Rose electronic 2xE manual Service Information, Maintenance and Repair, Technical Support

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SERVICE

Service Information

Maintenance and Repair

This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container. See Limited Warranty for more information.

When returning a Unit, it should be double-packed in the original container or equivalent, insured and shipped to:

Rose Electronics Attn: RA__________

10707 Stancliff Road Houston, Texas 77099 USA

Technical Support

If you are experiencing problems, or need assistance in setting up, configuring or operating your switch, consult the appropriate sections of this manual. If, however, you require additional information or assistance, please contact the Rose Electronics Technical Support Department at:

Phone: (281) 933-7673

E-Mail: TechSupport@rose.com

Web: www.rose.com

Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday through Friday.

Please report any malfunctions in the operation of this Unit or any discrepancies in this manual to the Rose Electronics Technical Support Department.

58ULTRAMATRIX E-SERIES MANUAL

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Contents Installation and Operations Manual Limited Warranty FCC/IC STATEMENTS, EU Declaration of Conformity Table of Contents Tables AppendicesPage Introduction DisclaimerAbout this manual IntroductionUpgradability Security FeaturesFlexibility On-screen display technology CompatibilityKVM compatibility CPU compatibilityCable requirements Package contentsRose Electronics web site Models Overview System OverviewKVM station KVM Station Keyboard and MouseComputers ExpansionTwo expansion cards are Installed in the 4xE modelRS232 port Cabling System securitySite planning Installation Switch Installation Single UnitPre-Configuration procedure Ultramatrix E-SERIES Manual Switch Installation Multiple units BUS topology Starting computer Connecting the expansion unitsMaximum computers Ultramatrix E-SERIES Manual Connecting the computers Verifying the Video pathUltramatrix E-SERIES Manual Switch Installation Multiple units Ring topology Ultramatrix E-SERIES Manual Ultramatrix E-SERIES Manual Switch Installation Multiple units Split-BUS topology Ultramatrix E-SERIES Manual Ultramatrix E-SERIES Manual Ultramatrix E-SERIES Manual Configuration Menus Menu structureMain Menu KVMConfigure System menu System settings selectionsMaximum computers Default Starting computer number DefaultPC keyboard delay Default Fast Sun keyboard language Default US Appearance settings selectionsScreen saver time seconds Default 1800 seconds Background / Text color Default Cyan / BlackConfigure Computer menu Ultramatrix E-SERIES Manual Configure KVM menu BUSUltramatrix E-SERIES Manual Configure User menu Configure user menuUltramatrix E-SERIES Manual Configure Profile menu Configure profile menuUltramatrix E-SERIES Manual Ultramatrix E-SERIES Manual Configure Group menu Power System Status displayPos Position Ver VersionSave menu YESFollowing instructions apply to all UltraMatrix switches Keyboard commandsCommand Key Sequence Description OperationUser ID Password Computer select menu Connection successful to NT Server On Admin Share mode Disconnected from Payroll On Sharon Timed outConnecting the Serial Cable Setting up Windows HyperTerminalSerial Port Serial port usage RS232Starting a serial communication session Serial menuOption 1. Change Starting Computer From card #1 only Serial menu optionsOption 2. Change the serial port baud rate Ultramatrix E-SERIES Manual Ultramatrix E-SERIES Manual Option 7. Save Changes Option 8. Exit Restart the UnitSwitching using the serial port Serial Device Support Serial device supportComputer Serial 9600,N,8,1 Service Service InformationMaintenance and Repair Technical SupportSafety SafetyGrounding Safety and EMC Regulatory StatementsServicing Ultramatrix E-SERIES Manual Troubleshooting TroubleshootingMouse does not move PS/2 mouse gets out of syncVideo fuzzy Video not synchronized or wrong colorAppendices KVMAppendix B. General specifications CPU/KVM DB25FCPU Cables Rack Mount KitsCPU Appendix E. Disconnect Status Reasons Description Action Appendix F. KVM placement / conflicts Appendix G. Password jumper Appendix H. Diagnostic check / error messages Diagnostic DescriptionUltramatrix E-SERIES Manual Kernel halt error messages Message DescriptionAppendix I. Video distance table Appendix J. Rack mount Appendix K. Rack mount illustrationPage Page Stancliff Road Phone 281 Houston, Texas