Apex Digital Apex EmergeCard Remote Access manual Troubleshooting Appendices

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Screen Update Rate	33
Changed-Segment Grid	34
Using Function Keys	35
Setting Alternate Function Key Mapping	36
Configuring Mouse Pointers	37
Synchronizing Mouse Movement	37
Optimizing Mouse Performance	38
Improving the Video Display	39
Setting Your Switch Port Scan Rate	41
Adjusting the Target Window Properties	42
Maintaining Log Files	43
Adjusting Log File Options	43
Viewing Emerge Versions	44
5. Troubleshooting	45
Appendices	46
Getting Help	46
Communications Regulation Information	47
Limited Warranty	48

Emerge Card Remote Access User Guide

Contents • ii

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Contents EmergeCard EmergeCard Remote Access User Guide Contents Troubleshooting Appendices EmergeCard Remote Access Overview OverviewPackage Contents Key Features Feature DescriptionSystem Requirements Recommended systemsInstallation Checklist Planning Your Emerge System Options Video resolution support options Installing your EmergeCard To install your EmergeCardConnecting to an OutLook Switch or a Server Connect to a switch console portConnect to a switch system port Connect directly to a serverTo connect to a switch console port or server Connecting to a Multi-user OutLook Switch Connect to a system portTo connect to an OutLook multi-user switch Connecting to a Viewpoint User Pod To connect to a user pod Connecting to a Viewpoint User Pod and System Pod To connect to a user pod and system pod Configuration checklist Configuring Your EmergeCardAccess the Emerge Install and Configure the Emerge Software Setting up the Target SystemsTo install and configure your Emerge software Set your target system mouse movementUsing the Emerge Application Application operation checklistLaunching the Emerge Application Using the Switch Configuration Wizard To use the Switch Configuration WizardEmerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Card Remote Access User Guide To Begin a Host Session Beginning a Host SessionEmerge Application Window Emerge Application Tool Bar This Icon Represents ThisSend Ctrl+Alt+Del Target System Tool and Status BarsSend Ctrl+Esc Menu Items in the Emerge Window This Key Represents This Which Does ThisWindow Resolution Table Screen Update Rate Optimizing Your Connection PerformanceTo optimize screen activity Changed-Segment GridNo Screen Activity Screen Activity Identified Using Function Keys Default Settings for Emerge Function KeysTo set alternative key mapping and function keys Setting Alternate Function Key MappingTo remove an Emerge Function Key assignment Synchronizing Mouse Movement Configuring Mouse PointersTo synchronize mouse movements To adjust Standard PS/2 mouse drivers To adjust Intellimouse driversAccess via Control PanelMouseMotion tabPointer Speed Access via Control PanelMousePointer OptionsPointer SpeedThis Adjustment Has This Effect Improving the Video DisplayTo adjust the displayed video image of the target system Setting Your Switch Port Scan Rate Adjusting the Target Window Properties To change Target Window PropertiesTo modify log file settings Adjusting Log File OptionsMaintaining Log Files Viewing Emerge Versions To verify the current version of the EmergeTroubleshooting Symptom Probable Cause Recommended SolutionGetting Help Where to Go for AssistanceWhat Information to Provide to Apex Customer Support Communications Regulation Information Limited Warranty Customer RemediesNo Other Warranties No Liability for Consequential Damages