Sharp MX-7001N, MX-6200N, MX-7000N, MX-5500N, MX-6201N specifications Other Problems

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OTHER PROBLEMS

This chapter explains how to resolve problems related to the general operation of the machine. Locate your question or problem in the table of contents below and refer to the appropriate page.

Problems related to machine operation

• Specified machine functions cannot be used.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

• The operation panel cannot be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

• Printing is not possible or stops during a job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

• The original size is not automatically selected or the wrong size is selected. . . . . . . . . . . . . . . . . . . . 61

• The displayed bypass tray paper size is not correct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Problems related to paper feeding and output

• The original misfeeds (automatic document feeder). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

• The paper misfeeds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

• Paper does not feed from the paper tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

• The image on paper is skewed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

• The automatic document feeder does not operate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Problems related to quality / print results

• Lines appear in the scanned image.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

• Smudges appear on printed output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

• Toner does not adhere well or creases appear in the paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

• Print quality is poor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

• Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

• Printing takes place on the wrong side of the paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Problems related to peripheral devices

• The connected USB device cannot be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

• The finisher / saddle stitch finisher / inserter does not operate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

• Stapling does not take place (including pamphlet stapling).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

• Punching does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

• The stapling position or punch position is not correct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Other problems

• The touch panel screen is difficult to view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

• You were logged out without having performed logout yourself. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

• You forgot the administrator password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Alarm display of the inserter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Illustration of the machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the main

power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) in that order.

*When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

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Contents Safety Guide Live EMC this machine and peripheral devicesGREEN-AND-YELLOW Earth NeutralFAX interface cable and Line cable For the users of the fax functionPage Contents Bank drafts Checks Passports Drivers licences Varning Laser informationInstallation Requirements Storing toner cartridges Storage of suppliesSupply of spare parts and consumables Proper storageMachine specifications / copier specifications Weight Required power supplyPower consumption DimensionsContinuous copying speeds Printable sizesAmbient environment Acoustic noise emission measurement according to ISO7779 Automatic document feeder specificationsLarge capacity tray MX-LCX3 specifications Large capacity tray MX-LCX2 specificationsFinisher specifications*1 Saddle stitch finisher specifications*1 Punchable paper weights Hole punchingPunching Inserter specifications Printer specifications Pull scan function Twain specifications Network scanner / Internet Fax*1 specificationsFacsimile specifications Other Countries outside the EU Information on Disposal for Users private householdsInformation on Disposal for Business Users European UnionPage Factory default setting admin Factory default passwordsFactory default administrator password Factory default passwords Web pagesImportant safety information Sharp Electronics Europe GmbH Trademark acknowledgmentsPage Troubleshooting Please note System settingsAbout this manual Conventions used in this manualManual name Contents Manuals provided with the machinePrinted manuals Removing Misfeeds Removing misfeedsPaper misfeed illustrations Paper misfeed in the finisher / saddle stitch finisher Paper misfeed in the inserter When using the MX-LCX3 When using the MX-LCX2Paper misfeed in the paper guide tray 1, tray Before removing the misfed paper in trayBefore removing the misfed paper in tray 2 to Copying Problems related to copying operationProblems related to copying operation Problems related to copy resultsDoes not take place Image rotation doesNot take place Two-sided copyingProblems related to copy results Printing Problems related to printing operationProblems related to printing operation Problems related to print resultsWindows Machine receives an IP address from a Dhcp Two-sided printing Colour printing doesProblems related to print results Down Image is upsideCharacters are printed Many nonsenseFacsimile Problems related to transmissionECM Problems related to reception Problems related to telephone Problems related to audible signals Volume is too lowNo sound is heard Problems related to one-touch individual keys / group keys Scanning Problems related to scanning operationProblems related to scanning operation Problems related to scan resultsAn address cannot be Mode cannot beTake place correctly When Black & White is not selected When Colour is not selectedTransmission takes a When using USB Memory ScanReceived image File cannot be openedProblems related to scan results Was created as a Tiff When using PCJpeg was selected for File type but the fileProblems related to one-touch individual keys / group keys Document Filing Property of a file Stored file hasDisappeared File cannot beInstallation Connection Plug and playScreen does not Appear USBPrinter driver is Click Performance and Maintenance and then SystemNot installed correctly Click the start button and then click Control PanelRestart your computer Delete the installation informationClick Add or Remove Programs Select the program or driver that you wish to deleteOther Problems Operation panel Problems related to machine operationSpecified machine Functions cannot beOriginal size is not Printing is notPossible or stops During a jobFeeder Problems related to paper feeding and outputOriginal misfeeds Automatic documentProblems related to quality / print results Print quality is poor Toner does not adhereWell or creases appear PaperProblems related to peripheral devices Or punch position is Punching does notTake place Stapling positionOther problems Alarm display of the inserter Staple indicatorIndicator Cause Solution Front Illustration of the machineBack
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MX-7001N, MX-6201N, MX-5500N, MX-7000N, MX-6200N specifications

The Sharp MX-6200N, MX-7000N, and MX-5500N are advanced multifunctional printers designed for medium to large business environments. These models are known for their high-performance capabilities, robust features, and cutting-edge technology, making them ideal for streamlining office tasks and enhancing productivity.

The Sharp MX-6200N offers impressive print speeds of up to 62 pages per minute, ensuring rapid document production without compromising quality. It boasts a high-resolution output of 1200 x 1200 dpi, delivering sharp and vibrant prints. The intuitive 10.1-inch touchscreen interface provides easy navigation and streamlined access to various functions, including printing, scanning, copying, and faxing.

The MX-7000N takes performance a step further with print speeds peaking at 75 pages per minute. This model features advanced scanning capabilities, enabling users to digitize documents quickly with a dual scanning option that supports both one-sided and two-sided originals. Enhanced security features, such as data encryption and user authentication, ensure that sensitive information remains protected.

Meanwhile, the MX-5500N is positioned as a versatile solution with print speeds of up to 55 pages per minute. It features a large-capacity paper tray that can hold up to 3,300 sheets, significantly reducing the frequency of paper replenishment. This model also incorporates customizable workflows, which allow users to set predefined tasks for routine printing and scanning jobs, increasing efficiency.

All three models utilize Sharp’s advanced imaging technology, combined with a real-time image processing engine, for consistent, high-quality outputs across all document types. They support various media sizes and types, from standard letter and legal paper to envelopes and labels, providing flexibility in printing.

Networking capabilities are integral to each model, featuring both wired and wireless connectivity options for seamless integration into existing office infrastructure. Additionally, they are compatible with mobile printing solutions, enabling users to print directly from their smartphones or tablets.

Overall, the Sharp MX-6200N, MX-7000N, and MX-5500N multifunction printers are powerful tools designed to meet the diverse needs of modern businesses. Whether for high-volume printing, secure document management, or versatile scanning solutions, these models stand out for their reliability, efficiency, and user-friendly features, driving productivity in any work environment.
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