Seagate ST200FX0002 Product warranty, Shipping, Product repair and return information, Storage

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6.3.7Product warranty

Beginning on the date of shipment to the customer and continuing for the period specified in the purchase con- tract, Seagate warrants that each product (including components and subassemblies) that fails to function properly under normal use due to defect in materials or workmanship or due to nonconformance to the applica- ble specifications will be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned by customer at customer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products stated in purchase documentation.

The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. Customers can also determine remaining warranty using the Seagate web site (www.sea- gate.com). The drive serial number is required to determine remaining warranty information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep the original box. Seagate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non- approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

Storage

The maximum recommended storage period for the drive in a non-operational environment is 90 days. Drives should be stored in the original unopened Seagate shipping packaging when ever possible. Once the drive is removed from the Seagate original packaging the recommended maximum period between drive operation cycles is 30 days. During any storage period the drive non-operational temperature, humidity, wet bulb, atmo- spheric conditions, shock, vibration, magnetic and electrical field specifications should be followed.

(see Section 7.0)

Pulsar XT.2 SAS Product Manual, Rev. B

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Contents Standard Models Self-Encrypting Drive Models ST400FX0002ST400FX0012 ST200FX0002 ST100FX0002Revision history Contents Defect and error management Physical/electrical specificationsInstallation About self-encrypting drivesPage Pulsar XT.2 SAS Product Manual, Rev. B List of Figures Page Seagate Online Support and Services Seagate Technology support servicesScope Standards Applicable standards and reference documentationElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance for the European Union Electromagnetic complianceAustralian C-Tick Korean KCCChina Restriction of Hazardous Substances RoHS Directive Reference documentsGeneral description Standard featuresReliability Media descriptionPerformance Programmable drive capacity Factory-installed optionsFormatted capacities Thin Provisioning Drive Configuration Internal drive characteristics Performance characteristicsPerformance characteristics Access timePerformance Format Mode Dcrt Bit IP Bit 400GB 200GB 100GBCaching write data Start/stop timeCache control Error rates Reliability specificationsEndurance Management Preventive maintenance Reliability and serviceData Retention Lifetime Endurance Management4 S.M.A.R.T Maximum processing delay Fully-enabled delayControlling S.M.A.R.T Performance impactThermal monitor Predictive failuresDrive Self Test DST State of the drive prior to testingDST failure definition ImplementationShort test Function Code 001b Short and extended testsExtended test Function Code 010b Log page entriesShipping Product warrantyProduct repair and return information StorageAC power requirements Physical/electrical specificationsPower specifications 400GB standard model DC power requirements DC power requirements200GB standard model DC power requirements 100GB standard model DC power requirements Power sequencing General DC power requirement notesConducted noise immunity Current profilesCurrent profiles for 200GB models 200GB models in 6Gb operation Power dissipation400GB models in 6Gb operation 100GB models in 6Gb operation Temperature a. OperatingEnvironmental limits Shock and vibration Relative humidityEffective altitude sea level a. Operating Recommended mounting ShockCorrosive environment Air cleanlinessVibration a. Operating-normal Mounting configuration dimensions 400GB models Mechanical specificationsWeight Pounds 100 grams Admin SP Controlled accessAbout self-encrypting drives Data encryptionRandom number generator RNG Default passwordDrive locking Data bandsPower requirements Authenticated firmware downloadSupported commands Cryptographic eraseSSD Physical format address descriptor Bit Byte Defect and error managementDrive internal defects/errors SAS system errors Drive error recovery proceduresBackground Media Scan Auto-ReallocationProtection Information PI Setting and determining the current Type LevelLevels of PI Identifying a Protection Information driveDrive orientation InstallationAir flow CoolingGrounding Drive mountingInterface requirements SAS featuresDual port support Supported commands Scsi commands supportedPersistent Reserve Read Capacity Write Inquiry data Mode Sense dataPage 14 1a 00 1a Mode Sense data for 400GB drivesMode Pages Mode Sense data for 200GB drivesMode Sense values for 100GB drives Miscellaneous features Miscellaneous operating features and conditionsMiscellaneous status SAS physical interfaceDatum B Section C C Section a a Connector requirements Physical characteristicsElectrical description Pin descriptionsPower Signal characteristicsSAS transmitters and receivers Ready LED OutLED drive signal SAS-2 Specification complianceDifferential signals General interface characteristicsNumerics IndexPage RNG See also cooling Page Americas Seagate Technology LLC
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