Apex Digital Apex EmergeCard Remote Access manual Getting Help, Where to Go for Assistance

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Appendices

Getting Help

Where to Go for Assistance

Visit our Web site for the latest technical information and to download updates. www.apex.com

Contact your distributor or reseller

E-mail Apex Customer Support: support@apex.com

Phone Apex Customer Support: 800 861-5858

Monday through Friday between 6 am and 6 pm Pacific Time

What Information to Provide to Apex Customer Support

Unit model number and serial number

Make and model of keyboard and mouse attached to the unit. These numbers are on the underside of each unit.

Make and model of computers used

Name and version of operating systems used

Note

If anything is missing or was damaged during shipment, contact the Apex Customer Support group. If you need to return any product, you will need a return materials authorization (RMA) number from Customer Support. Apex Inc. will not accept any returned materials without first issuing a RMA number. Please call Customer Support for details.

Note

Apex Inc. packages and ships your product in a manner designed to protect the system during shipping and handling. We recommend that you save the carton and packing materials until after your equipment is fully installed and operational.

Emerge Card Remote Access User Guide

Apendixes • 46

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Contents EmergeCard EmergeCard Remote Access User Guide Contents Troubleshooting Appendices EmergeCard Remote Access Overview OverviewPackage Contents Key Features Feature DescriptionSystem Requirements Recommended systemsInstallation Checklist Planning Your Emerge System Options Video resolution support options Installing your EmergeCard To install your EmergeCardConnect to a switch system port Connecting to an OutLook Switch or a ServerConnect to a switch console port Connect directly to a serverTo connect to a switch console port or server Connecting to a Multi-user OutLook Switch Connect to a system portTo connect to an OutLook multi-user switch Connecting to a Viewpoint User Pod To connect to a user pod Connecting to a Viewpoint User Pod and System Pod To connect to a user pod and system pod Access the Emerge Configuring Your EmergeCardConfiguration checklist To install and configure your Emerge software Install and Configure the Emerge SoftwareSetting up the Target Systems Set your target system mouse movementUsing the Emerge Application Application operation checklistLaunching the Emerge Application Using the Switch Configuration Wizard To use the Switch Configuration WizardEmerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Card Remote Access User Guide Emerge Application Window Beginning a Host SessionTo Begin a Host Session Emerge Application Tool Bar This Icon Represents ThisSend Ctrl+Esc Target System Tool and Status BarsSend Ctrl+Alt+Del Menu Items in the Emerge Window This Key Represents This Which Does ThisWindow Resolution Table Screen Update Rate Optimizing Your Connection PerformanceNo Screen Activity Screen Activity Identified Changed-Segment GridTo optimize screen activity Using Function Keys Default Settings for Emerge Function KeysTo remove an Emerge Function Key assignment Setting Alternate Function Key MappingTo set alternative key mapping and function keys To synchronize mouse movements Configuring Mouse PointersSynchronizing Mouse Movement Access via Control PanelMouseMotion tabPointer Speed To adjust Standard PS/2 mouse driversTo adjust Intellimouse drivers Access via Control PanelMousePointer OptionsPointer SpeedThis Adjustment Has This Effect Improving the Video DisplayTo adjust the displayed video image of the target system Setting Your Switch Port Scan Rate Adjusting the Target Window Properties To change Target Window PropertiesMaintaining Log Files Adjusting Log File OptionsTo modify log file settings Viewing Emerge Versions To verify the current version of the EmergeTroubleshooting Symptom Probable Cause Recommended SolutionWhat Information to Provide to Apex Customer Support Where to Go for AssistanceGetting Help Communications Regulation Information No Other Warranties Limited WarrantyCustomer Remedies No Liability for Consequential Damages