Apex Digital Apex EmergeCard Remote Access manual Troubleshooting

Page 49

5. Troubleshooting

Symptom

Probable Cause

Recommended Solution

 

 

 

 

 

 

Emerge host mouse

Method that mouse movements are

Press Align Mouse Pointers hotkey

loses synchronization

processed and transferred

<F9>.

with target mouse

 

 

 

Speed/acceleration settings

Set mouse settings to recommended

 

incorrect on target system

values on target system. See section

 

 

Synchronizing Mouse Movement in the

 

 

Operation chapter.

 

 

 

Mouse displays erratic

Processing with target computer left

Reset the mouse by using the menu

behavior

mouse in indeterminate state

item Configure> Reset Keyboard and

 

 

Mouse.

 

 

 

Slow video

Large video images at high

Choose a lower video resolution. In the

transmission

resolution

LapLink software, select Optimize for

 

 

low speed connection.

 

 

 

Video dithered (pixels

Problems digitizing analog video

Press Emerge Adjustments function key

in a solid region

from target computer into an 8-bit

<F6> and select Video Phase to sharpen

flicker) or snowy,

format (3-bits red, 3-bits green, 2-

the image.

ghosting, or untrue

bits blue)

-or-

colors

 

 

 

 

 

Adjust Red, Green, or Blue Offset to

 

 

correct color.

 

 

 

 

Poor quality cables or long cables

Use short (7 feet or less) high-

 

 

resolution cables.

 

 

 

 

 

If using Viewpoint or SwitchBack with

 

 

Cat 5 cabling, adjust cable

 

 

compensation.

 

 

 

Video image jitters

Problems with video horizontal

If using Viewpoint or SwitchBack with

 

synchronization signal

Cat 5 cabling, adjust cable

 

 

compensation.

 

 

 

 

Other factors to consider: the target

Press Emerge Adjustments function key

 

system’s video card and tiering of

<F6> and adjust Video Phase.

 

switches that introduces a delay to

 

 

the horizontal synchronization

 

 

signal for each tier.

 

 

 

 

Problems in video

Interlaced resolution

Interlaced resolutions not supported.

feedback

 

Change to a supported video resolution.

 

 

 

 

 

 

Emerge Card Remote Access User Guide

Troubleshooting 45

Image 49
Contents EmergeCard EmergeCard Remote Access User Guide Contents Troubleshooting Appendices Overview EmergeCard Remote Access OverviewPackage Contents Feature Description Key FeaturesRecommended systems System RequirementsInstallation Checklist Planning Your Emerge System Options Video resolution support options To install your EmergeCard Installing your EmergeCardConnect to a switch console port Connecting to an OutLook Switch or a ServerConnect to a switch system port Connect directly to a serverTo connect to a switch console port or server Connect to a system port Connecting to a Multi-user OutLook SwitchTo connect to an OutLook multi-user switch Connecting to a Viewpoint User Pod To connect to a user pod Connecting to a Viewpoint User Pod and System Pod To connect to a user pod and system pod Configuration checklist Configuring Your EmergeCardAccess the Emerge Setting up the Target Systems Install and Configure the Emerge SoftwareTo install and configure your Emerge software Set your target system mouse movementApplication operation checklist Using the Emerge ApplicationLaunching the Emerge Application To use the Switch Configuration Wizard Using the Switch Configuration WizardEmerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Card Remote Access User Guide To Begin a Host Session Beginning a Host SessionEmerge Application Window This Icon Represents This Emerge Application Tool BarSend Ctrl+Alt+Del Target System Tool and Status BarsSend Ctrl+Esc This Key Represents This Which Does This Menu Items in the Emerge WindowWindow Resolution Table Optimizing Your Connection Performance Screen Update RateTo optimize screen activity Changed-Segment GridNo Screen Activity Screen Activity Identified Default Settings for Emerge Function Keys Using Function KeysTo set alternative key mapping and function keys Setting Alternate Function Key MappingTo remove an Emerge Function Key assignment Synchronizing Mouse Movement Configuring Mouse PointersTo synchronize mouse movements To adjust Intellimouse drivers To adjust Standard PS/2 mouse driversAccess via Control PanelMouseMotion tabPointer Speed Access via Control PanelMousePointer OptionsPointer SpeedImproving the Video Display This Adjustment Has This EffectTo adjust the displayed video image of the target system Setting Your Switch Port Scan Rate To change Target Window Properties Adjusting the Target Window PropertiesTo modify log file settings Adjusting Log File OptionsMaintaining Log Files To verify the current version of the Emerge Viewing Emerge VersionsSymptom Probable Cause Recommended Solution TroubleshootingGetting Help Where to Go for AssistanceWhat Information to Provide to Apex Customer Support Communications Regulation Information Customer Remedies Limited WarrantyNo Other Warranties No Liability for Consequential Damages