
5. Troubleshooting
Symptom | Probable Cause | Recommended Solution |
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Emerge host mouse | Method that mouse movements are | Press Align Mouse Pointers hotkey |
loses synchronization | processed and transferred | <F9>. |
with target mouse |
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| Speed/acceleration settings | Set mouse settings to recommended |
| incorrect on target system | values on target system. See section |
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| Synchronizing Mouse Movement in the |
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| Operation chapter. |
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Mouse displays erratic | Processing with target computer left | Reset the mouse by using the menu |
behavior | mouse in indeterminate state | item Configure> Reset Keyboard and |
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| Mouse. |
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Slow video | Large video images at high | Choose a lower video resolution. In the |
transmission | resolution | LapLink software, select Optimize for |
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| low speed connection. |
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Video dithered (pixels | Problems digitizing analog video | Press Emerge Adjustments function key |
in a solid region | from target computer into an | <F6> and select Video Phase to sharpen |
flicker) or snowy, | format | the image. |
ghosting, or untrue | bits blue) | |
colors |
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| Adjust Red, Green, or Blue Offset to |
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| correct color. |
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| Poor quality cables or long cables | Use short (7 feet or less) high- |
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| resolution cables. |
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| If using Viewpoint or SwitchBack with |
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| Cat 5 cabling, adjust cable |
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| compensation. |
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Video image jitters | Problems with video horizontal | If using Viewpoint or SwitchBack with |
| synchronization signal | Cat 5 cabling, adjust cable |
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| compensation. |
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| Other factors to consider: the target | Press Emerge Adjustments function key |
| system’s video card and tiering of | <F6> and adjust Video Phase. |
| switches that introduces a delay to |
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| the horizontal synchronization |
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| signal for each tier. |
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Problems in video | Interlaced resolution | Interlaced resolutions not supported. |
feedback |
| Change to a supported video resolution. |
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Emerge Card Remote Access User Guide | Troubleshooting • 45 |