3Com 6200 manual Returning Products for Repair, Fax Numbers for return authorization numbers

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Technical Support

Returning Products for Repair

Before you send a product directly to 3Com for repair, you must first obtain an authorization number. Products sent to 3Com without authorization numbers will be returned to the sender unopened, at the sender's expense.

You can obtain an authorization number (called an RMA) by entering the following URL into your Internet browser:

http://www.3com.com/support/en_US/repair

Alternatively, you can obtain an RMA by calling or faxing one of the numbers in the following table:

Fax Numbers for return authorization numbers

Country	Telephone Number	Fax Number

Asia, Pacific Rim	+65 543 6500	+65 543 6348

Europe, Middle East and	+44 (0)1442 435529
Africa
	01 7956 7124
Austria	070 700 000
Belgium (Flemish)	070 700 770
Belgium (French)	7010 7289
Denmark	01080 2783
Finland	0825 809 622
France	01805 404 747
Germany	06800 14466
Hungary	1800 509359
Ireland	1800 943 2632
Israel	199 161346
Italy	800 29880
Luxembourg	0900 777 7737
Netherlands	815 33 047
Norway	00800 441 1357
Poland	707 200 123
Portugal	0800 991196
South Africa	9 021 60455
Spain	07711 14453
Sweden	08488 50112
Switzerland	0870 241 3901
U.K.

USA and Canada	1 800 876 3266	1 508 323 6061 (not toll free)

7-6	3COM Security Switch 6200 Hardware and Software Users Guide

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Contents 10/100/1000 Security Switch Hardware and Software Users Guides10/100 FIBEREnd of Life Statement UNITED STATES GOVERNMENT LEGENDENVIRONMENTAL STATEMENT Regulated Materials Statement3COM Security Switch 6200 Hardware and Software Users Guide ContentsInstallation About this Guide5 Upgrading the System Software 4 Configuring the Security Switch 6200 SystemTechnical Specifications Technical SupportSafety Connector Pin AssignmentsRegulatory Information Regulatory Standards Compliance3COM Security Switch 6200 Hardware and Software Users Guide Audience About this GuideIntended ConventionsInstall Server Installation and Configuration Guide 3COM Security Switch 6200 Hardware and Software Users GuideSecurity Switch 6200 Product Release Notes Security Switch 6200 Applications GuideSystem IntroductionComponents Figure 1-1 6200 Front View ChassisFigure 1-2 Rear Panel Component Layout Management Options Configuration ToolFirst Time Startup Interview 3COM Security Switch 6200 Hardware and Software Users Guide Installation Before You StartRequirement Site RequirementsDescription 10/100 Figure 2-1 3COM Security Switch 6200 Shipping ContentsMGMT1 MGMT2 SYS HDD FIBERCables Additional Equipment Required EquipmentTools Table 2-1 Cable Distance LimitationsFront Rack Mounting InstallationTerminal or PC Figure 2-2 Front Rack Mounting the ChassisTabletop Mounting Making Connections Interface Connections and First Time Start-UpManagement Serial Port Connections Connecting a Terminal or PC to the System Front Serial Craft Port Figure 3-2 Connecting to the System Remotely Connecting RemotelyPower Connections Figure 3-3 System Rear View Power ConnectionsOperation Startup andNormal LED DisplaysError message POST Error Beep CodesBIOS Generated POST Error Beep Codes BMC Generated POST Beep Codes3COM Security Switch 6200 Hardware and Software Users Guide Beep POST Memory Error 3-Beep Codeserror Codes Debug port 80hFirst Time Startup 3. Define the Time Zone 6. Configure the SNMP parameters 3-105. Define the Management Services 4. Select a regionThe following is an example display showing configured users 3-117. Configure the individual user accounts 8. Configure the host interfaces9. Configure all additional interfaces 3-1210. Configure your default gateway 3-13 11. Configure NTP to achieve time synchronization3-14 Configuring the Security Switch System Parameters Configuringchoices. The Enter key is used to select default values 2. To change any of the system parameters enter y, or press the Return key to leave system parameters unchanged 5. Define the Management Services Configuring User Accounts Time Protocol Resolutionthe Network Domain Name2. Configure SNMP Servers. For example Configuring the Simple Network Management Protocol SNMPTo configure SNMP 1. Select Option 5 from the main menu 3. Enter the desired option or enter X to return to the main menu4. Configure SNMP Communities. For example 6. Configure SNMP Trap Destinations. For example Interfaces 4-104-11 4-12 1. Select Option 7 from the main menuConfiguring Network Interfaces 4-134-14 IP Aliasesinterface. To configure IP Aliases 4-15 Configuring Static Routes 4-16Configuring Static ARP Entries 4-17Configuring the Virtual Router Redundancy Protocol VRRP 4-184-19 4-20 Exiting from the Configuration Tool Saving Your System ConfigurationConfiguration Restoring4-22 address=10.1.1.50 data /dnsserver4-23 ipinterface data ifname=management 1 address=192.168.10.6 /data4-24 ipaddr=128.205.1.31 macaddr=0000a2000003 /data statichost accountsystem to DefaultSettings Factory4-26 Upgrading the System Software Upgrading the System SoftwareAnswer Y when this command prompts you Software Safe Upgrade Upgrading the System Software Using the Safe Upgrade andRollback Features Upgrading from Version6. Savew the partition table by entering the letter “w” Upgrading from Version 2.1 and Greater Upgrading from Software to a UP While an RP is Operational Rollback Online ServicesTechnical Support TechnicalYour Network 3Com Knowledgebase Web ServicesSupport from SupplierTelephone Support Support from 3ComEmail Support Asia, Pacific RimTelephone Number Telephone Support NumbersCountry Asia, Pacific RimLatin America North AmericaFax Numbers for return authorization numbers Returning Products for RepairCountry 3COM Security Switch 6200 Hardware and Software Users GuideTechnical Support Telephone Number3COM Security Switch 6200 Hardware and Software Users Guide Environmental Characteristics Technical SpecificationsPhysical Characteristics Power CharacteristicsTechnical Specifications Signal Connector Pin AssignmentsDB-9 Connector Pin NumberConnector Pin Assignments Regulatory Standards Compliance SafetyRegulatory Information CE marking for the EEA European Economic AreaRadio Frequency Interference EMI ComplianceImmunity Compliance VCCI Statement V-3/2000.04