Multi-Tech Systems MT5600BA-V92 File Transfer Is Slower Than It Should Be, Data Is Being Lost

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Chapter 7 – Troubleshooting

File Transfer Is Slower Than It Should Be

•You might have an older UART. For best throughput, install a 16550AFN UART or a Multi-Tech ISI serial port card.

•If you are using a slow transfer protocol, such as Xmodem, try Zmodem or Ymodem/G instead.

•Is your line noisy? If there is static on your line, the modem has to resend many blocks of data to insure accuracy. You must have a clean line for maximum speed.

•Are you downloading a compressed file with MNP 5 hardware compression enabled? Since hardware data compression cannot compress a file already compressed by an archiving program, the transfer can be marginally slower with data compression enabled than with it disabled.

•Try entering the &V1 command to display information about the last connection, making a LCD print of the connection statistics, and checking for parameters that might be unacceptable.

Data Is Being Lost

•If you are using data compression and a high speed serial port, set the serial port baud rate to four times the data rate.

•Your UART might not be reliable at serial port speeds over 9600 bps or 19,200 bps. Turn off data compression, reset your serial port speed to a lower rate, or replace your serial port with a faster one.

•Make sure the flow control method you selected in software matches the method selected in the modem. If you are using the modem with a Macintosh, you might have the wrong cable for hardware flow control.

•Try entering the &V1 command to display information about the last connection, making a LCD print of the connection statistics, and checking for parameters that might be unacceptable.

There Are Garbage Characters on the Monitor

•Your computer and the remote computer might be set to different word lengths, stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communication software.

•You might be experiencing line noise. Enable error correction, if it is disabled, or hang up and call again; you might get a better connection the second time.

•At speeds above 2400 bps, the remote modem might not use the same transmission or error correction standards as your modem. Try connecting at a slower speed or disabling error correction. (With no error correction, however, line noise can cause garbage characters.)

•Try entering the &V1 command to display information about the last connection, making a LCD print of the connection statistics, and checking for parameters that might be unacceptable.

The Modem Doesn’t Work with Caller ID

•Caller ID information is transmitted between the first and second rings, so if autoanswer is turned off (S0=0) or if the modem is set to answer after only one ring (S0=1), the modem will not receive Caller ID information. Check your initialization string, and if necessary change it to set the modem to answer after the second ring (S0=2).

•Make sure that you have Caller ID service from your telephone company.

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide

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Contents MultiModem Revision Date Description Table of Contents Product Description Features FeaturesProduct Description Safety Warnings About AT CommandsTechnical Specifications Modem CompatibilityOperating Temperature Connect the Modem to Your System InstallationTwo-Wire or Four-Wire Leased Line Connection Connect the Modem to Your PCPower-On Test Install the Modem DriverConnect the Modem to the AC Power Outlet Installing the Modem DriverSetting Your Country or Region Code Using the LCD Panel Country or Region CodesUsing the Global Wizard Using AT CommandsInstall PhoneTools Using the Front Panel Modem ConfigurationLED Indicators Liquid Crystal Display LCD Option SelectionStatus Trunk Basic Options Trunk Basic Options Trunk Advanced Options Trunk Advanced Options Trunk Remote Configuration Options Trunk Diagnostic Options TrunkPhone Number Memory Options Trunk Caller ID Options TrunkSetting Country/Region Codes Trunk Caller ID Region SelectFunctionality of Menu Options StatusBasic Options Online OptionsCommand Mode Options Advanced Options RS232 OptionsCallback Security Remote Configuration Options Diagnostic OptionsPhone Number Memory Options Caller ID Options Region Select OptionsTwo-Wire / Four-Wire Setup Leased Line OperationFour-Wire Setup Dial BackupDial Backup and Leased Line Restore Setup Remote Configuration Basic ProcedureSetup Changing the Remote Configuration Password Changing the Remote Escape Character Setup Procedures Callback SecurityTurning Callback Security On and Off Assigning Callback Passwords Front Panel MethodAssigning Callback Phone Numbers Calling Procedure Callback Security Commands Default DescriptionTroubleshooting None of the Indicators LightModem Does Not Respond to Commands Modem Cannot Connect When DialingModem Cannot Connect When Answering Modem Disconnects While OnlineThere Are Garbage Characters on the Monitor File Transfer Is Slower Than It Should BeData Is Being Lost Modem Doesn’t Work with Caller IDAppendix a Regulatory Compliance FCC Part 68 TelecomEMC, Safety, and R&TTE Directive Compliance Canadian Limitations NoticeInternational Modem Restrictions New Zealand Telecom Warning Notice South African NoticeRepair Procedures for U.S. and Canadian Customers Appendix B Warranty, Service, Technical SupportMulti-Tech Warranty Statement Repair Procedures for International CustomersRepair Procedures for International Distributors Replacement PartsIntroduction Upgrade OverviewAppendix C- Upgrading Firmware Identify the Modem FirmwareUpgrade the Modem’s Firmware Download the Upgrade FileExtract the Upgrade Files Clear Your Stored ParametersRestore Your Parameters Using the Modem to Call the Internet Appendix D Installing a Modem Under LinuxInstallation Standard Linux Serial Port DefinitionsCalling the ISP Answering CallsAppendix E Pin Descriptions RS-232 Pin DescriptionsRS-232 Cable Pinouts Leased Line PinoutsWeee Directive Index #DBRegisters
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MT5600BA-V92 specifications

Multi-Tech Systems MT5600BA-V92 is a versatile communication device designed for efficient data transmission over telephone lines. It is highly regarded for its reliability and performance in various applications, including point-of-sale transactions, remote monitoring, and data acquisition. One of the key features of the MT5600BA-V92 is its ability to operate at data rates of up to 56 Kbps. This high-speed modem ensures rapid data transfer, making it suitable for businesses that require quick and efficient communication.

The device supports V.92 technology, which enhances the performance of dial-up connections. V.92 provides features like cheaper call setup times, reduced latency, and improved upload speeds compared to older standards. This makes the MT5600BA-V92 an ideal choice for users who need enhanced data performance without investing in more complex networking infrastructure.

Another significant characteristic of the MT5600BA-V92 is its analog communication capabilities. The modem utilizes standard analog telephone lines for connectivity, allowing easy integration into existing telephony systems. This compatibility ensures that businesses can leverage their current infrastructure without needing substantial upgrades.

The MT5600BA-V92 integrates several features for improved functionality, including error correction and data compression technologies. These features enhance the reliability of data transmission by ensuring that lost or corrupted data packets are retransmitted, while compression reduces the amount of data sent over the line, further optimizing performance.

The modem is designed with user-friendliness in mind; it features a straightforward installation process and an intuitive configuration interface. Furthermore, it is compact and robust, making it suitable for diverse environments ranging from retail outlets to industrial applications.

The MT5600BA-V92 is also known for its durability and long life cycle, which is crucial for businesses that rely on continuous operations. Additionally, its ability to operate effectively in various conditions solidifies its position as a dependable communication solution.

In summary, the Multi-Tech Systems MT5600BA-V92 is an advanced modem that combines high-speed data transmission, analog compatibility, and robust error correction features. Its reliable performance and user-friendly design make it an excellent choice for businesses looking to enhance their communication capabilities while utilizing existing telephone infrastructure.
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