Multi-Tech Systems MT5600BA-V92 manual Appendix B Warranty, Service, Technical Support

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Appendix B – Warranty and Service

Appendix B - Warranty, Service, and

Technical Support

Multi-Tech Warranty Statement

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory — transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112 U.S.A

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in U.S. and Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

For out of warranty repair charges, go to COMPANY/Policies/warranty/

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer service at (888) 288-5470 or visit our web site at http://www.multitech.com/PARTNERS/Programs/overnight_replacement/ for details on rates and coverage’s.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Customers

(Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at http://www.multitech.com/COMPANY/contact_us/

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide

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Contents MultiModem Revision Date Description Table of Contents Features Product Description FeaturesProduct Description Safety Warnings About AT CommandsTechnical Specifications Modem CompatibilityOperating Temperature Connect the Modem to Your System InstallationTwo-Wire or Four-Wire Leased Line Connection Connect the Modem to Your PCPower-On Test Install the Modem DriverConnect the Modem to the AC Power Outlet Installing the Modem DriverSetting Your Country or Region Code Using the LCD Panel Country or Region CodesUsing the Global Wizard Using AT CommandsInstall PhoneTools Modem Configuration Using the Front PanelLED Indicators Liquid Crystal Display LCD Option SelectionStatus Trunk Basic Options Trunk Basic Options Trunk Advanced Options Trunk Advanced Options Trunk Remote Configuration Options Trunk Diagnostic Options TrunkPhone Number Memory Options Trunk Caller ID Options TrunkSetting Country/Region Codes Trunk Caller ID Region SelectFunctionality of Menu Options StatusBasic Options Online OptionsCommand Mode Options Advanced Options RS232 OptionsCallback Security Diagnostic Options Remote Configuration OptionsPhone Number Memory Options Caller ID Options Region Select OptionsTwo-Wire / Four-Wire Setup Leased Line OperationFour-Wire Setup Dial BackupDial Backup and Leased Line Restore Setup Basic Procedure Remote ConfigurationSetup Changing the Remote Configuration Password Changing the Remote Escape Character Callback Security Setup ProceduresTurning Callback Security On and Off Assigning Callback Passwords Front Panel MethodAssigning Callback Phone Numbers Calling Procedure Callback Security Commands Default DescriptionTroubleshooting None of the Indicators LightModem Does Not Respond to Commands Modem Cannot Connect When DialingModem Cannot Connect When Answering Modem Disconnects While OnlineThere Are Garbage Characters on the Monitor File Transfer Is Slower Than It Should BeData Is Being Lost Modem Doesn’t Work with Caller IDAppendix a Regulatory Compliance FCC Part 68 TelecomCanadian Limitations Notice EMC, Safety, and R&TTE Directive ComplianceInternational Modem Restrictions New Zealand Telecom Warning Notice South African NoticeRepair Procedures for U.S. and Canadian Customers Appendix B Warranty, Service, Technical SupportMulti-Tech Warranty Statement Repair Procedures for International CustomersRepair Procedures for International Distributors Replacement PartsIntroduction Upgrade OverviewAppendix C- Upgrading Firmware Identify the Modem FirmwareUpgrade the Modem’s Firmware Download the Upgrade FileExtract the Upgrade Files Clear Your Stored ParametersRestore Your Parameters Using the Modem to Call the Internet Appendix D Installing a Modem Under LinuxInstallation Standard Linux Serial Port DefinitionsCalling the ISP Answering CallsAppendix E Pin Descriptions RS-232 Pin DescriptionsRS-232 Cable Pinouts Leased Line PinoutsWeee Directive Index #DBRegisters
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MT5600BA-V92 specifications

Multi-Tech Systems MT5600BA-V92 is a versatile communication device designed for efficient data transmission over telephone lines. It is highly regarded for its reliability and performance in various applications, including point-of-sale transactions, remote monitoring, and data acquisition. One of the key features of the MT5600BA-V92 is its ability to operate at data rates of up to 56 Kbps. This high-speed modem ensures rapid data transfer, making it suitable for businesses that require quick and efficient communication.

The device supports V.92 technology, which enhances the performance of dial-up connections. V.92 provides features like cheaper call setup times, reduced latency, and improved upload speeds compared to older standards. This makes the MT5600BA-V92 an ideal choice for users who need enhanced data performance without investing in more complex networking infrastructure.

Another significant characteristic of the MT5600BA-V92 is its analog communication capabilities. The modem utilizes standard analog telephone lines for connectivity, allowing easy integration into existing telephony systems. This compatibility ensures that businesses can leverage their current infrastructure without needing substantial upgrades.

The MT5600BA-V92 integrates several features for improved functionality, including error correction and data compression technologies. These features enhance the reliability of data transmission by ensuring that lost or corrupted data packets are retransmitted, while compression reduces the amount of data sent over the line, further optimizing performance.

The modem is designed with user-friendliness in mind; it features a straightforward installation process and an intuitive configuration interface. Furthermore, it is compact and robust, making it suitable for diverse environments ranging from retail outlets to industrial applications.

The MT5600BA-V92 is also known for its durability and long life cycle, which is crucial for businesses that rely on continuous operations. Additionally, its ability to operate effectively in various conditions solidifies its position as a dependable communication solution.

In summary, the Multi-Tech Systems MT5600BA-V92 is an advanced modem that combines high-speed data transmission, analog compatibility, and robust error correction features. Its reliable performance and user-friendly design make it an excellent choice for businesses looking to enhance their communication capabilities while utilizing existing telephone infrastructure.
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