Rose electronic 2xE manual Troubleshooting

Page 68

TROUBLESHOOTING

Troubleshooting

Computer does not boot, keyboard or mouse error received

„CPU cable is loose. Re-seat cable and hit F1 to continue or reboot computer.

„Wrong cable plugged in. Keyboard and mouse cables reversed.

„CPU cable is defective. Try using CPU cable from another computer. If problem goes away, cable is defective.

„Port on UltraMatrix is defective. Try using another port on the UltraMatrix. If problem goes away, port is defective.

„Port on computer is defective. Try plugging in keyboard or mouse directly. If problem remains, computer port is defective. If computer power status LED not lit, fuse on motherboard may be blown.

Mouse driver does not load

„If PS/2 type mouse, computer must be attached to the UltraMatrix or mouse at boot-up time in order for mouse to be recognized by the computer. Reboot computer with the UltraMatrix powered on and a CPU cable attached.

„Incompatible or old mouse driver being used. Update mouse driver.

Can't switch computer port from keyboard

„Power to the UltraMatrix was removed for less than three seconds possibly causing keyboard to lock up. Detach and reattach keyboard.

„The mode of the keyboard does not match that of the computer. Issue the mode command, usually 1 for IBM PS/2s, and 2 for all others. The default setting of the UltraMatrix is mode 2. Sometimes an incorrect mode will confuse the computer or keyboard. This requires re-booting the computer or resetting the keyboard by unplugging and plugging it back in.

„If trying to reach a remote port, that port is busy. Try again later.

„If trying to reach a remote port, the expansion cable is detached or the remote Unit is powered off.

„Keyboard port or computer port cable detached.

Wrong or missing characters from those typed

„The keyboard mode is incorrect; configure computer port for correct keyboard mode.

Can't access all functions of mouse

„If Microsoft BallPoint mouse, get latest Microsoft mouse driver.

62ULTRAMATRIX E-SERIES MANUAL

Image 68
Contents Installation and Operations Manual Limited Warranty FCC/IC STATEMENTS, EU Declaration of Conformity Table of Contents Tables AppendicesPage Introduction DisclaimerAbout this manual IntroductionFlexibility FeaturesUpgradability Security On-screen display technology CompatibilityKVM compatibility CPU compatibilityRose Electronics web site Package contentsCable requirements Models Overview System OverviewKVM station KVM Station Keyboard and MouseComputers ExpansionRS232 port Installed in the 4xE modelTwo expansion cards are Cabling System securitySite planning Installation Switch Installation Single UnitPre-Configuration procedure Ultramatrix E-SERIES Manual Switch Installation Multiple units BUS topology Maximum computers Connecting the expansion unitsStarting computer Ultramatrix E-SERIES Manual Connecting the computers Verifying the Video pathUltramatrix E-SERIES Manual Switch Installation Multiple units Ring topology Ultramatrix E-SERIES Manual Ultramatrix E-SERIES Manual Switch Installation Multiple units Split-BUS topology Ultramatrix E-SERIES Manual Ultramatrix E-SERIES Manual Ultramatrix E-SERIES Manual Configuration Menus Menu structureMain Menu KVMConfigure System menu System settings selectionsPC keyboard delay Default Fast Starting computer number DefaultMaximum computers Default Sun keyboard language Default US Appearance settings selectionsScreen saver time seconds Default 1800 seconds Background / Text color Default Cyan / BlackConfigure Computer menu Ultramatrix E-SERIES Manual Configure KVM menu BUSUltramatrix E-SERIES Manual Configure User menu Configure user menuUltramatrix E-SERIES Manual Configure Profile menu Configure profile menuUltramatrix E-SERIES Manual Ultramatrix E-SERIES Manual Configure Group menu Power System Status displayPos Position Ver VersionSave menu YESFollowing instructions apply to all UltraMatrix switches Keyboard commandsCommand Key Sequence Description OperationUser ID Password Computer select menu Connection successful to NT Server On Admin Share mode Disconnected from Payroll On Sharon Timed outConnecting the Serial Cable Setting up Windows HyperTerminalSerial Port Serial port usage RS232Starting a serial communication session Serial menuOption 2. Change the serial port baud rate Serial menu optionsOption 1. Change Starting Computer From card #1 only Ultramatrix E-SERIES Manual Ultramatrix E-SERIES Manual Option 7. Save Changes Option 8. Exit Restart the UnitSwitching using the serial port Serial Device Support Serial device supportComputer Serial 9600,N,8,1 Service Service InformationMaintenance and Repair Technical SupportSafety SafetyServicing Safety and EMC Regulatory StatementsGrounding Ultramatrix E-SERIES Manual Troubleshooting TroubleshootingMouse does not move PS/2 mouse gets out of syncVideo fuzzy Video not synchronized or wrong colorAppendices KVMAppendix B. General specifications CPU/KVM DB25FCPU Cables Rack Mount KitsCPU Appendix E. Disconnect Status Reasons Description Action Appendix F. KVM placement / conflicts Appendix G. Password jumper Appendix H. Diagnostic check / error messages Diagnostic DescriptionUltramatrix E-SERIES Manual Kernel halt error messages Message DescriptionAppendix I. Video distance table Appendix J. Rack mount Appendix K. Rack mount illustrationPage Page Stancliff Road Phone 281 Houston, Texas