Apex Digital Apex EmergeCard Remote Access manual Troubleshooting

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5. Troubleshooting

Symptom	Probable Cause	Recommended Solution


Emerge host mouse	Method that mouse movements are	Press Align Mouse Pointers hotkey
loses synchronization	processed and transferred	<F9>.
with target mouse
	Speed/acceleration settings	Set mouse settings to recommended
	incorrect on target system	values on target system. See section
		Synchronizing Mouse Movement in the
		Operation chapter.

Mouse displays erratic	Processing with target computer left	Reset the mouse by using the menu
behavior	mouse in indeterminate state	item Configure> Reset Keyboard and
		Mouse.

Slow video	Large video images at high	Choose a lower video resolution. In the
transmission	resolution	LapLink software, select Optimize for
		low speed connection.

Video dithered (pixels	Problems digitizing analog video	Press Emerge Adjustments function key
in a solid region	from target computer into an 8-bit	<F6> and select Video Phase to sharpen
flicker) or snowy,	format (3-bits red, 3-bits green, 2-	the image.
ghosting, or untrue	bits blue)	-or-
colors		-or-
colors
		Adjust Red, Green, or Blue Offset to
		correct color.

	Poor quality cables or long cables	Use short (7 feet or less) high-
		resolution cables.

		If using Viewpoint or SwitchBack with
		Cat 5 cabling, adjust cable
		compensation.

Video image jitters	Problems with video horizontal	If using Viewpoint or SwitchBack with
	synchronization signal	Cat 5 cabling, adjust cable
		compensation.

	Other factors to consider: the target	Press Emerge Adjustments function key
	system’s video card and tiering of	<F6> and adjust Video Phase.
	switches that introduces a delay to
	the horizontal synchronization
	signal for each tier.

Problems in video	Interlaced resolution	Interlaced resolutions not supported.
feedback		Change to a supported video resolution.

Emerge Card Remote Access User Guide

Troubleshooting • 45

Image 49

Contents EmergeCard EmergeCard Remote Access User Guide Contents Troubleshooting Appendices Overview EmergeCard Remote Access OverviewPackage Contents Feature Description Key FeaturesRecommended systems System RequirementsInstallation Checklist Planning Your Emerge System Options Video resolution support options To install your EmergeCard Installing your EmergeCardConnect to a switch console port Connecting to an OutLook Switch or a ServerConnect to a switch system port Connect directly to a serverTo connect to a switch console port or server Connect to a system port Connecting to a Multi-user OutLook SwitchTo connect to an OutLook multi-user switch Connecting to a Viewpoint User Pod To connect to a user pod Connecting to a Viewpoint User Pod and System Pod To connect to a user pod and system pod Configuration checklist Configuring Your EmergeCardAccess the Emerge Setting up the Target Systems Install and Configure the Emerge SoftwareTo install and configure your Emerge software Set your target system mouse movementApplication operation checklist Using the Emerge ApplicationLaunching the Emerge Application To use the Switch Configuration Wizard Using the Switch Configuration WizardEmerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Card Remote Access User Guide To Begin a Host Session Beginning a Host SessionEmerge Application Window This Icon Represents This Emerge Application Tool BarSend Ctrl+Alt+Del Target System Tool and Status BarsSend Ctrl+Esc This Key Represents This Which Does This Menu Items in the Emerge WindowWindow Resolution Table Optimizing Your Connection Performance Screen Update RateTo optimize screen activity Changed-Segment GridNo Screen Activity Screen Activity Identified Default Settings for Emerge Function Keys Using Function KeysTo set alternative key mapping and function keys Setting Alternate Function Key MappingTo remove an Emerge Function Key assignment Synchronizing Mouse Movement Configuring Mouse PointersTo synchronize mouse movements To adjust Intellimouse drivers To adjust Standard PS/2 mouse driversAccess via Control PanelMouseMotion tabPointer Speed Access via Control PanelMousePointer OptionsPointer SpeedImproving the Video Display This Adjustment Has This EffectTo adjust the displayed video image of the target system Setting Your Switch Port Scan Rate To change Target Window Properties Adjusting the Target Window PropertiesTo modify log file settings Adjusting Log File OptionsMaintaining Log Files To verify the current version of the Emerge Viewing Emerge VersionsSymptom Probable Cause Recommended Solution TroubleshootingGetting Help Where to Go for AssistanceWhat Information to Provide to Apex Customer Support Communications Regulation Information Customer Remedies Limited WarrantyNo Other Warranties No Liability for Consequential Damages