Multi-Tech Systems MT5634ZLX/FE manual Appendix D Warranty, Service, and Technical Support

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MultiMobile User Guide

Appendix D: Warranty, Service, and Technical Support

Limited Warranty

Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom). For customers in all other countries, due to certain legal restrictions, MTS warrants that this product will be free from defects in material or workmanship for a period of five years from the date of purchase or, if date of purchase is not provided, five years from the date of shipment, unless otherwise limited or prohibited by law.

MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products that have been damaged by lightning storms, water, or power surges, or that have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by the customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products that prove to be defective within the warranty period, or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory with transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech product online at the following URL:

http://www.multitech.com/register

Service

If you are outside the USA, your local distributor of Multi-Tech products usually offers the quickest and most economical repair option. If necessary, you may send your modem to our Mounds View factory in the USA. A modem that is shipped to us from outside the USA must have a Returned Materials Authorization (RMA) and shipping instructions. To return a modem for repair from inside the USA, no RMA is required; simply send it to us freight prepaid. Include a description of the problem, a return shipping address, and a check or purchase order for out-of- warranty repairs.

Please send modems that require repairs to the following address:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repair

If you are shipping from outside the USA, please contact our Repair Department for an RMA prior to your shipment. You can contact us by telephone at +(612) 785-3500 or by fax at +(612) 785- 9874.

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MT5634ZLX/FE

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Contents User Guide User Guide Revision DescriptionContents Index Introduction and Description Introduction Product DescriptionFast Ethernet MultiMobile User GuideIntroduction and Description Auto-negotiationCategory 3 and Category 5 Ethernet Cabling Technical Specifications Features System Requirements Quick Start Safety Warning Telecom UnpackingMT5634ZLX/FE LAM Information Quick StartInstalling the MT5634ZLX/FE Card MT5634ZLX/FE InstallationLED Indicators MODEM-LAM LEDsEthernet LAM Act10/100 LinkInstalling Driver and Modem Software Windows 98 InstallationMT5634ZLX/FE Add New Hardware Wizard dialog box is displayed Windows 95 Installation Quick Start Windows NT 4.0 Installation MT5634ZLX/FE Installation in NTGetting Started with Windows NT Open My Computer Control Panel NetworkMT5634ZLX/FE Modem configuration for NT Quick Start MT5634ZLX/FE Windows NT 3.51 Installation Getting Started with Windows NT3.51Open Program Manager Main group Control Panel Network Click StartupClick Do not detect for the network adapter Select Other Requires Disk from Manufacturer Click ContinueFor Non-Windows 95/98/NT Systems Artisoft Lantastic 6.0 InstallationNovell NetWare Installation MS LAN Manager Installation PROTOCOL.INISelect Enhanced mode NDIS3 for.... then click OK Packet Driver InstallationWindows for Workgroups 3.11 Installation Understanding AT Commands Using the Windows 95/98/NT HyperTerminal ProgramBasic Modem Operation ATEnterDialing and Answering Techniques MT5634ZLX/FE AT Commands, S-Registers and Result Codes How To Use AT Commands AT&K3H0EnterAT Commands, S-Registers, and Result Codes Basic AT Commands Speaker always on AT Commands, S-Registers, and Result Codes DSR always on MT5634ZLX/FE Result Codes Terse Verbose DescriptionRegisters MT5634ZLX/FE Upstream data rates MT5634ZLX/FE Remote Configuration Changing the Setup Password Basic ProcedureSetup Remote Configuration Changing the Remote Escape CharacterMT5634ZLX/FE Troubleshooting Modem Goes Off-Hook and Disables the Telephone Line Modem Does Not Auto-Answer the PhoneTroubleshooting Characters on the Screen Are Doubled No Text Appears on the Screen in Data ModeNo Text Appears on the Screen When in Command Mode Modem Loses the Connection When in UseModem Does Not Connect with Another Modem Occasionally, the Modem Gives a Burst of ErrorsModem Gets Random Errors in Transmitted Data Troubleshooting Installing The Win 95 Driver Over SystemSoft CardWorksEnabling The MT5634ZLX/FE Select Properties Select Drivers in PropertiesCOM Port and IRQ Conflicts WindowsSelect Hkeylocalmachine Highlight the folder MultiMobile-MT5634ZLX-FE-XXXXAdditional References Troubleshooting WindowsWindows NT 3.51 and NT MultiMobile User Guide Appendices Industry Canada Appendix a Regulatory ComplianceClass B Statement FCC Part FCC Part 68 Telecom AppendicesFAX Branding Statement Canadian Limitations NoticeNew Zealand Telecom Warning Notice EMC, Safety and Terminal Directive ComplianceCommission Decision CTR21 Introduction TroubleshootingAppendix B V.90 Support Appendix C Comprehensive Driver Notes Introduction Lmndisnif Drivername LMNDIS$NDIS2 Driver for Windows for Workgroups ODI Driver for Workgroups Online Warranty Registration Appendix D Warranty, Service, and Technical SupportLimited Warranty Technical Support Multi-Tech BBSIf you know the file name If you don’t know the file nameAbout the MultiMobile SoftGSM Cellular Upgrade About the InternetAbout Ordering Accessories SupplyNet Online Ordering InstructionsAppendix E Uninstalling in Windows 95/98 Index IndexMultiMobileUSB User Guide