Multi-Tech Systems MT5634ZLX/FE Technical Support, Multi-Tech BBS, If you know the file name

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Appendices

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972-2439 (USA and Canada) or (612) 785-3500 (international and local). Please have modem information available. You can also contact Technical Support via the following URL:

http://www.multitech.com/_forms/email_tech_support.htm.

The Multi-Tech BBS

For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that mirrors its FTP site. Information available from the BBS includes new product information, product upgrade files, and problem-solving tips. The phone number for the Multi- Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).

To Log on to the Multi-Tech BBS

1.Set your communications program to 8-N-1.

2.Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

3.At the prompts, type your first name, last name, and password; then press ENTER. If you are a first time caller, the BBS asks if your name is spelled correctly. If you answer yes, a questionnaire appears. You must complete the questionnaire to use the BBS on your first call.

4.Click ENTER until the Main Menu appears. From the Main Menu you have access to two areas: the Files Menu and News. For help on menu commands, type ?.

To Download a File

If you know the file name

1.From the Main Menu, type F to access the Files Menu, then type D.

2.Enter the name of the file you wish to download from the BBS.

3.If a password is required, enter the password.

4.Answer Y or N to the automatic logoff question.

5.Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol).

6.If you select Zmodem, the transfer will begin automatically. If you select another protocol, you may have to initiate the transfer yourself. (In most data communications programs, the PAGE DOWN key initiates the download.)

7.When the download is complete, press ENTER to return to the File Menu.

8.To exit the BBS, type G and press ENTER.

If you don’t know the file name

1.From the Main Menu, type F to access the Files Menu. For a list of file areas, type L, press ENTER, then type L and press ENTER again. (If you do not type the second L, you will list all of the files on the BBS.)

2.Mark each file area you would like to examine by typing its list number and clicking ENTER.

3.Enter L to list all the files in the selected file areas. Enter C to go forward in the file list and P to go back.

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Contents User Guide Revision Description User GuideContents Index Introduction and Description Product Description IntroductionFast Ethernet MultiMobile User GuideAuto-negotiation Category 3 and Category 5 Ethernet CablingIntroduction and Description Technical Specifications Features System Requirements Quick Start Unpacking Safety Warning TelecomQuick Start MT5634ZLX/FE LAM InformationMT5634ZLX/FE Installation Installing the MT5634ZLX/FE CardMODEM-LAM LEDs LED IndicatorsAct Ethernet LAM10/100 LinkWindows 98 Installation Installing Driver and Modem SoftwareMT5634ZLX/FE Add New Hardware Wizard dialog box is displayed Windows 95 Installation Quick Start MT5634ZLX/FE Installation in NT Windows NT 4.0 InstallationGetting Started with Windows NT Open My Computer Control Panel NetworkMT5634ZLX/FE Modem configuration for NT Quick Start MT5634ZLX/FE Getting Started with Windows NT3.51 Windows NT 3.51 InstallationOpen Program Manager Main group Control Panel Network Click StartupSelect Other Requires Disk from Manufacturer Click Continue Click Do not detect for the network adapterArtisoft Lantastic 6.0 Installation Novell NetWare InstallationFor Non-Windows 95/98/NT Systems PROTOCOL.INI MS LAN Manager InstallationPacket Driver Installation Windows for Workgroups 3.11 InstallationSelect Enhanced mode NDIS3 for.... then click OK Using the Windows 95/98/NT HyperTerminal Program Understanding AT CommandsBasic Modem Operation ATEnterDialing and Answering Techniques MT5634ZLX/FE AT Commands, S-Registers and Result Codes AT&K3H0Enter How To Use AT CommandsAT Commands, S-Registers, and Result Codes Basic AT Commands Speaker always on AT Commands, S-Registers, and Result Codes DSR always on MT5634ZLX/FE Terse Verbose Description Result CodesRegisters MT5634ZLX/FE Upstream data rates MT5634ZLX/FE Remote Configuration Basic Procedure SetupChanging the Setup Password Changing the Remote Escape Character Remote ConfigurationMT5634ZLX/FE Troubleshooting Modem Does Not Auto-Answer the Phone Modem Goes Off-Hook and Disables the Telephone LineNo Text Appears on the Screen in Data Mode Troubleshooting Characters on the Screen Are DoubledNo Text Appears on the Screen When in Command Mode Modem Loses the Connection When in UseOccasionally, the Modem Gives a Burst of Errors Modem Gets Random Errors in Transmitted DataModem Does Not Connect with Another Modem Installing The Win 95 Driver Over SystemSoft CardWorks TroubleshootingEnabling The MT5634ZLX/FE Select Properties Select Drivers in PropertiesWindows COM Port and IRQ ConflictsSelect Hkeylocalmachine Highlight the folder MultiMobile-MT5634ZLX-FE-XXXXTroubleshooting Windows Windows NT 3.51 and NTAdditional References MultiMobile User Guide Appendices Appendix a Regulatory Compliance Class B Statement FCC PartIndustry Canada Appendices FCC Part 68 TelecomCanadian Limitations Notice FAX Branding StatementEMC, Safety and Terminal Directive Compliance Commission Decision CTR21New Zealand Telecom Warning Notice Troubleshooting Appendix B V.90 SupportIntroduction Lmndisnif Drivername LMNDIS$ Appendix C Comprehensive Driver Notes IntroductionNDIS2 Driver for Windows for Workgroups ODI Driver for Workgroups Appendix D Warranty, Service, and Technical Support Limited WarrantyOnline Warranty Registration Multi-Tech BBS Technical SupportIf you know the file name If you don’t know the file nameAbout the Internet About the MultiMobile SoftGSM Cellular UpgradeSupplyNet Online Ordering Instructions About Ordering AccessoriesAppendix E Uninstalling in Windows 95/98 Index IndexMultiMobileUSB User Guide