3Com 6200 Support from 3Com, Email Support, Telephone Support, Asia, Pacific Rim, Latin America

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Technical Support

Support from 3Com

If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers email and telephone technical support services. To find out more about your support options, email or call the 3Com technical support services at the location nearest you.

Email Support

Some 3Com regions offer an email support service. To access this service for your region, use the appropriate URL or email address from the list below.

Asia, Pacific Rim

From this region, email: apr_technical_support@3com.com

Europe, Middle East and Africa

Enter the URL: http://emea.3com.com/support/email.html

Latin America

Spanish speakers, enter the URL: http://lat.3com.com/lat/support/ form.html

Portuguese speakers, enter the URL: http://lat.3com.com/br/support/ form.html

English speakers, email: lat_support_anc@3com.com

Telephone Support

When you contact 3Com for assistance, have the following information ready:

•Product model name, part number, and serial number

•A list of system hardware and software, including revision levels

•Diagnostic error messages

•Details about recent configuration changes, if applicable

The following table provides a list of worldwide technical telephone support numbers. These numbers are correct at the time of publication. Refer to the 3Com Web site for updated information.

3COM Security Switch 6200 Hardware and Software Users Guide

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Contents FIBER Security Switch Hardware and Software Users Guides10/100 10/100/1000Regulated Materials Statement UNITED STATES GOVERNMENT LEGENDENVIRONMENTAL STATEMENT End of Life StatementAbout this Guide ContentsInstallation 3COM Security Switch 6200 Hardware and Software Users GuideTechnical Support 4 Configuring the Security Switch 6200 SystemTechnical Specifications 5 Upgrading the System SoftwareRegulatory Standards Compliance Connector Pin AssignmentsRegulatory Information Safety3COM Security Switch 6200 Hardware and Software Users Guide Conventions About this GuideIntended AudienceSecurity Switch 6200 Applications Guide 3COM Security Switch 6200 Hardware and Software Users GuideSecurity Switch 6200 Product Release Notes Install Server Installation and Configuration GuideSystem IntroductionComponents Figure 1-1 6200 Front View ChassisFigure 1-2 Rear Panel Component Layout Management Options Configuration ToolFirst Time Startup Interview Introduction Before You Start InstallationRequirement Site RequirementsDescription FIBER Figure 2-1 3COM Security Switch 6200 Shipping ContentsMGMT1 MGMT2 SYS HDD 10/100Table 2-1 Cable Distance Limitations Additional Equipment Required EquipmentTools CablesFigure 2-2 Front Rack Mounting the Chassis InstallationTerminal or PC Front Rack MountingTabletop Mounting Making Connections Interface Connections and First Time Start-UpManagement Serial Port Connections Connecting a Terminal or PC to the System Front Serial Craft Port Figure 3-3 System Rear View Power Connections Connecting RemotelyPower Connections Figure 3-2 Connecting to the System RemotelyLED Displays Startup andNormal OperationBMC Generated POST Beep Codes POST Error Beep CodesBIOS Generated POST Error Beep Codes Error messageInterface Connections and First Time Start-Up Debug port 80h POST Memory Error 3-Beep Codeserror Codes BeepFirst Time Startup 3. Define the Time Zone 4. Select a region 3-105. Define the Management Services 6. Configure the SNMP parameters8. Configure the host interfaces 3-117. Configure the individual user accounts The following is an example display showing configured users9. Configure all additional interfaces 3-1210. Configure your default gateway 11. Configure NTP to achieve time synchronization 3-133-14 Configuring the Security Switch System Parameters Configuringchoices. The Enter key is used to select default values 2. To change any of the system parameters enter y, or press the Return key to leave system parameters unchanged 5. Define the Management Services Configuring User Accounts Domain Name Resolutionthe Network Time Protocol3. Enter the desired option or enter X to return to the main menu Configuring the Simple Network Management Protocol SNMPTo configure SNMP 1. Select Option 5 from the main menu 2. Configure SNMP Servers. For example4. Configure SNMP Communities. For example 6. Configure SNMP Trap Destinations. For example 4-10 Interfaces4-11 1. Select Option 7 from the main menu 4-124-13 Configuring Network Interfaces4-14 IP Aliasesinterface. To configure IP Aliases 4-15 4-16 Configuring Static Routes4-17 Configuring Static ARP Entries4-18 Configuring the Virtual Router Redundancy Protocol VRRP4-19 4-20 Restoring Saving Your System ConfigurationConfiguration Exiting from the Configuration Tooladdress=10.1.1.50 data /dnsserver 4-22ipinterface data ifname=management 1 address=192.168.10.6 /data 4-23ipaddr=128.205.1.31 macaddr=0000a2000003 /data statichost account 4-24Factory DefaultSettings system to4-26 Upgrading the System Software Upgrading the System SoftwareAnswer Y when this command prompts you Upgrading from Version Upgrading the System Software Using the Safe Upgrade andRollback Features Software Safe Upgrade6. Savew the partition table by entering the letter “w” Upgrading from Version 2.1 and Greater Upgrading from Software to a UP While an RP is Operational Rollback Technical ServicesTechnical Support OnlineSupplier 3Com Knowledgebase Web ServicesSupport from Your NetworkAsia, Pacific Rim Support from 3ComEmail Support Telephone SupportAsia, Pacific Rim Telephone Support NumbersCountry Telephone NumberNorth America Latin AmericaReturning Products for Repair Fax Numbers for return authorization numbersTelephone Number 3COM Security Switch 6200 Hardware and Software Users GuideTechnical Support CountryTechnical Support Power Characteristics Technical SpecificationsPhysical Characteristics Environmental CharacteristicsTechnical Specifications Pin Number Connector Pin AssignmentsDB-9 Connector SignalConnector Pin Assignments CE marking for the EEA European Economic Area SafetyRegulatory Information Regulatory Standards ComplianceVCCI Statement V-3/2000.04 EMI ComplianceImmunity Compliance Radio Frequency Interference