Scanning, Problems related to scanning operation

SCANNING

This chapter provides solutions to possible scanning problems. See the following table of contents to locate the appropriate page for your question or problem.

Problems related to scanning operation

• Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

•An address cannot be specified.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

•Mode cannot be selected.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

•Auto selection of the colour mode does not take place correctly.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

• The received image file cannot be opened. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

• Transmission takes a long time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

• A destination is pre-selected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

• Cannot write to USB memory. (When using USB Memory Scan.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Problems related to scan results

• The scanned image is clipped. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

• The quality of the scanned image is poor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

• The scanned image is blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

• The scanned image is upside down or on its side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

• The [COLOUR START] key ( ) indictor is not lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

• JPEG was selected for the file type but the file was created as a TIFF file. . . . . . . . . . . . . . . . . . . . . . 51

• The image is too light or too dark. (When using PC Scan.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Problems related to one-touch individual keys / group keys

• A one-touch individual key or group key cannot be stored. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

• A one-touch individual key or group key cannot be edited or deleted. . . . . . . . . . . . . . . . . . . . . . . . . . 52

•You wish to delete or edit an individual key but do not know which group key it is stored in. . . . . . . . 52

•You wish to delete or edit an individual or group key but do not know which program key it is

stored in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

•If you cannot find the item that you are looking for in the above table of contents, see "OTHER PROBLEMS" (page 59).

•If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the main

power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) in that order.

*When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Problems related to scanning operation

Problem	Point to check	Solution

Transmission does	Did you select the correct destination?	Make sure that the correct destination information is
not take place.	Is the correct information (e-mail	stored for the destination and that the destination is
	address or FTP server information)	correctly selected. If delivery by e-mail (Scan to E-mail)
	stored for that destination?	is unsuccessful, an error message such as "Undelivered
		Message" may be sent to the designated administrator's
		e-mail address. This information may help you
		determine the cause of the problem.

MX-7001N, MX-6201N, MX-5500N, MX-7000N, MX-6200N specifications

The Sharp MX-6200N, MX-7000N, and MX-5500N are advanced multifunctional printers designed for medium to large business environments. These models are known for their high-performance capabilities, robust features, and cutting-edge technology, making them ideal for streamlining office tasks and enhancing productivity.

The Sharp MX-6200N offers impressive print speeds of up to 62 pages per minute, ensuring rapid document production without compromising quality. It boasts a high-resolution output of 1200 x 1200 dpi, delivering sharp and vibrant prints. The intuitive 10.1-inch touchscreen interface provides easy navigation and streamlined access to various functions, including printing, scanning, copying, and faxing.

The MX-7000N takes performance a step further with print speeds peaking at 75 pages per minute. This model features advanced scanning capabilities, enabling users to digitize documents quickly with a dual scanning option that supports both one-sided and two-sided originals. Enhanced security features, such as data encryption and user authentication, ensure that sensitive information remains protected.

Meanwhile, the MX-5500N is positioned as a versatile solution with print speeds of up to 55 pages per minute. It features a large-capacity paper tray that can hold up to 3,300 sheets, significantly reducing the frequency of paper replenishment. This model also incorporates customizable workflows, which allow users to set predefined tasks for routine printing and scanning jobs, increasing efficiency.

All three models utilize Sharp’s advanced imaging technology, combined with a real-time image processing engine, for consistent, high-quality outputs across all document types. They support various media sizes and types, from standard letter and legal paper to envelopes and labels, providing flexibility in printing.

Networking capabilities are integral to each model, featuring both wired and wireless connectivity options for seamless integration into existing office infrastructure. Additionally, they are compatible with mobile printing solutions, enabling users to print directly from their smartphones or tablets.

Overall, the Sharp MX-6200N, MX-7000N, and MX-5500N multifunction printers are powerful tools designed to meet the diverse needs of modern businesses. Whether for high-volume printing, secure document management, or versatile scanning solutions, these models stand out for their reliability, efficiency, and user-friendly features, driving productivity in any work environment.