3Com 2226-SFP, 2250-SFP, 2426-PWR manual Troubleshooting, Resetting to Factory Defaults

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5 TROUBLESHOOTING

This chapter lists some issues that you may encounter while installing, using, and managing the Switch, with suggested courses of corrective action to take.

If you encounter an issue that is not listed here and you cannot solve it, check the 3Com Knowledgebase at http://knowledgebase.3com.com before contacting your local technical support representative.

For more information on how to obtain support for your Switch, refer to Appendix A.

Resetting to Factory Defaults

If the Switch does not operate normally or if the firm- ware becomes corrupted, you can reset the Switch to factory defaults.

Connect to the console interface, as detailed elsewhere in this user guide.

During the power up sequence after the Power On Self Test has completed, the following message will be dis- played:

Press Ctrl+C within 5 seconds to get into

FailSafe mode

Do as instructed and wait for the remainder of the switch initialization to complete.

You will then be presented with 4 options:

Initialize

Password

Reboot

Upgrade

Selecting Initialize will delete all the stored configura- tion information, including IP address modes and pass- words.

Selecting Password will delete all stored passwords. The default user name will now be admin with no pass- word.

Selecting Reboot will restart the Switch without making any changes

Selecting Upgrade will initiate a firmware download via TFTP. Follow the instructions provided with your TFTP server to upgrade the firmware using this interface.

CAUTION: Resetting the Switch to factory defaults erases all your settings. You will need to reconfigure the Switch after you reset it.

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Contents Installation and User Guide 3Com Corporation 350 Campus Drive Marlborough MA Contents Snmp 3COM CLI Reference Guide Page Conventions About this GuideProduct Registration Documentation CommentsAutonegotiating 10/100 Mbps Ports Overview of the Baseline SwitchFeatures and Capabilities Autosensing of MDI/MDIX ConnectionsPhysical Features Power-over-Ethernet CapabilityGigabit Combo Ports RJ-45/SFP RJ-45 10/100 Ports Front PanelGigabit Combo Ports RJ-45/SFP 10/100BASE-TX Link/Activity Status LEDs SFP Mode Rear Panel Power LEDPackage Contents Important Safety Information Installing the SwitchImportante Avviso di Sicurezza Positioning the SwitchRack-Mounting or Free-Standing Using the Mounting KitSupplying Power to the Switch Montagesatz AnweisungenPlacing Units On Top of Each Other Status Meaning Checking for Correct OperationUsing SFP Tranceivers Approved SFP TransceiversInserting an SFP Transceiver Removing an SFP Transceiver Performing Spot ChecksRefer to Troubleshooting on Using the Console Command Line Interface CLI Requirements for Accessing the Web InterfaceCLI Summary with Default IP Address CLI Summary with Assigned IP Address Logging On to the Web InterfaceMenu Navigating the Web InterfaceMenu Item Description Snmp Port Status Buttons3Com Switch Detect Welcome Screen Running the 3Com Switch Detect Application3Com Switch Detect Search Screen Connecting to the WEB Interface Device Summary Information Configuration OverviewPolling Interval Device ViewColor Key Administration SettingsModifying the IP Address Settings Automatic IP ConfigurationBackup Configuration IP SetupFirmware Upgrade Restore ConfigurationInitialize, keep IP setting ResetSystem Access RebootCreate User User SummaryRemove User Modify UserSetup System NameSystem Time Configuring VLANs Snmp AddSnmp Remove Vlan Modify Vlan Setup ScreenRename Modify PortPort Detail RemoveSample Vlan Configurations Forwarding Tagged/Untagged FramesVlan Detail Setting Up Vlan Across Two Switches Setting Up Two VLANs on the Same SwitchSpanning Tree Tagged Vlan ConfigurationSpanning Tree Summary Screen SummarySpanning Tree Setup Screen Port SetupIgmp Snooping & Query Spanning Tree Port Setup ScreenBroadcast Storm Summary Screen Broadcast StormModify QoS VoIP Traffic SettingsQoS VoIP Setup Screen OUI Add OUI SummaryQoS OUI Modify Screen PoE 3CBLSF26-PWR onlyAdministration Configuring Port SettingsDetail Port Administration Summary ScreenSpeed/Duplex for 1000 Mbps Connections Port Administration Setup ScreenGuidelines for Creating Trunks Link AggregationLink Aggregation Summary Screen CreateUse the Remove tab to delete a link aggregation group Security StatisticsRadius Client Configure 802.1X Settings802.1X Summary Screen Address Table MonitoringPort Summary Port MirroringUse the Setup tab to create a port mirror session Cable Diagnostic Summary Screen Cable DiagnosticsCable Diagnostic Screen DiagnosticsConfiguring the Switch from the WEB Interface Resetting to Factory Defaults TroubleshootingSolving LED Issues Forgotten Static IP AddressFiber cable is connected, but the Module Active LED is off If the Problem Persists Link/Activity LED is on, but network performance is poorAll ports appear to show continual activity Troubleshooting Purchase Value-Added Services Troubleshoot Online Access Software DownloadsRegister Your Product Contact Us Telephone Technical Support and RepairCountry Telephone Number Latsupportanc@3com.com Electrical 3CBLSF26 Related StandardsEnvironmental Physical3CBLSF26PWR Related Standards Electrical 3CBLSF50 Related StandardsEnvironmental PhysicalAppendix B Technical Information Console Cable PIN-OUTSNull Modem Cable PC-AT Serial CableModem Cable Pin Number 10/100 1000 Ethernet Port RJ-45 Pin AssignmentsAppendix C PIN-OUTS Getting Started with the Command Line Interface Console PortLogging on to the CLI CLI Commands Automatic LogoutConcurrent CLI Sessions Syntax Default Configuration Parameters Ping255.255.255.0 IpSetupUpgrade Initialize Following example resets the Switch to factory defaultsLogout PasswordRegulatory Notices 100 1000BASE-T Auto-negotiationBandwidth Category 6 Cables Category 3 CablesCategory 5 Cables Category 5e CablesIeee 802.1Q Full DuplexHalf Duplex Ieee 802.1DMAC Address Power over EthernetLayer Link AggregationSubnet Mask SwitchServer Subnet AddressVlan Numbers IndexIndex