3Com 6200 manual Technical Support, Online, Services, World Wide Web Site

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Technical Support

Technical Support

	3Com provides easy access to technical support information through a
	variety of services. This chapter describes these services.
	Information contained in this chapter is correct at time of publication. For
	the most recent information, 3Com recommends that you access the 3Com
	Corporation World Wide Web site.

Online	3Com offers worldwide product support 24 hours a day, 7days a week,
Technical	through the following online systems:
Technical
Services	• World Wide Web site
	• 3Com Knowledgebase Web Services
	• 3Com FTP site

World Wide Web Site

To access the latest networking information on the 3Com Corporation

World Wide Web site, enter this URL into your Internet browser:

http://www.3com.com/

This service provides access to online support information such as technical documentation and software library, as well as support options that range from technical education to maintenance and professional services.

3COM Security Switch 6200 Hardware and Software Users Guide

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Contents 10/100 Security Switch Hardware and Software Users Guides10/100/1000 FIBERENVIRONMENTAL STATEMENT UNITED STATES GOVERNMENT LEGENDEnd of Life Statement Regulated Materials StatementInstallation Contents3COM Security Switch 6200 Hardware and Software Users Guide About this GuideTechnical Specifications 4 Configuring the Security Switch 6200 System5 Upgrading the System Software Technical SupportRegulatory Information Connector Pin AssignmentsSafety Regulatory Standards Compliance3COM Security Switch 6200 Hardware and Software Users Guide Intended About this GuideAudience ConventionsSecurity Switch 6200 Product Release Notes 3COM Security Switch 6200 Hardware and Software Users GuideInstall Server Installation and Configuration Guide Security Switch 6200 Applications GuideComponents IntroductionSystem Figure 1-2 Rear Panel Component Layout ChassisFigure 1-1 6200 Front View First Time Startup Interview Configuration ToolManagement Options Introduction Before You Start InstallationDescription Site RequirementsRequirement MGMT1 MGMT2 SYS HDD Figure 2-1 3COM Security Switch 6200 Shipping Contents10/100 FIBERTools Additional Equipment Required EquipmentCables Table 2-1 Cable Distance LimitationsTerminal or PC InstallationFront Rack Mounting Figure 2-2 Front Rack Mounting the ChassisTabletop Mounting Management Serial Port Connections Interface Connections and First Time Start-UpMaking Connections Connecting a Terminal or PC to the System Front Serial Craft Port Power Connections Connecting RemotelyFigure 3-2 Connecting to the System Remotely Figure 3-3 System Rear View Power ConnectionsNormal Startup andOperation LED DisplaysBIOS Generated POST Error Beep Codes POST Error Beep CodesError message BMC Generated POST Beep CodesInterface Connections and First Time Start-Up error Codes POST Memory Error 3-Beep CodesBeep Debug port 80hFirst Time Startup 3. Define the Time Zone 5. Define the Management Services 3-106. Configure the SNMP parameters 4. Select a region7. Configure the individual user accounts 3-11The following is an example display showing configured users 8. Configure the host interfaces10. Configure your default gateway 3-129. Configure all additional interfaces 11. Configure NTP to achieve time synchronization 3-133-14 Configuring the Security Switch System choices. The Enter key is used to select default values ConfiguringParameters 2. To change any of the system parameters enter y, or press the Return key to leave system parameters unchanged 4. Select a region Configuring User Accounts the Network ResolutionTime Protocol Domain NameTo configure SNMP 1. Select Option 5 from the main menu Configuring the Simple Network Management Protocol SNMP2. Configure SNMP Servers. For example 3. Enter the desired option or enter X to return to the main menu4. Configure SNMP Communities. For example 6. Configure SNMP Trap Destinations. For example 4-10 Interfaces4-11 1. Select Option 7 from the main menu 4-124-13 Configuring Network Interfacesinterface. To configure IP Aliases IP Aliases4-14 4-15 4-16 Configuring Static Routes4-17 Configuring Static ARP Entries4-18 Configuring the Virtual Router Redundancy Protocol VRRP4-19 4-20 Configuration Saving Your System ConfigurationExiting from the Configuration Tool Restoringaddress=10.1.1.50 data /dnsserver 4-22ipinterface data ifname=management 1 address=192.168.10.6 /data 4-23ipaddr=128.205.1.31 macaddr=0000a2000003 /data statichost account 4-24Settings Defaultsystem to Factory4-26 Upgrading the System Software Upgrading the System SoftwareAnswer Y when this command prompts you Rollback Features Upgrading the System Software Using the Safe Upgrade andSoftware Safe Upgrade Upgrading from Version6. Savew the partition table by entering the letter “w” Upgrading from Version 2.1 and Greater Upgrading from Software to a UP While an RP is Operational Rollback Technical Support ServicesOnline TechnicalSupport from 3Com Knowledgebase Web ServicesYour Network SupplierEmail Support Support from 3ComTelephone Support Asia, Pacific RimCountry Telephone Support NumbersTelephone Number Asia, Pacific RimNorth America Latin AmericaReturning Products for Repair Fax Numbers for return authorization numbersTechnical Support 3COM Security Switch 6200 Hardware and Software Users GuideCountry Telephone NumberTechnical Support Physical Characteristics Technical SpecificationsEnvironmental Characteristics Power CharacteristicsTechnical Specifications DB-9 Connector Connector Pin AssignmentsSignal Pin NumberConnector Pin Assignments Regulatory Information SafetyRegulatory Standards Compliance CE marking for the EEA European Economic AreaImmunity Compliance EMI ComplianceRadio Frequency Interference VCCI Statement V-3/2000.04