallyPower PasswordsTo set a default printer PrinterYou see a Printer is out of paper error message You see a Printer queue is full error messageSound To make sure that the printer is not set to work offlineHelp Support Troubleshooting Networking Your Computer Introduction to Networking Using a routerEquipment you need for a router-based Ethernet network Example router-based Ethernet networkCreating an Ethernet network Installing Ethernet cards and driversNaming the computers and the workgroup Making sure your broadband connection worksTo identify this computer on the network To use a Dhcp server Configuring the TCP/IP protocolCreating an Ethernet network Setting up an Ethernet network Setting up a network using a router To set up a network using a router Configuring your routerTo configure the Linksys EtherFast Cable/DSL router Creating an Ethernet network Testing your network You cannot see the other computers on your network Troubleshooting Your Ethernet networkComputer does not recognize an add-inEthernet card Your Ethernet network is running slower than you expectNetworking Your Computer Appendix a Setting up your system Important safety informationUnited States of America Regulatory compliance statementsIndustry Canada IC Unintentional emitter per ICES-003 CanadaExternal television antenna grounding Laser safety statementReference Grounding component Environmental information Trademark Acknowledgments Macrovision statementIndex DVD Page Page RAM Page Page MAN 4350 USR GDE R0 07/05