Gateway E4350 manual DVD movie will not play, Computer will not start

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Chapter 6: Troubleshooting

■Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 25.

■Make sure that the speaker cables are connected correctly and securely.

■Shut down and restart your computer.

■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 39.

■Reinstall the audio device drivers.

A DVD movie will not play

■Make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 29.

■Make sure that the disc label is facing up, then try again.

■Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the DVD drive.

■Shut down and restart your computer.

■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 39.

■Reinstall the device driver.

■Make sure that the DVD program has been installed on your computer.

■DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.

Computer

The computer will not start

■Make sure that the power cord is connected to an AC power source and your computer is turned on.

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Contents Page Page Contents Maintaining Your Computer Iii Page Chapter Help and Support To start Help and SupportSearching for a topic Using Your Computer guideTo access the Using Your Computer guide Identifying your computer Online helpGateway contact information Checking Out Your Gateway Computer Front Your computer includes the following componentsComponent Icon Description Back Back Gateway Documentation Locating your serial number Microsoft Certificate of AuthenticityFinding your specifications Printers AccessoriesMemory Storage DevicesUninterruptible power supplies USB flash driveGetting Started Working safely Reducing eye strainSitting at your computer Setting up your computer desk and chairSetting up your computer and computer accessories Checking the voltage selection Protecting from power source problemsAvoiding discomfort and injury from repetitive strain To start your computer To set the voltage selection switchStarting your computer To turn off your computer Turning off your computerWaking up your computer Restarting rebooting your computer To close unresponsive programs and restart your computerUsing the keyboard Standard keyboardMultifunction keyboard Function keysSpecial-function buttons To adjust the overall volume level using hardware controls Adjusting the volumeWireless keyboard Installing a printer, scanner, or other peripheral device Help and SupportUsing Drives and Ports Using the diskette drive To use a disketteUsing the CD or DVD drive Identifying drive typesInserting a CD or DVD To insert a CD or DVDCreating CDs and DVDs Playing a CDPlaying a DVD Using Drives and Ports Maintaining Your Computer Updating Windows To run Windows UpdateCaring for your computer Protecting your computer from viruses To scan for virusesTo update Norton AntiVirus To remove a virusCleaning the keyboard Cleaning your computerCleaning the exterior To clean your trackball mouse Cleaning the monitorCleaning the mouse Cleaning CDs or DVDs To clean your optical mouseTo run Microsoft System Restore Microsoft System RestoreReinstalling programs and drivers To reinstall your program or driverRestoring your computer to the original configuration To restore your computer to the original configurationPreventing static electricity discharge Opening the case To open the caseRemoving the front bezel To remove the front bezelOpening the case To replace the front bezel Closing the case To close the caseInstalling memory To install or replace Dimm memoryInstalling memory Replacing the system battery To replace the batteryReplacing the system battery Maintaining Your Computer Troubleshooting Safety guidelines First stepsAudio TroubleshootingAdd-in cards CD or DVD drivesComputer will not start ComputerDVD movie will not play You see a Non-system disk or Disk error error message You see a Access Denied or Write protect error messageYou see a Disk is full error message Diskette driveFile management To restore deleted filesDVD drives Hard driveYou cannot connect to the Internet You see a Data error messageInternet Keyboard does not work Connecting to a Web site takes too longKeyboard Memory Modem dial-upTo check the dialing properties Modem is not recognized by your computer To run modem diagnosticsYour 56K modem does not connect at 56K Screen resolution is not correct To turn down the modem volumeModem is noisy when it dials and connects MonitorText on the display is dim or difficult to read Computer is running but there is no pictureColor is not uniform Mouse does not work MouseNetworks Mouse works erraticallyTo set a default printer PasswordsPower PrinterSound You see a Printer queue is full error messageYou see a Printer is out of paper error message To make sure that the printer is not set to work offlineHelp Support Troubleshooting Networking Your Computer Using a router Introduction to NetworkingExample router-based Ethernet network Equipment you need for a router-based Ethernet networkInstalling Ethernet cards and drivers Creating an Ethernet networkTo identify this computer on the network Making sure your broadband connection worksNaming the computers and the workgroup Configuring the TCP/IP protocol To use a Dhcp serverCreating an Ethernet network Setting up an Ethernet network Setting up a network using a router To configure the Linksys EtherFast Cable/DSL router Configuring your routerTo set up a network using a router Creating an Ethernet network Testing your network Computer does not recognize an add-inEthernet card Troubleshooting Your Ethernet networkYou cannot see the other computers on your network Your Ethernet network is running slower than you expectNetworking Your Computer Appendix a Important safety information Setting up your systemRegulatory compliance statements United States of AmericaCanada Industry Canada IC Unintentional emitter per ICES-003Laser safety statement External television antenna groundingReference Grounding component Environmental information Macrovision statement Trademark AcknowledgmentsIndex DVD Page Page RAM Page Page MAN 4350 USR GDE R0 07/05