Multi-Tech Systems CF220 manual Sample System, Introduction

Chapter 2: Sample System

Chapter 2 – Sample System

Introduction

The Spigglebrim Vacuum Cleaner Company wants to use DID lines for its Field Support and Purchasing Departments. Alas, the company’s PBX is not equipped for DID service and a new PBX will not be in the budget anytime soon.

This chapter shows how this fictitious company might use MultiTech’s CF220 CallFinder to solve its problem.

For years, the receptionist/operator has been routing calls to various specialists within the company, but, as the company has grown, this has become increasingly difficult. Spigglebrim’s Field Support Department wants to give customers a permanent set of incoming phone numbers so they can reach employees who have expertise with different kinds of vacuum cleaner systems. Spigglebrim’s Purchasing Department wants to give vendors a permanent set of incoming phone numbers so they can reach purchasing agents responsible for different kinds of parts. Spigglebrim wants flexibility in routing calls because employees must cover different shifts and sometimes substitute for each other (during vacations, etc.). Yet they want to avoid moving employees from office to office. They want to cross-train employees in different specialties. Spigglebrim also wants to use an automated timed billing system to charge for Field Support calls.

Spigglebrim	Spigglebrim
Field Support Specialties	Purchasing Specialties
Upright	Bags
Canister	Belts
Wet/Dry	Motors
Battery	Frames
Commercial	Attachments

In the following pages we show the setup for a CallFinder system that meets the company’s needs. On each double-page spread, we show, on the left, the setup at a practical level and, on the right, the setup as done through the CallFinder’s built-in software (accessible via web browser).

Multi-Tech Systems, Inc. CF220 CallFinder User Guide 8